Business

Sogunle: Our Digital Branches will Improve Our Customers’ Productivity

Published

8 years ago

January 30, 2017

Sogunle: Our Digital Branches will Improve Our Customers’ Productivity

At the official unveiling of Stanbic IBTC Bank’s digital branch at the Maryland Mall, Lagos, Deputy Managing Director, Stanbic IBTC Bank, Dr. Demola Sogunle, spoke on Stanbic IBTC Bank’s digital banking revolution and the bank’s growth strategy, among other issues. Excerpts:

Can you tell us about the new digital branch that was unveiled by Stanbic IBTC?

This is our very first fully digital branch and for us at Stanbic IBTC, this is the beginning of a new phase with regards to customer interface, the reach of our channels and access to products and services. For us in the banking industry, we believe that digital is here to stay as the future of banking, self-service environment.

What prompted the bank to embark on this initiative?

With over 80 million Nigerians are on the internet, we believe that we should be able to take value to them online whilst providing same to other Nigerians at our traditional channels. Our overarching objective is to empower the customer even further by providing him self-service options in the comfort of a branch, this means he is able to do all of his transactions with little human interaction.

What distinguishes this digital branch from any other e-branch?

It is a fully digital branch. It is an entirely paperless, self-service environment, which speaks completely, to the aspirations of the customer with a millennial mindset. So whatever you want to do, you can come into the branch, go to any of the points and you are able to pay, collect cash or make enquiries. Everything is available for you; there is very little interface with human beings. When it comes to access to internet products and services, people with millennial mindsets are very conversant with everything that has to do with self-service and internet access. We believe that we are helping the customer improve productivity through these digital branches.

No doubt the Stanbic IBTC digital branch strategy is one important way to reach the unbanked population. What other plans are in place to attract the unbanked population?

Yes it is, even though there are still over 90 million unbanked in the country, we know we have more Nigerians with SIM cards and mobile phones, which makes it easier and cheaper to reach them. What we are trying to do with mobile and internet banking is to make banking faster, more convenient and a lot easier for our clients in such a way that their banking experience is seamless. Our newly upgraded mobile app represents yet another avenue through which the unbanked can be reached. Using technology provides us with the opportunity to develop competitive products and services that will help bring the unbanked into the banking system. It is not cost effective to try to open branches in every part of the country. But the moment we deploy technology via internet and mobile banking, it becomes easier for customers, even those in places where we do not have a physical presence, to access financial products and services. It is very easy for us to do and we would continue to push the technology envelope to reach the unbanked population.

Economic challenges have negatively impacted the profitability of the financial services industry. The industry’s NPL portfolio has risen over the past three years while deposits are dropping. How has technology helped banks, Stanbic IBTC Bank specifically, to cope in this period?

Any serious business continues with a future market will have to take digitisation quite seriously. At Stanbic IBTC, we have long embraced digitalization to strengthen our operations and processes, make them more accessible, efficient and cost effective. Today’s customers demand faster services without compromising quality. With technology, the turnaround time for quality service delivery is constantly getting reduced and we are also able to bring down costs, which is very important if we must boost profitability. So, one of our coping mechanism is to fully embrace technology, which has helped us provide unmatched innovative solutions, like this digital branch, the Stanbic IBTC mobile app, our internet banking, among others. We also ensure we have a highly experienced and motivated workforce. As a result, we regularly exceed clients’ expectations. This has helped the business. If you check our nine months financial result to September 2016, we did well, in spite of the economic challenges.

In any case, there are and always will be challenges but those challenges present opportunities as well; The important thing is that as a bank we are always ready and prepared to weather the storm and come out in a stronger position. We are here to deliver services to our customers for the long haul and we are ready to go through all these challenges to fulfill our obligations and responsibilities to all stakeholders: customers, shareholders, staff members and the communities within which we operate.

Stanbic IBTC has a large customer base of multinationals, and currently there are foreign currency issues. How has the bank been coping with this?

Well we continue to try our best to satisfy our customers’ demand as much as possible to ensure their businesses do not suffer. We continue to explore genuine avenues to source for our forex. We tap into these avenues to provide forex for our clients whenever they need it. For instance, from our custody business, through Stanbic IBTC Nominee, we get forex inflows. Given the fact that we have the biggest custody business when it comes to custody business for foreign investors, we tend to see forex inflows. Our global market is also very strong in terms of trading forex and we have got our parent company, Standard Bank. We have had to combine these sources to ensure that we are able to continue to provide something that is very scarce but very important to many of our customers. We have got commitments and we are trying our best to continue to fulfill these commitments to our customers given the forex liquidity challenges.

