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#CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

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#CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

 

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Sahara Weekly Reports That To mark the 2023 Customer Service Week, Unity Bank Plc customers will win prizes while participating in engagement activities lined up for the week-long celebration.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

From October 2 – 6, the Bank will also celebrate the exceptional teams in its over 200 branches nationwide rewarding outstanding staff members, while reflecting on the theme of this year’s event – Team Service.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To make the week memorable and exciting, all branches of the Bank will engage in several activities that reflect the importance of teams in delivering outstanding customer service in the Bank, while customers will receive cash rewards by taking part in online and offline special offers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Commenting on this year’s Customer Service Week celebration, Unity Bank’s Managing Director/Chief Executive Officer, Mrs Tomi Somefun while congratulating frontline teams and our customers reenacted the “Bank’s Service Charter which provides the benchmarks, culture and values as well as performance standards for upholding service excellence and commitment to our customers.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

While describing the customers as the Bank’s lifeblood, Somefun said: “We celebrate our frontline teams for strongly and meaningfully reinforcing service excellence and on this score, our Bank does not take for granted your choice to Bank with us as we understand that choosing us is because of our shared values, commitment to excellence and exceptional service to you at all times.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

#CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“As we look to the future, we pledge to remain customer-centric, embracing innovation to serve you better and therefore make your satisfaction our top priority,” Somefun added.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Also speaking on this year’s celebration, Chief Customer Service Officer, Unity Bank Plc, Titilayo Abraham said: “This year’s theme, “Team Service” which incidentally is one of the bank’s core values could not have come at a better time with all the challenges being experienced in the banking sector.

 

 

 

 

 

 

 

 

 

 

 

 

#CustomerServiceWeek: Unity Bank Rolls Out Rewards to Celebrate Frontline Staff, Customers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“As a result of this, we plan to have team-focused initiatives to laud and acknowledge the spirit of teamwork across the Bank. The intent is to endear our customers and cultivate a positive work environment among staff where every team’s contribution is not only recognized but deeply valued and applauded. In addition to our team-building sessions, we will have the team appreciation Wall of Fame, photo booths and themed backdrop banners at selected branches.”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

She added that “a significant highlight of this year’s celebration is the recognition of outstanding teams” because of the Bank’s firm belief “that investing in the development of our teams is essential to our collective success. The recognition serves as a small token of the Bank’s gratitude, designed to acknowledge the invaluable contributions and camaraderie that exists among teams”.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Bank has continued to prioritise the customer over the past few years through its increasing focus on digital strategy. For instance, over the past three years, it has maintained its commitment to customer service excellence by introducing innovative digital products such as the USSD banking *7799# in local languages, and mobile banking solution, UniFi which have boosted customers’ access to the Bank’s services, while facilitating convenience.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

These electronic banking channels are constantly updated with new and exciting features to put the customers first and make their banking experiences top-notch in the industry.

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FIRSTBANK’S FIRSTADVANCE – FINANCIAL EMPOWERMENT FOR GOOD REASONS

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FIRSTBANK’S FIRSTADVANCE – FINANCIAL EMPOWERMENT FOR GOOD REASONS

Ade is a hardworking father in Lagos. Recently, fate dealt him a heavy blow when his young son, Tunde, fell scarily ill. Tunde’s illness struck suddenly, sending shockwaves through Ade’s world. As he watched his son grow weaker on a hospital bed with each passing hour, Ade felt an overwhelming sense of helplessness. The medical bills pushed to him only added to his despair, threatening to drown him. Ade found himself grappling not only with the fear of losing his beloved son but also with the burden of financial strain.

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Desperate, Ade turned to FirstAdvance, a lifeline in his time of need. With its swift and convenient loan service, Ade was able to access the funds he so desperately required to pay for Tunde’s medical bills. Amid his darkest hour, FirstAdvance offered that lifeline, the ray of light that pierced through his despair.

Slowly but surely, Tunde improved; his emaciated body grew stronger with each passing day. And as he watched his son’s health gradually return, Ade knew that FirstAdvance had not only helped save Tunde’s life but had also given him permanent hope in times of financial challenges.

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In diverse situations of need, a growing number of FirstBank account holders are finding solace in FirstAdvance, and for good reason – financial empowerment.

In the dynamic landscape of finance, digital lending has emerged as a vital tool for economic empowerment, especially in developing economies. Recognising this, First Bank of Nigeria Limited, a pioneer in financial inclusion services, has introduced FirstAdvance, a groundbreaking digital lending solution aimed at providing convenient and swift access to cash for salary earners awaiting payment of their salaries.

