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Herbert Wigwe’s Pragmatic Ideology and Post Covid-19 Banking Strides
Apparently misconstruing the bank MD/CEO’s core message, the media recently alleged that Access Bank Plc, one of Africa’s largest retail bank by retail customer base was embarking on mass sack of workers and closure of branches. This ‘misinformation’ has been appropriately repudiated. But with traditional business models and banking metrics being upended by the post-Covid-19 global operating environment, only audacious innovators in the sector can remain relevant, writes Sani Ahmed.
In his recent best-selling book, “The Age of Agile”, Steve Denning, former program director of knowledge management at the World Bank, discusses a “Copernican revolution” of management that puts the customer at the center, rather than the firm. It was the Polish astronomer Nicolas Copernicus who independently proposed the theory that the Earth revolved around the Sun, not vice versa, a blasphemous idea in the 16th century.
Clearly, banking remains a relationships business. For ages, banks have tried to leverage that relationship to grow and maximize shareholder return. Because of her emphasis on the long term, Access Bank Group, one of Africa’s largest retail banks by retail customer base with proven risk management and capital management capabilities apparently may make decisions and weigh tradeoffs differently from much of her industry competition. This requires an organisational cultural transformation, as Denning argues, and especially at banks that have long been driven by traditional metrics.
Denning who also authored “The Leader’s Guide To Radical Management,” and was Visiting Fellow at All Souls College, Oxford University, UK certainly has his point, especially as the Covid-19 pandemic massively disrupts conventional business playbooks and upends the global economy.
It is against the background of these existential uncertainties and daunting global economic challenges spawned by the new coronavirus scourge that the media reported alleged plans by Access Bank Plc to sack 75 per cent of its staff and shut down 300 branches. Good a thing, the bank has repudiated the allegations as unfounded.
In a statement signed by Mr. Sunday Ekwochi, its Company Secretary, posted on the Nigerian Stock Exchange (NSE) website, the bank clarified that the closure of a bank branch was an action that required the approval of the Central Bank of Nigeria (CBN).
According to the bank, it has not applied for nor obtained the approval of CBN for the closure of its branches as widely speculated. “The bank has only suspended operations in some branches following the directive by the CBN. At the onset of the COVID-19 pandemic lockdown, we suspended in-branch operations at different locations as directed by the CBN and in line with business continuity plans at vulnerable spots; whilst we continued to provide services through our alternative digital platforms,” it stated.
Further the bank stated that, “In line with the phased re-opening of the economy effective May 4 (last week), following the Presidential directives, we will be resuming in-branch services in some of our affected branches in a programmed manner to ensure the health and safety of our employees and customers.
“This is also necessary to provide relevant contingency should there be any incident arising from the pandemic. We deny in its entirety the baseless and twisted speculation that the bank is sacking 75 per cent of its workforce.”
It noted that based on the impact of the COVID-19 pandemic, not all its branches would be fully open for in-branch services until later in the year. “This has made it impossible for many of our outsourced workers to perform duties as usual. We have commenced engagement with various stakeholders with a view to ensuring that they provide the relevant services and optimum manpower as may be required by the bank on an on-going basis,” it added.
The bank, however, assured its esteemed stakeholders that it would continue to ensure that its actions and decisions are guided by fairness, justice, equity and good conscience.
It must be noted however that the bank like any other company has the right to review its operational cost economic realities, especially in post COVID era that has already begun to redefine how businesses operate or will operate going forward. Since its merger with ailing Diamond Bank, Access has neither laid off workers nor closed branches. There is no doubt the bank must at some point have to cut branch proximity to reduce cost. For instance where Access Bank and defunct Diamond Bank were previously operating in close proximity, sometimes a few yards apart, is it economically wise to still retain the two branches now that the two have become one? Of course not. It only make business sense to consolidate the two branches into one to reduce cost. The bank is first and foremost a business concern that must take decisions based on what it assesses it’s in its best business interest. It is not a charity organization but a commercial enterprise.
