Business

When Access Bank Is No Longer Accessible As Customers Express Anger, Frustrations

When Access Bank Is No Longer Accessible As Customers Express Anger, Frustrations.

By Yinka Oyekunle

Access Bank customers have been angry with the financial institution over disruptive services since yesterday.  Checks revealed that several customers find it difficult to access their mobile apps which has left them hanging and frustrated.

A leading private security expert who vented his annoyance to Saharaweeklyng said he just got back to the country on Sunday and lodged in a hotel. Sadly,  he was embarrassed and frustrated when he found it difficult to pay with his mobile apps.

“I have been highly frustrated by access yesterday and today.. The hotel l lodged l could not pay them.

Up until now my access bank app hasn’t opened this is terrible. They just sending useless apologies mail” he revealed.

Another customer who spoke with us expressed her frustration over her inability to get data through her access bank account and has to beg a friend to send money to a POS service provider close by so she can buy food to eat to quench her hunger.

Sadly, efforts by the Bank through its dedicated official channels to appeal to its numerous customers over the service disruption were met with anger, annoyance, and frustration.

In an official release, the bank apologized stating that while they may experience some challenges while carrying out transactions on their channels, they should bear with them as they work swiftly to ensure stability of services across all platforms.

Interestingly, some of the customers called them out saying they were deprived of shame. A customer revealed that even Access is no longer Accessible as he almost mopped a salon yesterday. Another customer recounted that she was at the hospital yesterday and couldn’t pay for drugs and has been unable to run some vital test.

Sahara Weekly

Sahara weekly online is published by First Sahara weekly international. contact saharaweekly@yahoo.com

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