FirstAdvance caters to the needs of salary earners whose accounts are domiciled with FirstBank and have received regular salaries for the past two months or more. This innovative product ensures quick access to funds with maximum amounts varying based on the chosen variant. For the 30-day variant, customers can access up to 50% of their net monthly income, with a maximum limit of N1,000,000, while the 3-month variant allows for up to N2,000,000, subject to 75% of the net monthly salary.

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The process of availing FirstAdvance is seamless and can be initiated via the bank’s digital channels, either by dialing *894*11# and selecting FirstAdvance on USSD or through the user-friendly FirstMobile App. What sets FirstAdvance apart is its user-centric features such as:

Swift Processing: With FirstAdvance, obtaining a loan is as quick as a minute, ensuring timely assistance during financial emergencies.

Flexible Tenor: Customers can choose between a 30-day or 3-month repayment period, aligning with their pay cycle for added convenience.

Transparent Fees: FirstBank ensures transparency by collecting all fees, including interest rates, upfront upon loan disbursement, empowering customers with clarity and predictability in their financial transactions.

Automated Risk Acceptance: The Risk Acceptance Criteria for FirstAdvance is automated, streamlining the process and ensuring fair assessment without unnecessary delays.

Continuous Support: Beyond FirstAdvance, FirstBank extends its support to customers across all income bands with offers like Personal Loan Against Salary (PLAS), providing long-term loan solutions with convenient repayment plans of up to 60 months. The maximum amount a customer can get on PLAS is N100m.

Since its inception, FirstAdvance has witnessed remarkable success, with over 450 thousand unique customers benefiting from over 9.4 million successful transactions, totaling over 225 billion naira in disbursed loans.

Although digital lending has become ubiquitous, FirstAdvance stands out to be among the most competitive in the industry.

In an era marked by digital transformation, FirstBank remains at the forefront, leveraging technology to deepen financial inclusion and empower individuals and households across Nigeria. Whether it’s addressing immediate financial needs or providing long-term financial solutions, FirstBank continues to be a trusted partner in the journey toward economic prosperity.

For salary account holders with FirstBank seeking quick and hassle-free access to loans, FirstAdvance stands as a reliable solution. Dial *894*11# or initiate your loan request via the FirstMobile App today and transform your financial goals into reality with FirstBank.

In times like these, when inflation is eroding Nigerians’ wealth daily, there will always be an increasing need for that lifeline. FirstAdvance, powered by FirstBank, stands ready to continually meet its customers’ financial needs during that time of need, literally within one minute.

Culled from Nairametrics.

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AltClub Changes Travel Experience At Lagos Airport

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AltClub Changes Travel Experience At Lagos Airport

AltClub Changes Travel Experience At Lagos Airport

 

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Travelers at Murtala Muhammed Airport Terminal 2 (MMA2) can now enjoy a new level of comfort and convenience with the launch of Altclub by The Alternative Bank.

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AltClub Changes Travel Experience At Lagos Airport

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The innovative premium space offers a luxurious retreat where passengers can relax and recharge before their flights, while also catering to their basic banking needs.

Altclub, an arm of The Alternative Bank’s digital travel financing product, Alttravel, is dedicated to enhancing travel accessibility and ease for Nigerians.

Alttravel operates a “Travel Now, Pay Later” system, eliminating the need for upfront payments and offering maximum flexibility. With zero initial deposit and impressively low mark-up rates over a flexible six-month tenor, travelers can achieve their travel goals with financial peace of mind.

Mohammed Yunusa, Director of Digital Business and Innovations at The Alternative Bank, highlighted the significance of Altclub at the launch event. “Altclub isn’t just a lounge; it’s a sanctuary of comfort and convenience,” Yunusa stated. “Gone are the days of sacrificing relaxation for travel formalities. Our lounge offers a luxurious space where travelers can unwind and rejuvenate before their flights, free from the typical travel stress.”

In addition to offering a tranquil environment for relaxation, Altclub provides a range of amenities to cater to travelers’ needs, including refreshments, high-speed Wi-Fi, and charging stations for electronic devices. Yunusa added that Concierge services are also available to assist with travel arrangements, ensuring guests have everything they need for a comfortable journey.

