Business
FIRSTBANK STAYS AHEAD OF COVID-19, KEEPS FAITH WITH CUSTOMERS
Amid shuttering of social activities especially commercial services, through various lockdown measures to contain the coronavirus pandemic, FirstBank has proven that as long as its customers require services, the Bank will be waiting right in front of them.
As key enablers of the economy, banks are providers of essential services to customers and communities.
Sequel to the pandemic outbreak, the Minister of Finance, Budget and Planning and the Governor of the Central Bank of Nigeria obtained Presidential approval to permit critical financial services to function during this period.
CBN further urged the general public to limit their use of cash and avail themselves of alternative payment channels such as mobile banking, internet banking, mobile money, Point of Sale (POS), and USSD banking; assuring that financial institutions will remain operational during this period and therefore people should guard against panic withdrawals from their banks.
The assumption that banks will be able to deliver services during this period, was no doubt predicated on the fact that institutions like FirstBank already had a fully functional digital infrastructure, to serve its customers through electronic channels.
In a statement to customers, FirsBank’s CEO Dr. Adesola Adeduntan, categorically made this promise to them: “COVID-19 will not slow us down”.
“These are unprecedented times,” acknowledges Adeduntan “We therefore promise that now more than ever we will remain steadfast, showing up for all Nigerians; we would always be there for you.
“As I reflect on the last two weeks, I am comforted by the resilience of our people. I look back at our commitment and contribution to keeping commerce going and enabling businesses.”
These reassuring words of Dr. Adeduntan, do not go without tangible proofs of the bank’s unrelenting efforts to stay ahead of the situation many customers feared would cripple banking transactions and further exacerbate the pains brought on by the pandemic.
Indeed, since the enforcement of the lockdown measure, regular and unique ancillary services continue to be seamlessly delivered by FirstBank.
The impressive achievements of FirstBank in service delivery, during this unexpected disruption to lives and businesses on a global scale, has been nothing short of the extraordinary.
Or how would you explain over 53,000 agents bringing banking services right to your doorsteps, processing over 5 million transactions with different and large monetary values in the week preceding 10 April.
How about an approximate 2.5 million withdrawals amounting to N35billion across FirstBank’s ATMS in a single week?
On record, FirstBank’s larger corporate customers have done over 1,700 transactions successfully on the bank’s e-bills platform worth N6.8billion during this challenging period.
Nigerians with FirstBank cards have used them 21 million times for payments or withdrawals, worth N268 million.
Customers have made transfers over 10 million times with a total value of about N615billion naira across FirstBank’s digital channels all in one week.
How does a bank get all these done under the prevalent lockdown and disruption of regular routine?
“Expertise and resilience are in our DNA,” explains the Bank’s CEO, “we are working tirelessly to ensure that your banking transactions continue seamlessly and will remain so; COVID-19 will neither slow us down nor defeat us.
We are holding up our side, and now more than ever we will uphold our promise to you to be here for you and put You First.”
Indeed, the capability of banks to render uninterrupted digital services and investment advisory across many channels, especially during a crisis, projects economic stability.
More than ever before, the importance of the services banks provide to individuals and communities extends beyond commercial interests, especially now that cash withdrawals far outstrip deposits.
As an unprecedented challenge to financial institutions like banks, the current coronavirus pandemic serves as a litmus test for them to prove their role as systemic stabilizers, delivering services at least in part for social good.
As the crisis lingers with no end in sight, FirstBank staff remarkably are in place to attend to customers’ needs, in spite of the social distancing measure.
The bank continues to maintain all pre-existing channels of communication including receiving emails through its firstcontact@firstbanknigeria. com address and urging customers to contact their Relationship Managers or Private Bankers for banking services guidance and advisory.
Despite the extra efforts banks may put into rendering uninterrupted services in times like this, they are doing nothing more, than to meet the expectations of customers and maintain economic stability.
From a tactical level, financial institutions like banks can do a lot to reduce consumer and business stress, because as deposit gatherers, credit grantors, and payment facilitators, banks play a vital role in the functioning of the economy.
