Business

Sogunle: Our Digital Branches will Improve Our Customers’ Productivity

Published

8 years ago

January 30, 2017

Sogunle: Our Digital Branches will Improve Our Customers’ Productivity

At the official unveiling of Stanbic IBTC Bank’s digital branch at the Maryland Mall, Lagos, Deputy Managing Director, Stanbic IBTC Bank, Dr. Demola Sogunle, spoke on Stanbic IBTC Bank’s digital banking revolution and the bank’s growth strategy, among other issues. Excerpts:

Can you tell us about the new digital branch that was unveiled by Stanbic IBTC?

This is our very first fully digital branch and for us at Stanbic IBTC, this is the beginning of a new phase with regards to customer interface, the reach of our channels and access to products and services. For us in the banking industry, we believe that digital is here to stay as the future of banking, self-service environment.

What prompted the bank to embark on this initiative?

With over 80 million Nigerians are on the internet, we believe that we should be able to take value to them online whilst providing same to other Nigerians at our traditional channels. Our overarching objective is to empower the customer even further by providing him self-service options in the comfort of a branch, this means he is able to do all of his transactions with little human interaction.

What distinguishes this digital branch from any other e-branch?

It is a fully digital branch. It is an entirely paperless, self-service environment, which speaks completely, to the aspirations of the customer with a millennial mindset. So whatever you want to do, you can come into the branch, go to any of the points and you are able to pay, collect cash or make enquiries. Everything is available for you; there is very little interface with human beings. When it comes to access to internet products and services, people with millennial mindsets are very conversant with everything that has to do with self-service and internet access. We believe that we are helping the customer improve productivity through these digital branches.

No doubt the Stanbic IBTC digital branch strategy is one important way to reach the unbanked population. What other plans are in place to attract the unbanked population?

Yes it is, even though there are still over 90 million unbanked in the country, we know we have more Nigerians with SIM cards and mobile phones, which makes it easier and cheaper to reach them. What we are trying to do with mobile and internet banking is to make banking faster, more convenient and a lot easier for our clients in such a way that their banking experience is seamless. Our newly upgraded mobile app represents yet another avenue through which the unbanked can be reached. Using technology provides us with the opportunity to develop competitive products and services that will help bring the unbanked into the banking system. It is not cost effective to try to open branches in every part of the country. But the moment we deploy technology via internet and mobile banking, it becomes easier for customers, even those in places where we do not have a physical presence, to access financial products and services. It is very easy for us to do and we would continue to push the technology envelope to reach the unbanked population.

Economic challenges have negatively impacted the profitability of the financial services industry. The industry’s NPL portfolio has risen over the past three years while deposits are dropping. How has technology helped banks, Stanbic IBTC Bank specifically, to cope in this period?

Any serious business continues with a future market will have to take digitisation quite seriously. At Stanbic IBTC, we have long embraced digitalization to strengthen our operations and processes, make them more accessible, efficient and cost effective. Today’s customers demand faster services without compromising quality. With technology, the turnaround time for quality service delivery is constantly getting reduced and we are also able to bring down costs, which is very important if we must boost profitability. So, one of our coping mechanism is to fully embrace technology, which has helped us provide unmatched innovative solutions, like this digital branch, the Stanbic IBTC mobile app, our internet banking, among others. We also ensure we have a highly experienced and motivated workforce. As a result, we regularly exceed clients’ expectations. This has helped the business. If you check our nine months financial result to September 2016, we did well, in spite of the economic challenges.

In any case, there are and always will be challenges but those challenges present opportunities as well; The important thing is that as a bank we are always ready and prepared to weather the storm and come out in a stronger position. We are here to deliver services to our customers for the long haul and we are ready to go through all these challenges to fulfill our obligations and responsibilities to all stakeholders: customers, shareholders, staff members and the communities within which we operate.

Stanbic IBTC has a large customer base of multinationals, and currently there are foreign currency issues. How has the bank been coping with this?

Well we continue to try our best to satisfy our customers’ demand as much as possible to ensure their businesses do not suffer. We continue to explore genuine avenues to source for our forex. We tap into these avenues to provide forex for our clients whenever they need it. For instance, from our custody business, through Stanbic IBTC Nominee, we get forex inflows. Given the fact that we have the biggest custody business when it comes to custody business for foreign investors, we tend to see forex inflows. Our global market is also very strong in terms of trading forex and we have got our parent company, Standard Bank. We have had to combine these sources to ensure that we are able to continue to provide something that is very scarce but very important to many of our customers. We have got commitments and we are trying our best to continue to fulfill these commitments to our customers given the forex liquidity challenges.