Joining Yunusa in addressing the guests, Korede Demola-Adeniyi, Executive Director of Sales at The Alternative Bank, elaborated on the lounge’s accessibility. ”

Altclub is exclusively available to The Alternative Bank customers, showcasing our commitment to their comfort and convenience. Present your boarding pass and proof of Altbank membership at the entrance, and our dedicated staff will ensure a seamless and enjoyable pre-flight experience.”

Korede emphasised the unique opportunity for travelers to plan their next trip directly from the lounge. “Through Alttravel, our digital travel financing product, customers can explore various destinations and book flights with flexible financing options. Altclub provides a convenient platform for travelers to access financing and make their travel aspirations a reality, reinforcing our dedication to enhancing the travel experience for our valued customers.”

Altclub is committed to offering an inclusive and welcoming environment for all travelers, whether on business or a leisure getaway.

The grand opening of Altclub on May 22, 2024, was attended by prominent figures from the travel industry and local dignitaries, highlighting the importance of this milestone in enhancing the travel experience for passengers at MMA2 Airport.

About The Alternative Bank:
The Alternative Bank commenced its journey in January 2014 with a vision to create a dynamic banking experience that respects individuality and speaks the language of its customers. In July 2023, the Central Bank of Nigeria issued a Banking License to The Alternative Bank, enabling it to operate as a fully-fledged, standalone bank. Guided by its Advisory Committee of Experts (ACE), The Alternative Bank ensures all its operations align with the ethics of Non-Interest Banking.

//Ends

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ACCESS BANK (SL) LTD STRENGTHENS LEADERSHIP TEAM WITH KEY BOARD APPOINTMENTS, NAMES NEW CHAIRMAN

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ACCESS BANK (SL) LTD STRENGTHENS LEADERSHIP TEAM WITH KEY BOARD APPOINTMENTS, NAMES NEW CHAIRMAN

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Access Bank Sierra Leone Ltd (‘Access Bank (SL) Ltd’) has announced the appointment of new executives to its Board of Directors (‘the Board’), further strengthening its leadership team and advancing the implementation of its growth and transformation strategy. These appointments also reflect the Bank’s commitment to fostering growth and development while maintaining the highest standards of governance and stewardship.

 

 

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Joining the Board as Non-Executive Directors are Maurice Nathaniel Cole, Nsikak N. Usoro, Michala Mackay, Ibrahim Khalil Lamin, and Kolawole Augustine Ajimoko.

The appointees boast a wealth of expertise from diverse sectors, including banking, telecommunications, corporate governance, compliance, and finance. Their combined experience and vision will contribute to shaping the future trajectory of Access Bank (SL) Ltd.

Cole will serve as Chairman, following the exit of Alice Marie Onomake and will bring his experience to the fore as Access Bank (SL) Ltd works to consolidate its market position and deliver value for all its stakeholders.

“We are thrilled to welcome our new executives to Access Bank (SL) Ltd,” said Ganiyu Sanni, Country Managing Director, Access Bank Sierra Leone Ltd. “Their leadership and vision will be invaluable as we navigate through challenges and pursue sustained success. We extend our gratitude to outgoing Chairman, Alice Marie Onomake, and Non-Executive Director, Aminata B. Dumbuya, for their dedicated service and contributions to the Bank.”

Access Bank (SL) Ltd remains committed to excellence, transparency, and accountability as it embarks on this exciting new chapter. The Bank looks forward to leveraging the collective expertise of its leadership team to drive innovation, foster growth, and create lasting impact for its customers and communities.

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About Access Bank PLC
Access Bank, a wholly owned subsidiary of Access Holdings Plc, is a leading full-service commercial bank operating through a network of more than 700 branches and service outlets spanning 3 continents, 21 countries and over 60 million customers. The Bank employs over 28,000 thousand people in its operations in Africa and Europe, with representative offices in China, Lebanon, India, and the UAE.

Access Bank’s parent company, Access Holdings Plc, has been listed on the Nigerian Stock Exchange since 1998. The Bank is a diversified financial institution which combines a strong retail customer franchise and digital platform with deep corporate banking expertise, proven risk management and capital management capabilities. The Bank services its various markets through three key business segments: Corporate and Investment Banking, Commercial Banking, and Retail Banking. The Bank has enjoyed what is arguably Africa’s most successful banking growth trajectory in the last 18 years, becoming one of the continent’s largest retail banks.

As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible, and socially relevant, helping customers to access more and achieve their dreams.

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