However, delivering solutions tailored to each individual customer at this critical time, also engenders trust and brand loyalty.
“We recognize our role in keeping the engine going, keeping society going and recognize further, it is our responsibility to remain at the forefront of this; true to our name and in keeping with the incontrovertible fact that we are fully woven into the fabric of society. Our unparalleled network and total coverage of this nation serve us all well at this time ensuring service across the country via our safe, user friendly and convenient alternative channels are available for you 24/7,” says Adeduntan.
While Nigeria is Africa’s largest economy, large portions of the economy are in the informal sector and depend constantly on cash movement.
As the financial consequences mainly for MSMES become more serious due to paucity of inflows, (some major players in the economy – oil, aviation and tourism too are not spared) people will expect their banks to look out for them and protect them from imminent financial catastrophe.
Indeed, bank clients would like to see the pandemic brought under containment as soon as possible, in order to resume work and commercial activities. For them, a stable and reliable financial partner like FirstBank that has shown resilience and reliability would be an institution that can be leveraged on, to get business back on track and rolling as fast as possible, once this is over.
Adeduntan in concluding his statement says to the bank’s customers: “Rest assured that we are in this together, and together we will emerge stronger at the end of this period because this too shall pass. We have all it takes; your support, patronage and trust. We will always put You First”.
Bank
Alpha Morgan Bank Deepens Presence in Abuja with New Branch in Utako
Alpha Morgan Bank Deepens Presence in Abuja with New Branch in Utako
Marking another milestone in its expansion drive, Alpha Morgan Bank has opened a new branch in Utako, Abuja, reinforcing its strategy of building closer institutional ties within key business communities and bringing its financial expertise closer to individuals, and enterprises driving the city’s growth.
The new branch, located at Plot 1121 Obafemi Awolowo Way, Utako, Abuja is strategically positioned to serve individuals, entrepreneurs, and corporate clients within Utako and surrounding districts.
The expansion follows the Bank’s recently concluded Economic Review Webinar held in February 2026, as the bank continues to position as a thought-leader in the financial services industry.
Speaking on the opening, Ade Buraimo, Managing Director of Alpha Morgan Bank, said the move underscores the Bank’s commitment to accessibility and service excellence.
“Proximity matters in banking. As communities grow and commercial activity expands, financial institutions also evolve to meet customers where they are. The Utako Branch allows us to deliver our services to people in that community efficiently while maintaining the high standards our customers expect,”
The Utako location will provide a full suite of retail and corporate banking services, including account opening, deposits, transfers, business banking solutions, and financial advisory support.
Customers and members of the public are invited to visit the new Utako Branch to experience the Bank’s approach to satisfying banking.
Business
Dangote Refinery Prioritises Domestic Supply Amid Global Energy Turbulence
Dangote Refinery Prioritises Domestic Supply Amid Global Energy Turbulence
By George Omagbemi Sylvester | Published by SaharaWeeklyNG
“Nigeria insulated from international fuel shocks as Dangote Petroleum commits to uninterrupted local delivery.”
Dangote Petroleum Refinery and Petrochemicals has reaffirmed its commitment to prioritising the domestic market, pledging to shield Nigerians from the ripple effects of ongoing global energy disruptions. The assurance, delivered in Lagos on 5 March 2026, comes as international refinery operations experience shutdowns or reduced output due to escalating Middle East geopolitical tensions, which have sent crude oil and petroleum product prices soaring worldwide.
“Our mandate remains clear: Nigeria’s local market takes precedence. In times of global supply shocks, we will continue to ensure that domestic availability of petrol, diesel, and kerosene is uninterrupted,” said Mr. Folorunsho Alakija, spokesperson for Dangote Petroleum Refinery.
The refinery’s declaration arrives amid mounting concerns over fuel scarcity, triggered by export restrictions imposed by major international producers, including China, and shipping delays that have further tightened global petroleum supply chains. Industry analysts have hailed the domestic focus as a critical buffer against volatility that could otherwise push Nigeria into deeper energy insecurity.