It was in bad faith in the extreme for some hideous staff to record the internal strategy deliberation and conversation between the Managing Director and senior staff and deliberately twist it out of context to misinform the public to create a social media storm. To many Mr Wigwe was only showing transparency in his handling of issues the bank is bound to address at some point. Transparency is his second nature a virtue lacking in many people in managerial positions across the country.
Wigwe did the right thing in addressing the issues and being transparent about it. He led by personal example and took a 40 percent pay cut.
Currently, many financial institutions world-wide are reviewing banking models. Indeed, more recently the CEO of U.K lender, Barclays Bank says after COVID-19, banking models have changed forever as people get used to working digitally from home making brick and mortar and big offices models unsustainable going forward. In effect, modern banking, not to talk of post covid-19 banking will de-emphasis physical structures and run more on digital templates, platforms and footprints.
From THISDAY sources, it was this new normal that strategic thinking Access CEO Herbert Wigwe attempted to discuss with his financial institution’s staff when clips of his presentation was altered to portray him as going for mass sack of employees. Noted Amaechi Okobi, Head of the banks Corporate Communications, “the presentation was doctored to give a wrong impression and shared on social media in an attempt to blackmail the bank. We are reviewing all options as we need to support all staff through these challenging times while ensuring efficiency and value in our new normal…We will continue to support all staff and stakeholders.”
Access Bank CEO Herbert Wigwe is not the kind of professional who stays tamely at the receiving end of received policy prescriptions. He covets knowledge-driven innovations, proactive engagement with stake-holders, policy makers, fluid operating environments and sure-footed action. These dimensions are boldly mirrored in his nimble leadership of one of the continent’s banking behemoths.
He believes it was because of a lack of appropriate adaptive response to powerful environmental changes eons ago that doomed the lumbering dinosaurs which then roamed the earth. To Wigwe, the Access Bank under his watch is no dinosaur.
Access Bank Plc. is a leading full-service commercial Bank operating through a network of more than 600 branches and service outlets, spanning three continents, 12 countries and 31 million customers. The Bank employs 28,000 people in its operations in Nigeria and has subsidiaries in Sub-Saharan Africa and the United Kingdom (with a branch in Dubai, UAE) and representative offices in China, Lebanon and India.
Listed on the Nigerian Stock Exchange since 1998, Access Bank is a diversified financial institution which combines a strong retail customer franchise and digital platform with deep corporate banking expertise and proven risk management and capital management capabilities. The Bank serves its various markets through four business segments: Retail, Business, Commercial and Corporate. The Bank has over 900,000 shareholders (including several Nigerian and International Institutional Investors) and has enjoyed what is arguably Africa’s most successful banking growth trajectory in the last twelve years. Following its merger with Diamond Bank in March 2019, Access Bank became one of Africa’s largest retail banks by retail customer base.
As the birth pangs of new global business order, midwifed by the Covid-19 pandemic unfurl, only bold and strategic thinking will define survivors. This is the forte of Herbert Wigwe – as he makes critical decisions and weighs game-changing trade-offs. It’s game on.
celebrity radar - gossips
Lagos State’s Stability is a Barometer for Nigeria’s Stability – Amb. Tukur Buratai
Lagos State’s Stability is a Barometer for Nigeria’s Stability – Amb. Tukur Buratai
The Former Chief of Army Staff (COAS, Nigerian Army) and Former Nigeria’s Ambassador to the Republic of Benin, Ambassador (Lt General rtd) Tukur Yusufu Buratai, CFR has said that Lagos State has all the qualifications of a modern city and is one of the most populated cities in Sub – Saharan Africa. He went further to affirm that Lagos is also indicative of the degree to which Nigeria’s economic, political, social, and cultural landscape is deeply embedded within the global system.
He made this assertion on Wednesday 20th November, 2024 as the keynote Speaker at the Second Edition of the Lagos State University of Education Security Summit, with the theme: Insecurity, Cost of Living and Good Governance in the 21st Century.
Ambassador Tukur Buratai, while delivering the lecture in a paper titled: Lagos in Nigeria’s National Security and Defence Architecture: An Analysis.