You mobile app has been newly upgraded. Can you tell us a bit about it and the safety nets attached to this app?

It is a product co-created with the customer; our customers and other stakeholders contributed significantly in designing it, this way, we have ensured that the app fits the precise need of our customers and as every app, we will keep updating. A lot of thoughts also went into making this app well encrypted and safe to use. We have no doubt it is a fantastic product that we have put out there. Everyone who has used the app has commended it. The functionality of the app is impressive. You can do both banking and investment transactions on it.

Going forward, what should we expect from Stanbic IBTC?

Mobile and indeed e- banking is the future of banking; Stanbic IBTC is keen to be at the cutting edge of the customer service and technology is a major way to achieve this. We would therefore continue to innovate and improve our services and ensure this is made available to our customers where ever they are.

Business

MICHAEL OKOH: A VISIONARY LEADER IN BANKING AND BUSINESS BY CHINEDU NSOFOR

Published

18 minutes ago

November 18, 2024

Sahara Weekly

MICHAEL OKOH: A VISIONARY LEADER IN BANKING AND BUSINESS

BY
CHINEDU NSOFOR

Michael Okoh stands as a paragon of professional excellence, blending a profound educational background with over 18 years of illustrious experience in the banking sector. Armed with a Master’s in Business Administration and a Bachelor’s degree in Agriculture, Okoh has traversed diverse terrains within the financial landscape, showcasing an unwavering commitment to excellence, team success, and societal impact.

Education and Training

Okoh’s educational journey commenced at the Institute of Continuing Education in Benin City, Edo State, where he obtained his Senior School Certificate. Subsequently, he pursued his passion for agricultural science at the University of Benin, graduating with a Bachelor’s degree. His thirst for knowledge led him to the Chartered Institute of Marketing of Nigeria, where he achieved Foundation A Passed status. Over the years, he continued to hone his skills, obtaining certifications from prestigious institutions such as the Chartered Institute of Economics of Nigeria, the Tekedia Institute, and expertise in SME inputs, among others.

Professional Accolades

Throughout his career, Okoh has garnered numerous accolades, a testament to his exceptional performance and leadership. Noteworthy among these are the commendations received during his tenure at the United Bank for Africa Plc (UBA), where he consistently exceeded profit targets and spearheaded digital banking initiatives. His contributions earned him recognition as a High Achiever and a leader in customer experience enhancement. Outside the banking realm, Okoh’s expertise as a professional SME consultant and trainer was honored with the Productivity Merit Award by Timeswatch News Magazine. Additionally, his dedication to the development of SMEs in Nigeria was acknowledged by the Junior Chambers International (JCI), further underscoring his commitment to societal advancement.

Career Trajectory

Okoh’s career trajectory reflects a relentless pursuit of excellence and continuous growth. Since joining UBA in 2013, he has held pivotal roles, including work as Branch Operations Manager, Internal Control, and Internal Audit before transitioning to marketing as a Salesperson, and later as Branch Manager at various locations such as Oghara Business Office in Delta State and Ikpoba Hill Business Office in Benin City. Under his leadership, these branches experienced significant transformations, from revitalizing profitability to fostering robust customer relationships. As Profit Centre Manager and Relief Business Manager at UBA’s Sapele Road Branch and Uselu Branch respectively, Okoh demonstrated versatility in driving revenue growth, managing risk assets, and championing regional value chain initiatives. His proactive approach and strategic acumen have been instrumental in navigating challenging operational landscapes and achieving sustainable business outcomes.

Vision and Impact

Beyond his professional pursuits, Okoh’s vision extends to creating a dynamic and inclusive work environment where hard work is celebrated and rewarded. His entrepreneurial spirit, coupled with a deep-seated commitment to social responsibility, underscores his desire to make a positive difference in society.

With a relentless pursuit of excellence and a track record of success, Michael Okoh epitomizes the essence of visionary leadership in banking and business. His journey serves as an inspiration to aspiring professionals, showcasing the transformative power of dedication, integrity, and a passion for driving positive change.

society

The Role of Certificate of Occupancy in Property Valuation Method in Nigeria by Dennis Isong

Published

1 day ago

November 17, 2024

Sahara Weekly

The Role of Certificate of Occupancy in Property Valuation Method in Nigeria by Dennis Isong

In Nigeria’s real estate landscape, property valuation serves as a crucial process that determines the worth of a property for various purposes, including buying, selling, and securing loans. One significant document that plays a pivotal role in this process is the Certificate of Occupancy (C of O). This legal document, issued by the state government, confirms an individual’s right to use and occupy land for a specified period.