Domestic Shield Against Global Disruption
Dangote Refinery, Africa’s largest oil processing facility, has leveraged its multi-million-barrel refining capacity to mitigate Nigeria’s historical dependence on imported petroleum products. The company emphasised that prioritising local supply provides a strategic advantage in insulating the nation from international market shocks.
“Our refinery’s scale allows Nigeria to withstand short-term external disruptions. We have the infrastructure and capacity to meet local demand even when global supply chains falter,” explained Mr. Chijioke Okonkwo, Operations Director at Dangote Refinery.
The proactive approach is particularly significant as several international refineries have either reduced throughput or temporarily halted operations, causing a global scarcity of refined products. Experts warn that without domestic cushioning, fuel prices in Nigeria could have surged sharply, exacerbating inflationary pressures in a fragile economy.
Managing Costs While Prioritising Supply
In response to rising procurement costs for crude oil amid the international crisis, Dangote Refinery introduced a modest ₦100 per litre increase in the ex-depot price of Premium Motor Spirit (PMS), absorbing roughly 20 percent of the cost escalation to lessen the impact on consumers.
“We are balancing operational sustainability with affordability. While global prices have risen sharply, we have chosen to absorb a significant portion to protect Nigerian households and businesses,” noted Mr. Emmanuel Adeyemi, Chief Finance Officer.
This pricing strategy underscores the refinery’s dual focus: ensuring uninterrupted supply while cushioning the public from abrupt spikes that could destabilize economic activity. Industry observers have lauded the approach as pragmatic, considering the volatility in international oil markets.
Strategic Distribution Initiatives
Beyond refining, Dangote Petroleum has initiated Compressed Natural Gas (CNG) powered trucks to enhance nationwide distribution efficiency. The initiative seeks to reduce logistics costs and carbon emissions while ensuring a more reliable delivery network to petrol stations across urban and rural areas.
“Logistics is a critical part of the energy supply chain. By deploying CNG-powered trucks, we reduce dependency on expensive diesel, lower delivery costs, and improve supply reliability across the country,” explained Ms. Funke Adedoyin, Head of Logistics Operations.
This strategic move reflects a broader commitment to modernising Nigeria’s petroleum distribution infrastructure, reducing bottlenecks that have historically contributed to scarcity at retail outlets.
Implications for National Energy Security
Nigeria has historically struggled with fuel imports to meet domestic demand, making the country vulnerable to international market fluctuations. Dangote Refinery’s prioritisation of local supply mitigates this vulnerability by leveraging home-grown refining capacity, which allows for timely access to petroleum products and less reliance on foreign shipments.
“With Dangote Refinery leading local prioritisation, Nigeria is less exposed to global fuel shocks. The country is moving towards self-reliance in petroleum product supply,” commented Dr. Halima Suleiman, energy sector analyst.
Experts note that sustained operations at the refinery not only enhance energy security but also preserve foreign exchange, reduce import bills, and stabilise domestic market prices.
Corporate Social Responsibility and Market Stability
The refinery’s commitment is part of a broader corporate responsibility framework. Dangote Petroleum continues to engage with government agencies and regulatory bodies, ensuring that domestic supply is coordinated with Nigeria’s Petroleum Product Pricing and Regulatory Agency (PPPRA) to prevent panic buying and market distortions.
“We are in constant consultation with the government to ensure that our supply strategies align with national economic priorities,” said Mr. Alakija.
Such collaboration helps avert artificial shortages, stabilises pump prices, and maintains confidence in the domestic fuel market. Analysts argue that this approach exemplifies how private sector capabilities can complement governmental policies to enhance national resilience.
Navigating Global Uncertainties
The refinery operates in a complex global environment, where geopolitical crises, shipping constraints, and crude oil volatility can trigger disruptions. Dangote Petroleum’s domestic-first approach positions Nigeria to weather such crises more effectively.