Ambassador Tukur Buratai postulated in his paper that, “The presence of strategic military installations, the verse Atlantic Ocean and extensive coastline has placed Lagos State on the strategic defense map of the Armed Forces of Nigeria”, He said further that, ” While the sea provides a strategic economic status it could also be vulnerable to external attacks across the ocean”.
In his paper, Ambassador Tukur Buratai reiterated that the Lagos State government should begin to look at the options and implications of having its own security.
Ambassador Tukur Buratai also emphasized the urgent necessity to bolster our nation’s troop level to 800,000. He said a larger and more robust force will enhance operational readiness, improve our country’s capacity to respond to various contingencies, and strengthen our alliance on the international stage.
He also called for the establishment of a Marine Corps for the Nigerian Navy to be strategically stationed in key regions such as Lagos, Borno, Cross River, and Port Harcourt.
He also raised the pressing issue of the persistent lack of stable power supply in Lagos. He asserted that the Lagos State Government must urgently prioritize the development of independent power generation.
Ambassador Tukur Buratai also lauded the Governor of Lagos State, Mr Babajide Sanwo-Olu’s strategy regarding security in Lagos, which provides an example for governor’s throughout Nigeria. He said the governor recognizes that genuine security transcends mere physical presence or reactive measures. He commended the governor’s innovative approach, which has redefined the urban governance, and has also set a benchmark for other states to follow.
Ambassador Tukur Buratai also recalled that during his tenure as the Chief of Army Staff, he had the distinct privilege of witnessing the fruitful collaboration between the Nigerian Army and Lagos State under the leadership of Former Governor Ambode and now Governor Babajide Sanwo-Olu.
Ambassador Buratai, during the lecture, also appluaded the Lagos State Government on its infrastructural development in Lagos State, especially the Red and Blue Railway lines.
Ambassador Tukur Buratai also commended the Federal Government interventions in the development of Lagos State, while applauding the construction of the Lagos to Calabar Highway, he adviced the Lagos State and Federal Government on the security implications of opening up the high way, he suggested to the government to be proactive by early planning for its security when opened and becomes operational.
Earlier, the Vice Chancellor of the Lagos State University of Education, Prof B. B Lafiaji-Okuneye welcomed Ambassador Tukur Buratai to the institution. In her words, she said, ” The great warlord and global peace ambassador is visiting our great institution for the first time. Sir, we appreciate you and what you stand for. Your desire for a Nigeria that is peaceful and safe, where the citizens and residents are free and are given every opportunity to prove their worth and contribute to the growth and development of the nation is evident “.
While making his contribution during the summit, the Commissioner of Tertiary Education, Lagos State, appreciated and commended Ambassador Buratai for adding value to the security summit and more importantly adding value to the Lagos State University of Education. The Commissioner also drew the attention of the participants of the summit to parts of Ambassador Buratai’s paper, where he elaborated on the strategy of social inclusiveness rather than the use of force to curb insecurity.
The Commissioner for Tertiary Education, Barr Tolani Sule on behalf of the Lagos State University of Education, presented a Plague of Honour to Ambassador Buratai for his role in nation building.
Other discussant at the Summit included, HRM, Oba Kamorudeen Animashaun, (Arolugbade 11, the Oloja of Epe Land and the Vice Chairman, Lagos State Council of Obas and Chiefs), HRM, Oba Momodu Afolabi Ashafa ( The Aladi of Ijanikin Kingdom), HRM, Oba (Dr) Aina Josiah Olanrewaju ( IKUYAMIKU 1, the Oloto of Oto Awori Kingdom) and HRH, Oba Babatunde Ogunlaja JP ( ALADESHOYIN, the Paramount Ruler of Odo – Noforija Kingdom), all of whom spoke on the theme :Insecurity, Cost of Living and Good Governance in the 21st Century.
The event which was attended by various Traditional Rulers, Members of the Governing Council and Senate of the Institution, the Commissioner of Tertiary Education in Lagos State, Barr Tolani Sule, Captain of Industries, Security and Para Military Chiefs in Lagos State, various invited guests and the students.