Understanding the interplay between the C of O and property valuation is essential for investors, developers, and homeowners alike, as it can significantly influence market perceptions and property prices.

Understanding the Certificate of Occupancy

The Certificate of Occupancy is a legal document that signifies ownership and the right to occupy land. In Nigeria, land ownership is primarily governed by statutory laws, customary laws, and the Land Use Act of 1978, which mandates that all land in urban areas is owned by the government. Thus, the issuance of a C of O is necessary to establish a legal claim over any parcel of land.

Obtaining a C of O is a comprehensive process that involves several steps, including land survey, payment of necessary fees, and completion of relevant documentation. Once issued, the C of O provides security to the landowner by guaranteeing their rights against unlawful eviction or encroachment. This security is a significant factor in property valuation. Properties with a valid C of O are generally seen as more valuable and less risky compared to those without, as the certificate signifies legal recognition and ownership rights.

C of O and Market Perception

The presence of a C of O can significantly influence market perception and the demand for a property. Properties with a valid Certificate of Occupancy are typically viewed as more desirable by potential buyers and investors. This perception stems from the legal security that a C of O provides. Buyers are more likely to invest in properties with a C of O because they have assurance that their rights are protected, and the likelihood of disputes regarding ownership is minimized.

Moreover, lenders and financial institutions often require a C of O before approving loans for property purchases or developments. A valid C of O enhances the credibility of the property, making it easier for buyers to secure financing. This accessibility to finance, in turn, can lead to increased property demand, thereby driving up its valuation. Conversely, properties lacking a C of O may be perceived as risky investments, resulting in lower valuations and reduced buyer interest. Thus, the C of O serves as a critical indicator of a property’s reliability and marketability.

C of O in the Property Valuation Process

In the property valuation process, a valuer considers various factors to determine the value of a property. These factors typically include location, size, condition, and comparable sales in the area. However, the existence of a C of O is often a prominent consideration. During the valuation process, valuers will assess the C of O to ascertain the legal standing of the property. A valid C of O not only confirms ownership but also indicates compliance with local land use regulations, zoning laws, and building codes.

Valuers may also take into account the duration of the C of O. In Nigeria, a C of O is usually granted for 99 years, and this long tenure can positively influence a property’s valuation. The security provided by a long-term C of O assures potential buyers of their rights over the property for an extended period, making it a more attractive investment. Conversely, properties without a C of O, or those with expired or disputed certificates, may be valued lower due to the inherent risks associated with such properties.

Furthermore, a C of O can impact future development potential, which is a crucial aspect of property valuation. Properties with a valid C of O are more likely to receive the necessary approvals for development or alteration, while those without may face legal hurdles. This potential for development can enhance the property’s value, as it indicates future income generation possibilities. Consequently, valuers consider the C of O as a critical factor that influences the overall worth of the property in the market.

Challenges and Implications of C of O in Property Valuation

Despite its importance, the C of O is not without challenges. The process of obtaining a C of O can be lengthy and complex, leading to delays in property transactions. In some cases, disputes over land ownership can arise, particularly in areas where customary land tenure systems are prevalent. These disputes can complicate the valuation process, as properties with contentious C of Os may be difficult to sell and consequently valued lower.

Additionally, the presence of a C of O does not automatically guarantee a problem-free investment. Factors such as environmental issues, development restrictions, or changes in land use policies can affect property value. Valuers must therefore conduct thorough due diligence, considering not only the existence of a C of O but also any associated risks or liabilities.

In conclusion, the Certificate of Occupancy plays a crucial role in property valuation methods in Nigeria. As a legal document that signifies ownership and security, it significantly influences market perception and property demand. Valuers must consider the C of O when assessing a property’s value, as it reflects the legal standing and development potential of the land. However, challenges associated with the C of O, such as ownership disputes and regulatory complexities, must also be navigated to ensure accurate valuations. For stakeholders in the Nigerian real estate market, understanding the importance of the C of O is vital for making informed investment decisions and maximizing property value.

Dennis Isong is a TOP REALTOR IN LAGOS.He Helps Nigerians in Diaspora to Own Property In Lagos Nigeria STRESS-FREE. For Questions WhatsApp/Call 2348164741041

Business

10 Benefits of Joint Property Ownership in Nigeria by Dennis Isong

Published

1 day ago

November 17, 2024

Sahara Weekly

10 Benefits of Joint Property Ownership in Nigeria by Dennis Isong

Owning property together with someone else can be a smart move in Nigeria. This is called joint property ownership. Let’s look at ten good reasons why people choose to own property together in Nigeria.