“Global uncertainties are unavoidable, but our infrastructure and strategy ensure that Nigerians remain insulated from immediate shocks,” said Mr. Okonkwo.
This emphasis on resilience aligns with global best practices, where national refining capacity is leveraged to protect local markets from international supply disruptions.
Stakeholder Reactions
The government, civil society, and industry stakeholders have welcomed Dangote Petroleum’s strategy. Officials from the Federal Ministry of Petroleum Resources noted that prioritising local supply aligns with Nigeria’s energy security policies and reduces the burden of foreign exchange expenditures on crude imports.
“Dangote Refinery is demonstrating leadership. Its domestic prioritisation ensures that the Nigerian economy remains insulated during turbulent global markets,” said Dr. Tunji Olumide, Special Adviser on Energy.
Consumers have also expressed cautious optimism. Retail operators and commuters reported steadier fuel availability in Lagos and other cities, though concerns remain about sustained pricing and distribution efficiency.
The Road Ahead
While Dangote Refinery’s strategy provides immediate relief, experts argue that long-term stability requires further investments in alternative energy, diversified refining infrastructure, and strategic reserves. This ensures that Nigeria can withstand global shocks without relying excessively on imports or temporary supply adjustments.
“Short-term measures like prioritising local supply are critical, but long-term energy security demands diversification, renewables adoption, and consistent policy implementation,” said Dr. Suleiman.
The refinery is exploring additional initiatives, including expanding storage capacity, upgrading pipeline networks, and adopting technology-driven monitoring systems to ensure supply continuity across the country.
Final Take
By prioritising domestic fuel supply amid global market turbulence, Dangote Petroleum Refinery and Petrochemicals has demonstrated its role as a stabilising force in Nigeria’s energy sector. Through strategic logistics, modest pricing adjustments, and engagement with government regulators, the refinery is insulating the nation from international shocks while maintaining operational sustainability.
“Our responsibility extends beyond profitability; it’s about ensuring Nigerians have reliable access to essential fuel. We take that mandate seriously,” concluded Mr. Adeyemi.
The refinery’s actions offer a blueprint for how large-scale domestic capacity can protect national economies in times of global energy instability, underscoring the critical intersection of private sector resilience, public policy, and national energy security.
Business
Time is of the essence,” the group stressed. “Every delay compounds the hardship and weakens faith in the system.”
Trapped Funds, Fading Trust: Heritage Bank Depositors Demand Urgent CBN Bailout
By Ifeoma Ikem
Nearly two years after the collapse of Heritage Bank, thousands of depositors say they are still living with the financial and emotional aftershocks of a liquidation they insist was never meant to end this way. What began as regulatory reassurances has, in their view, spiralled into prolonged uncertainty, partial payments, and mounting hardship, thus prompting a fresh and urgent appeal to President Bola Tinubu and the Governor of the Central Bank of Nigeria, Olayemi Cardoso, to intervene decisively.
In a strongly-worded statement issued in Lagos, the depositors framed their demand not simply as a financial request but as a test of the country’s commitment to safeguarding public trust in its banking system. They are asking the Central Bank to provide immediate bailout funds to the Nigeria Deposit Insurance Corporation (NDIC) to enable full reimbursement of all affected customers, arguing that the pace of recovery so far has been painfully slow and grossly inadequate.
According to them, while insured deposits up to ₦5 million were covered under statutory provisions, payments beyond that threshold (known as liquidation dividends) have amounted to just 14.2 percent of their total balances in nearly two years. The first tranche of 9.2 percent was paid in April 2024. A second installment of 5 percent followed recently. For many, that has been the extent of relief.
At this rate, they argue, the mathematics simply does not inspire confidence.
“These are not abstract figures,” one depositor said. “They represent school fees, retirement savings, working capital for small businesses, cooperative funds, and life savings built over decades.” Among those affected, they say, are civil servants, retirees, entrepreneurs, and families whose livelihoods have been upended by the prolonged wait.