Ambassador Tukur Buratai’s delegation to the summit included, Lt General Lamidi Adeosun (rtd), Former Chief of Policy and Plans, Nigerian Army, Colonel Emmanuel Adegbola (rtd), Comrade Oladimeji Odeyemi, Alhaja Toyyibat Adeosun, Alhaji Isa Dogo amongst others.
celebrity radar - gossips
Health, Insurance, And Entrepreneurship To Take Centre Stage At NASRE Foundation’s Third Media Outreach Event
*Health, Insurance, And Entrepreneurship To Take Centre Stage At NASRE Foundation’s Third Media Outreach Event
The Nigerian Association of Social and Resourceful Editors (NASRE) has announced the third edition of its Media Outreach Programme, scheduled for Thursday, 21st November 2024, at LTV 8, Agidingbi, Ikeja, Lagos, beginning at 12:00 pm.
In a statement by NASRE’s Media Director, Lateef Owodunni, explained that the last outreach for the year will not only focus on supporting vulnerable journalists, such as widowed and ailing members of the fourth estate, but also aims to empower active journalists through impactful sessions on health, insurance, and entrepreneurship.
“Our goal for this last edition of our outreach for the year is to broaden the scope of support we offer. Beyond providing relief to vulnerable journalists, we are introducing sessions on health, insurance, and entrepreneurship to ensure active journalists gain valuable insights that can positively impact their careers and personal lives,” Owodunni stated.
The Media Outreach Programme, which has benefitted numerous journalists in its earlier editions, is designed to foster solidarity, growth, and resilience within the media community.
This third edition promises to bring together media professionals, associations, and stakeholders in an inspiring and empowering atmosphere.
NASRE invites journalists, media associations, and enthusiasts to participate in this landmark event, which highlights the importance of care, collaboration, and innovation in addressing the challenges faced by those in the journalism profession.
celebrity radar - gossips
Nollywood Star, Arike Akinyanju Signs Multimillion-Naira Endorsement Deal with Busbis Fabrics
Nollywood Star, Arike Akinyanju Signs Multimillion-Naira Endorsement Deal with Busbis Fabrics
Celebrated Nollywood actress, Arike Akinyanju, widely known as Eyinju Olodumare, has added another feather to her cap by signing a multimillion-naira endorsement deal with a Lagos-based textile powerhouse, Busbis Fabrics.
The deal, sealed on Monday, November 18th, 2024, marks a significant collaboration between the renowned actress and the top-rated luxury fabric brand. Busbis Fabrics, located at Royal Prince Supermarket, 7/8 Akerele Street, opposite Deeper Life Church, near Gbagada General Hospital, Lagos, is known for offering exotic fabrics and accessories that define elegance and sophistication.
Busbis Fabrics is a leading name in the fashion industry, specializing in premium fabrics and accessories that cater to every occasion. With a reputation for excellence and luxury, the company’s partnership with Eyinju Olodumare aims to expand its reach and solidify its position as a go-to destination for high-quality fashion materials.
Speaking about the endorsement, Arike Akinyanju expressed her excitement over the deal, noting her admiration for the brand’s commitment to quality and innovation in the textile industry. “I am thrilled to represent a brand that embodies luxury and elegance. Busbis Fabrics is a name I trust, and I look forward to showcasing their stunning collections to my fans and followers,” she stated.
The endorsement will see Eyinju Olodumare serve as the brand ambassador for Busbis Fabrics, promoting its extensive range of luxury fabrics and accessories. With her influence and star power, the partnership is expected to enhance Busbis Fabrics’ visibility and attract more customers from across Nigeria and beyond.
Busbis Fabrics prides itself on delivering unmatched quality and an array of exotic fabrics for special moments, including weddings, parties, and other grand occasions. This partnership with a Nollywood star underscores their dedication to aligning with high-profile personalities who resonate with their brand values.
This endorsement is yet another testament to Eyinju Olodumare’s versatility and influence in the entertainment and fashion industries. As she embarks on this exciting journey with Busbis Fabrics, fans and customers alike are eager to see the magic this collaboration will bring to the world of fashion.
For those seeking unparalleled luxury and style, Busbis Fabrics, located in Gbagada, Lagos, is the ultimate destination.
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