1. Sharing the Cost

Buying property in Nigeria can be very expensive. When you own property jointly with someone else, you can split the cost. This makes it easier for many people to become property owners.

Imagine you want to buy a house that costs 20 million Naira. If you buy it alone, you need to pay the full 20 million. But if you buy it with a friend, you might only need to pay 10 million each. This makes it much easier to afford the house.

Sharing the cost doesn’t just help when you’re buying the property. It also helps with other expenses like:

– Repairs and maintenance

– Property taxes

– Insurance

When you share these costs, owning property becomes less of a financial burden.

2. Easier to Get Loans

Banks and other lenders often prefer giving loans to joint property owners. This is because there’s less risk for the bank when there’s more than one person responsible for paying back the loan.

If you apply for a mortgage loan alone, the bank might worry about your ability to pay it back. But if you apply with a co-owner, the bank sees that there are two incomes to rely on for repayment. This can make it easier to get approved for a loan and might even help you get better loan terms.

3. Sharing Responsibilities

Owning property comes with many responsibilities. When you own property jointly, you can share these tasks with your co-owner. This can make property ownership less stressful and time-consuming.

For example, if the property needs repairs, one owner might handle finding a good contractor while the other deals with the paperwork. If it’s a rental property, one owner could handle finding tenants while the other manages the finances.

Sharing responsibilities can lead to better property management because each owner can focus on what they’re best at.

4. Potential for Higher Returns

When you pool resources with a co-owner, you might be able to invest in better properties. These properties often have the potential for higher returns, either through rental income or when you sell the property later.

For instance, you and your co-owner might be able to afford a property in a prime location that you couldn’t buy alone. Properties in good locations often increase in value faster than those in less desirable areas.

5. Risk Sharing

Property ownership always comes with some risks. These might include:

– The property losing value

– Unexpected repair costs

– Legal issues

When you own property jointly, you share these risks with your co-owner. This can make the risks feel less overwhelming. If something goes wrong, you’re not facing the problem alone.

6. Tax Benefits

In Nigeria, there can be tax advantages to joint property ownership. For example, if the property generates income (like rent from tenants), the tax burden is split between the owners. This might put each owner in a lower tax bracket than if they owned the property alone.

It’s important to note that tax laws can be complicated and change over time. It’s always a good idea to talk to a tax expert about your specific situation.

7. Estate Planning Advantages

Joint property ownership can make things easier when it comes to inheritance. In many cases, when one owner dies, their share of the property automatically goes to the other owner(s). This is called the “right of survivorship.”

This can simplify the process of passing on property to heirs. It can help avoid some of the complications and delays that often come with settling an estate.

8. Flexibility in Ownership Structure

There are different ways to structure joint property ownership in Nigeria. You can choose the structure that works best for your situation. Some common options include:

– Joint Tenancy: All owners have equal rights to the property.

– Tenancy in Common: Owners can have unequal shares of the property.

– Partnership: Often used for business properties.

This flexibility allows you to set up the ownership in a way that’s fair and makes sense for everyone involved.

9. Learning Opportunities

When you own property with someone else, you have the chance to learn from each other. Your co-owner might have skills or knowledge that you don’t have.

For example, one owner might be good at negotiating with contractors, while the other is skilled at budgeting and financial planning. By working together, both owners can learn new skills and become better property managers.

10. Social and Emotional Benefits

Owning property together can strengthen relationships. Whether you’re co-owning with a family member, friend, or business partner, working towards a common goal can bring people closer together.

There’s also an emotional benefit to knowing that you’re not alone in this big financial decision. Having someone to share the ups and downs of property ownership with can make the experience more enjoyable.

Things to Keep in Mind

While joint property ownership has many benefits, it’s important to be careful when choosing this option. Here are a few things to consider:

– Choose your co-owner wisely. Make sure it’s someone you trust and can work well with.

– Have a clear agreement. Write down how you’ll share costs, responsibilities, and profits.

– Plan for the future. Discuss what will happen if one owner wants to sell their share or can’t pay their part.

– Get legal advice. A lawyer can help you understand all the legal aspects of joint ownership.

Joint property ownership in Nigeria can be a great way to get into the property market, share costs and responsibilities, and potentially earn better returns. It offers financial benefits, practical advantages, and even social and emotional rewards.

However, it’s not a decision to be taken lightly. It’s important to carefully consider your options, choose your co-owner wisely, and set up a clear agreement. With the right preparation and partner, joint property ownership can be a rewarding experience that helps you achieve your property ownership goals in Nigeria.

Remember, every situation is unique. What works well for one group of co-owners might not be the best choice for another. Always consider your own circumstances and goals when deciding whether joint property ownership is right for you.