Business
UBA Empowers Staff to Deliver Superior Customer Experience, Launches CX School of Excellence
UBA Empowers Staff to Deliver Superior Customer Experience, Launches CX School of Excellence
Africa’s Global Bank, United Bank for Africa (UBA) Plc, has launched the Customer Experience (CX) School of Excellence, a first-of-its-kind initiative aimed at empowering its workforce to deliver top-notch services to its customers.
The comprehensive program is expected to equip the bank’s employees with the necessary skills and knowledge to provide superior customer experiences across all business segments.
UBA’s Group Managing Director/Chief Executive Officer, Oliver Alawuba, explained that the program which is in line with the bank’s philosophy of the ideals of ‘Enterprise, Execution and Excellence’, will involve training staff on the latest advancements in customer experience knowledge, while enabling them to provide personalised, innovative, and seamless banking experiences.
He said, “At UBA, the core of our Group strategy is our ‘Customer 1st’ Philosophy, which is our promise to always put our customers first, and as we intensify our focus on delivering our C1st agenda, I am delighted to announce the launch of the UBA CX School of Excellence, the first of its kind in the industry.
Continuing, he said, “This program has been developed to ensure all UBA staff are equipped with the required skills and knowledge to deliver exceptional service to our customers. It reflects globally recognised CX knowledge relevant to serving today’s customers, their evolving needs and expectations and will strategically position UBA as the bank of choice across all our business segments.”
The GMD pointed out that the program, which begins in the next few weeks, will pilot across six countries and nine branches, as he added that staff of the selected locations are expected to complete the appropriate modules to become a UBA CX Certified staff. “Once this pilot has been concluded, the program will be rolled out across the Group,” he stated.
While imploring staff to take advantage of the learning opportunities presented by this CX School, UBA’s Group Head, Customer Experience, Michelle Nwoga, said the bank is determined to provide something more and exceptional in the services they provide to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.
She said, “We have also embarked on thoroughly equipping our people to deliver exceptional service to customers; this is largely because we know that the customer is the only one that matters, and we tailor all our activities in line with their expectations.
According to her, UBA aims to provide the best value possible for its customers through a more interactive, user friendly interface that will make countless opportunities available for the customers from the comfort of their homes.
United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees’ group wide and serving over 35 million customers globally. Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology
Business
Adron Homes Celebrates 14 Years of Excellence, Reaffirms Commitment to Affordable Housing and Sustainable Communities
Adron Homes Celebrates 14 Years of Excellence, Reaffirms Commitment to Affordable Housing and Sustainable Communities
Adron Homes and Properties Limited, a leading player in Nigeria’s real estate industry, proudly celebrates its 14th Anniversary, marking over a decade of transformative impact in affordable housing delivery, sustainable community development, and structured urban growth across the country.
Over the last fourteen years, Adron Homes has evolved into a nationally recognised real estate powerhouse, delivering over 60 livable estates and communities across Nigeria and enabling more than 100,000 Nigerians to achieve their property ownership dreams. With strategic developments spanning Ibeju Lekki, Lekki-Epe, Badagry, Shimawa, Papalanto, Sagamu, Abeokuta, Ibadan, Osun, Ekiti, Abuja, Nasarawa, Niger State, and other emerging urban corridors, the company continues to reshape access to land and housing through affordability, innovation, and long-term planning.
Speaking on the milestone, the Chairman/CEO of Adron Group, Aare Adetola Emmanuelking, described the anniversary as a celebration of vision, resilience, and unwavering commitment to empowering Nigerians through property ownership.
“Fourteen years ago, we set out with a clear vision to make property ownership accessible and achievable for every hardworking Nigerian. Today, we celebrate not only the growth of Adron Homes but the countless families whose dreams have become reality through our communities. Our journey has always been about impact, empowerment, and building environments where people can truly thrive.”
Highlighting the company’s philosophy of developing structured environments rather than just selling land, the Chairman emphasised Adron Homes’ focus on sustainable urban planning and community building.
“At Adron Homes, we build cities, not just estates. Each development reflects thoughtful planning, infrastructure, accessibility, and a long-term vision for modern living. As Nigeria continues to urbanise rapidly, our mission is to ensure that growth is inclusive, structured, and sustainable.”
Aare Adetola Emmanuelking also acknowledged the role of customers, staff, stakeholders, and media partners in the company’s sustained growth and national relevance.
“This milestone is a testament to the trust of our customers, the dedication of our workforce, and the unwavering support of our partners and stakeholders. Together, we have demonstrated that affordable housing can be delivered with quality, innovation, and integrity.”
Looking ahead, Adron Homes reaffirmed its commitment to expanding mass housing solutions, embracing technology-driven real estate innovations, and strengthening partnerships that contribute to Nigeria’s economic development and housing accessibility.
“The future of Adron Homes is defined by innovation, expansion, and deeper community impact. We remain committed to democratizing property ownership, building sustainable communities, and shaping the future of real estate in Nigeria for generations to come.”
As Adron Homes marks 14 years of excellence and national impact, the company continues to position itself as a catalyst for structured urban development and a trusted partner in the realization of property dreams across Nigeria.
