The Managing Director, Ecobank Nigeria, Patrick Akinwuntan has restated the bank’s commitment to excellent service delivery to meet the needs and aspirations of its customers at all times. Flagging off the 2018 Customer Service Week at the Ikorodu branch of the bank on Tuesday, the Managing Director, said the week is a huge opportunity to say thank you and to celebrate customers of the bank. He assured that the bank will remain committed to excellence in products and services delivery at all its touch points.
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“This is another moment to celebrate you. We will always celebrate you. You are the reason why we are in business. Excellent customer service is a vital part of our promise as a bank. For us, this is more than just providing answers. It’s helping customers even when they don’t know they need help. It’s teaching them how to do more with our products. It starts with a smile and a friendly word, and finishes with sharing our expertise, even when it has nothing at all to do with our products. We are committed to bringing you superior customer service, whenever, wherever, and however you need it. Thank you for choosing Ecobank.” He noted.
Mr Akinwuntan , who was a “Bank Teller” today at the Ikorodu Branch used the opportunity to showcase some of the digital and innovative self-service options offered by Ecobank. “We have Ecobankmobile app, and it is only one app for all the affiliates of the group including Nigeria. When you are within the app, you can switch from one country to the other, you can do transfers from one country to the other, instantly, seamlessly, real-time. On the app, you can also open an instant account, which we call Xpress account within 5 minutes, without having to go physically to the bank. Also on the app you can pay for your electricity bills, school fees, membership fees for major associations, insurance premiums, DSTV, but more importantly, you can also generate a token, which we call Xpress Cash, and you can take that code to any Ecobank ATM and withdraw cash. It’s very convenient and we have more than 8 million onboarded users on Ecobankmobile across Africa including 1.5 million of these users in Nigeria” he noted.
Further, the bank Managing Director said “we also offer on the app what we call EcobankPay. This is a multi-featured digital payment solution, designed to deliver unified and instant payment across a range of interconnected QR platforms (Masterpass QR, mVISA and mCash). EcobankPay can be used by all businesses from small informal micro merchants to large corporates as well as governments, allowing them to offer easy and convenient payment options to their customers in-store or online. From Ecobankpay, you scan the code with your phone camera and make your payment. You can do this in any location with a Masterpass or mVISA QR code. Also on the app there is the VISA Direct, which is a P to P functionality. This is the ability to use a VISA card to send money to another VISA card. When you have a VISA card and you have your account with a bank that is not Ecobank. You can, on our app, transfer money from your VISA card to another VISA card.
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The Customer Service Week is a global event established by the International Customer Service Association. It is a weeklong activity from October 1st – 5th, 2018 dedicated to raising awareness on customer service and the vital role it plays in successful business practices. The chosen theme for this year is “Excellence happens here”. Ecobank has announced that management staff across the bank will be available to serve customers as tellers during the week to commemorate the Customer Service Week 2018.
In celebration of its 40 years in Africa, a leading Afro-focused multinational company, Shalina Healthcare has reiterated its commitment to the delivery of quality healthcare in Africa. Declaring this in Lagos on Friday at the event to wrap up the company’s 2023/24 financial year and celebrate its 40 years of its existence, the Chief Commercial Officer, West Africa of the company, Arun Raj said the company “is determined to continually fulfill its corporate mission of making quality products available to every African at affordable prices.
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According to him; ” It has been 40 years of trust in Africa and these 40 years, the people of the continent have also reciprocated the trust in our quality products and healthcare delivery.”
Also, in his corporate presentation as well as new financial year projection, the Head, Corporate Marketing of the Company, Folorunso Alaran said; “the Company is building on the trust Africans have in its products and services over the year and is committed to healthy Africa. It has been forty years of available, affordable and quality products for Africans.”
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In the words of Mr. Nirmal Jain CEO Shalina consumer Global,
“At Shalina, we believe that every African must have access to good products. And for the last forty years, we have been trusted for our quality products. And more so, through our many initiatives and healthcare interventions, Shalina has continually raised the bar in healthcare delivery.”
Speaking further, Mr. Debajeet Mukherjee CEO Shalina Pharma Global, posited that; “despite the prevailing economic challenges, we do not waver in delivering our corporate purposes of available, affordable and quality health products. It is our belief that economic challenges should not hinder people’s access to quality healthcare. Either the economy is good or bad, it shouldn’t affect the lives of the people in an adverse way. Despite the fact that some companies are leaving Nigeria, we are expanding our team in the country. This is because we have trust and believe in Nigeria.”