What deepens their frustration, they contend, is the memory of official assurances given before the bank’s collapse. When signs of distress first emerged, depositors recall that the Central Bank publicly and privately reassured customers that their funds were safe and that the institution remained sound. Those assurances, they say, influenced their decision not to withdraw their savings at the time.
The eventual liquidation therefore came as a shock, both financially and psychologically. “We trusted the regulator,” the group noted. “Between the Central Bank and the NDIC, we were told our funds would be repaid 100 percent.”
It is that promise, they argue, that must now be honored in full.
While acknowledging that the NDIC has begun verification and payment processes, the depositors insist that the agency lacks the financial capacity to conclude the exercise within a reasonable timeframe. They point to the scale of total deposits — estimated at about ₦650 billion — and the fact that only around ₦54 billion has been paid out in 18 months. In their view, that ratio raises serious questions about whether the liquidation process, left solely to asset recovery, can realistically guarantee timely reimbursement.
The group also referenced previous instances in which the Central Bank stepped in to stabilize distressed institutions, arguing that regulatory precedent supports intervention. They cited the reported ₦460 billion facility linked to Heritage Bank before its collapse, as well as substantial financial support extended to other banks to facilitate mergers or recapitalization. In one example, they noted, a ₦700 billion support package reportedly enabled a struggling bank to qualify for a merger, with favorable repayment terms that included a five-year moratorium and extended repayment window at below-market interest rates. They also referenced regulatory intervention in Keystone Bank as evidence that decisive action is possible when systemic stability is at stake.
Given that history, they say, it is difficult to understand why a direct bailout to protect depositors is not being prioritized.
Beyond financial restitution, the depositors are also calling for accountability. They demanded a thorough investigation and immediate prosecution of any individuals or entities found culpable of asset diversion, mismanagement, or actions that may have contributed to the bank’s collapse. To them, justice is as important as compensation.
They argue that without visible consequences, public confidence in the banking system could erode further. “The integrity of the financial sector rests not only on liquidity, but on accountability,” one stakeholder said. “If people believe that funds can disappear without consequences, trust collapses.”
The broader concern, they warn, is systemic. Nigeria has not witnessed a full commercial bank liquidation in over two decades, as troubled institutions have typically been resolved through mergers, acquisitions, or regulatory restructuring. Many depositors therefore assumed that a similar pathway would apply in this case. Instead, they say, liquidation has exposed gaps in depositor protection mechanisms.
They also question the broader insurance framework, noting that banks have paid premiums to the NDIC for years precisely to safeguard depositors. If recovery remains this limited, they argue, the protective purpose of that insurance scheme comes under scrutiny.
For small business owners, the implications have been severe. Some report shutting down operations due to frozen capital. Others speak of properties sold under distress or retirement plans abruptly altered. The social cost, they insist, is real and growing.
At the heart of their appeal is a request for clarity. They want a clear, binding timeline for completion of the liquidation process and a transparent roadmap outlining how and when full repayment will occur. Without that, they fear that partial dividends will continue indefinitely, eroded by inflation and the time value of money.
They have also urged the Presidency and the National Assembly to step in, arguing that the matter transcends a single bank and touches on Nigeria’s financial credibility before the global community. Prolonged uncertainty, they warn, risks signaling regulatory inconsistency at a time when the country seeks to attract investment and deepen financial inclusion.
For the depositors, the issue is no longer simply about numbers on a ledger. It is about confidence in regulators, in institutions, and in the promise that money kept within the formal banking system is secure.
They believe the Central Bank must now assume full responsibility for resolving what they describe as a crisis of trust. Whether through direct financial support to the NDIC, accelerated asset recovery, or a hybrid intervention model, they insist that swift action is essential.
“Time is of the essence,” the group stressed. “Every delay compounds the hardship and weakens faith in the system.”
In a nation striving to strengthen its financial architecture and restore economic stability, the resolution of the Heritage Bank liquidation may well become a defining test — not only of regulatory capacity, but of the enduring covenant between citizens and the institutions entrusted with their savings.
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