Business
Adron Homes at 14: From Shimawa to Over 60 Livable Communities, Building Cities Beyond Estates
Adron Homes at 14: From Shimawa to Over 60 Livable Communities, Building Cities Beyond Estates
Fourteen years ago, what began as a visionary real estate development effort in Shimawa, Ogun State, has evolved into one of Nigeria’s most recognizable housing success stories. Today, Adron Homes & Properties stands as a major force in structured urban development, with over 60 livable communities and estate dwellings spread across key regions of the country. Its journey reflects a deliberate mission that is not just to sell land, but to build functional cities where Nigerians can live with dignity, security, and a strong sense of community.
At a time when Nigeria faces rapid urbanization and an ever-growing housing deficit, Adron Homes has embraced an approach rooted in planning and affordability. From its earliest developments, the company adopted a city-building model that integrates structured layouts, accessible infrastructure, and community-focused design. Roads, drainage systems, green areas, and designated social spaces are incorporated into estate planning, transforming empty land into organized residential hubs.
The story of Adron’s growth mirrors Nigeria’s evolving urban landscape. Beginning in Shimawa, the company strategically expanded into major growth corridors, including Lagos, Ogun, Oyo, Osun, Ekiti, Abuja, Nasarawa, Niger, and beyond. Its estates have not only provided shelter but have also influenced the emergence of new residential districts, encouraging organized expansion and helping to reduce the challenges associated with unplanned settlements.
Central to the company’s success is its commitment to affordability. Through flexible payment structures and innovative housing initiatives, Adron Homes has opened the door to homeownership for thousands of Nigerians who previously considered property ownership out of reach. This democratization of housing has empowered families, strengthened communities, and supported economic growth through increased property investment and local business opportunities within estates.
Beyond physical structures, Adron Homes prioritizes community building. Estates are designed as living ecosystems where families interact, children grow in secure environments, and entrepreneurs find opportunities to thrive. The emphasis on social cohesion has helped transform residential spaces into vibrant neighborhoods, reinforcing the idea that housing development should nurture human connection as much as physical infrastructure.
As Nigeria continues to urbanize, Adron Homes’ model demonstrates that real estate development can be both commercially viable and socially impactful. Its projects serve as reference points for emerging residential corridors, attracting further investment and setting standards for organized development across multiple regions.
Celebrating fourteen years of growth and innovation, Adron Homes remains committed to shaping Nigeria’s urban future through sustainable planning, inclusive housing solutions, and community-driven development. From its humble beginnings in Shimawa to a nationwide network of livable communities, the company’s journey stands as a testament to the power of vision, resilience, and a steadfast belief that cities are built not just with structures, but with people at their heart.
Business
14 Years of Democratizing Landownership: How Adron Homes Is Redefining Mass Housing in Nigeria
14 Years of Democratizing Landownership: How Adron Homes Is Redefining Mass Housing in Nigeria
For decades, homeownership in Nigeria remained an elusive dream for millions, restricted by rising rents, unstable housing markets, and mortgage systems beyond the reach of the average citizen. Fourteen years ago, Adron Homes and Properties Limited set out to challenge this reality with a bold and disruptive vision: to make land and homeownership affordable, accessible, and achievable for everyday Nigerians.
Founded on the principle that housing should be a right and not a privilege, Adron Homes has steadily emerged as one of Nigeria’s most influential mass housing developers. At the heart of its success is an affordability-driven model that prioritizes inclusion without compromising quality. Through flexible payment plans, low initial deposits, and extended installment options, the company has broken long-standing financial barriers that once excluded civil servants, young professionals, artisans, traders, and Nigerians in the diaspora from owning property.
Fourteen years on, this vision has translated into tangible impact across over 60 estates nationwide, strategically located in major and emerging growth corridors including Ibeju-Lekki, Lekki–Epe, Badagry, Shimawa, Papalanto, Sagamu, Abeokuta, Ibadan, Osun, Ekiti, Abuja, Nasarawa, and Niger State. Each estate represents more than infrastructure, it reflects Adron Homes’ commitment to decentralizing development and expanding access to property ownership beyond traditional urban centers.
Through this mass housing initiative, thousands of Nigerians have successfully transitioned from tenants to landlords, many achieving property ownership for the first time. Unlike conventional real estate models that emphasize exclusivity and luxury, Adron Homes has consistently aligned its offerings with the real income realities of the Nigerian population, ensuring that housing solutions remain practical, inclusive, and sustainable.
Beyond affordability, trust has remained a defining pillar of the Adron Homes brand. The company places strong emphasis on secure land titles, transparent documentation, and regulatory compliance, protecting subscribers from land disputes and fraudulent transactions. This focus on integrity has strengthened customer confidence and positioned Adron Homes as a dependable gateway to long-term wealth creation through real estate.
As Adron Homes marks its 14th anniversary, its mass housing journey stands as more than a corporate achievement but a national intervention. By restoring dignity, promoting financial security, and transforming thousands of property ownership dreams into reality, Adron Homes continues to play a vital role in shaping Nigeria’s housing landscape and building a future where more citizens can truly call a place their own.
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