In her own presentation at the event, the Company’s Managing Director, Nigeria , Opeyemi Akinyele said the company “is focused to become number one brand in Nigeria and continually promote the best of healthcare delivery in the country. ”
“Through our products, activities and interventions we have been doing greatly to ensure that quality healthcare is available and affordable for every citizen. And this is a promise that will remain unbroken ” She said.
Appreciating the members of staff of the company for their commitment and supporting roles in the company, Akinleye said “without you, your roles and efforts, we won’t be here and the successes recorded in the out gone year won’t be possible. We also rely on your continuous support and commitment in the new year. ”
Meanwhile as part of the company’s end of year activities, many staff members were given awards of excellence in different categories for 2023/24 financial year. Amongst them were Lasisi Abiodun, Best Pharma Delegate, Lawal Abubskar, Best Medical Delegate, Ruth Adesua Adewoye, Best Regional Manager Pharma, Ganiyu Lateef, Best CVD Delegate, Mercy Omoji, Best Regional Manager, Consumer, Uzuma Pascal, Best Zonal Manager, (Global) and Juliet Ngozi Edward, Best Consumer Delegate Global . Winners in other categories included Sandeep Sahu, Folorunso Alaran, Emeka Adimoha, Chiuba Nwaosu among others.
Shalina Healthcare which began its business in Africa in DR Congo in 1984 made entry to Nigeria 25years ago. It currently has about 2500 staffs globally out of whom 2000 are in Africa.
One of the major problems of the Eastern region was the “sit at home” menace which crippled business activities in the entire Eastern region; several lives have been lost in the process of enforcing this as the enforcers have always been very cruel and wicked, killing anyone who refuses to obey the order.
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Disturbed by the cruelty of the enforcers and how many lives that have been lost through this act, the prophetic Hall of Fame, prophet Godwin Ikuru of Jehovah Eye Salvation Ministry, Lagos,made a public declaration that “sit at home” was going to be over in the East.
People didn’t believe it when he said it, everyone believed that only the release of Nnamdi Kanu was going to end “sit at home” in the East.prophet Ikuru said that it would stop even while Kanu is still in detention.
Today,”sit at home” has ended in the East, people now go about their normal businesses on Monday.Today, the dreaded “sit at home” enforcers are nowhere to be found, you can do anything or carry out any business activity of your choice on monday because God has honoured the word of his prophet.
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Prophet Godwin Ikuru is one of the best prophets in Nigeria,he remains a major part of the ruling party in Nigeria.He is the major prophet that brought the president to power .
The only female aspirant in the contest for the APC governorship ticket in Ondo state, Engr. (DR) Oluwafunmilayo Ayinke Waheed-Adekojo has been cleared by the screening committee of the All Progressive Congress (APC) at the party’s national secretariat in Abuja yesterday Friday, 12th of April, 2024.
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The screening process which normally involves validation of candidates’ credentials and eligibility to contest was without hassle for Funmi Ayinke as there were no discrepancies in her credentials especially for the fact that she has proven records in the public space confirming her credibility and eligibility for the contest.
When asked about her plans for the people of Ondo state by the committee, Funmi Ayinke expressed the need for Ondo state to evolve using technology and Artificial intelligence which she is very knowledgeable in, narrating how she generated electricity through briquette.
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She stated that Ondo state needs an engineer who is vast in the application of technology which would of course; secure a better position for the state internationally.
‘’I am vast in the knowledge of technology and Artificial intelligence, the world is changing and we can’t continue to remain as we are. We need an engineer who is vast and knowledgeable in all of these. I developed the generation of electricity through briquette so when we have this kind of grace in Ondo state, we should not waste it.’’
Continuing, Funmi Ayinke expressed confidence in securing the party’s ticket because all women in the state have thrown their weight behind her. She noted that many women decided to support her ambition because she has been a source of hope for them before she thought of a governorship ambition.
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Speaking further on the support she has received so far, Funmi Ayinke recounted the massive crowd that besieged her rally ground in Akure without paying a dime.
‘’Women come to me that they want to pay me back with their support because I have been a source of hope for them. Women vote more in Ondo state and I have that confidence that this is my time, I have sown the seed, it’s time for harvest.’’
‘’In the last rally we did, I didn’t pay any women to attend, It was just an open invitation and we shut down the whole of Akure, this means people know what they want and they appreciate the fact that we have the courage to come out. Without woman, there is no vote, no nation.’’
The screening process ended with cheers from the committee, congratulatory messages from officials at the party’s secretariat and prayers of victory from women in the secretariat premises.
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