You mobile app has been newly upgraded. Can you tell us a bit about it and the safety nets attached to this app?

It is a product co-created with the customer; our customers and other stakeholders contributed significantly in designing it, this way, we have ensured that the app fits the precise need of our customers and as every app, we will keep updating. A lot of thoughts also went into making this app well encrypted and safe to use. We have no doubt it is a fantastic product that we have put out there. Everyone who has used the app has commended it. The functionality of the app is impressive. You can do both banking and investment transactions on it.

Going forward, what should we expect from Stanbic IBTC?

Mobile and indeed e- banking is the future of banking; Stanbic IBTC is keen to be at the cutting edge of the customer service and technology is a major way to achieve this. We would therefore continue to innovate and improve our services and ensure this is made available to our customers where ever they are.

Business

NIHOTOUR Calls on Hospitality, Tourism, Travel, Allied Sector Professionals for Mandated Registration

Published

3 hours ago

December 24, 2024

Sahara Weekly

NIHOTOUR Calls on Hospitality, Tourism, Travel, Allied Sector Professionals for Mandated Registration

The National Institute for Hospitality and Tourism (NIHOTOUR), the regulatory and standardization authority in the sector, has invited professionals in the hospitality, tourism,travel and allied sectors to register as mandated by the National Institute for Hospitality and Tourism (Establishment) Act 2022.

A statement signed by Aare (Dr.) Abisoye Fagade, FIMC, Director-General/CEO
The National Institute for Hospitality and Tourism reads:

“Enjoy FREE registration from December 1, 2024, to January 15, 2025! This is your chance to register as a professional or practitioner at no cost.

“Don’t miss this opportunity to solidify your presence in Nigeria’s thriving tourism industry. Visit www.nihotour.gov.ng now!

“Hurry—free registration closes on January 15, 2025. Take the first step toward advancing your career in tourism today!”

Business

EGC Homes Unveils Goodness and Mercy Estate, Brand Ambassador

Published

6 hours ago

December 24, 2024

Sahara Weekly

EGC Homes Unveils Goodness and Mercy Estate, Brand Ambassador

EGC Homes, a notable player in the real estate and property development sector, has made waves in the Nigerian market with its recent announcement of the launch of Goodness and Mercy Estate in Ogun, alongside other strategic initiatives.

The company emphasized its commitment to collaborating with the government to alleviate the housing deficit in Nigeria while prioritizing the well-being of residents.

In an interview with THECONSCIENCE NG, Oladapo Jimoh, the Managing Director of EGC Homes and Properties, expressed the brand’s long-term vision to bridge the housing gap and simplify the journey to homeownership.

He stated, “Current data estimates Nigeria’s housing deficit to be around 28 million units by 2024. This figure is among the largest globally and poses significant challenges, contributing to homelessness and various social issues.”

“National statistics indicate that our country faces a pressing need for approximately 700,000 new homes each year to address this deficit. As urbanization continues, these challenges are particularly evident in major cities, where affordable housing becomes increasingly scarce, forcing many into slums and informal settlements.”

The World Bank projects that Nigeria’s urban population could exceed 200 million by 2050, highlighting a potential social crisis as the lack of affordable housing leads to the rise of slums, especially in urban areas.

“As a forward-thinking and solutions-oriented company, we are dedicated to addressing these critical housing issues in partnership with the government.”

Following its successful launch in Lagos, EGC Homes has rapidly expanded its operations, acquiring a significant land bank across the southwestern region of Nigeria and enhancing its marketing strategies to effectively connect with customers.

The firm is committed to providing Nigerians with exceptional value, peace of mind, and simplifying the processes of land acquisition and homeownership.

“Our mission is to make life easier for Nigerians while assisting the government in tackling the housing deficit.”

Recently, the company introduced its premier property, the Goodness and Mercy Estate, located in Arepo and Sagamu Interchange in Ogun State, with more projects on the horizon. Its flexible payment plans and affordable property prices aim to cater to a wide audience.

Additionally, EGC Homes has appointed Titilayo Adebayo-Omotosho as its social media brand ambassador to promote the unique offerings of EGC Homes and Properties Limited to Nigerians both at home and abroad.

In her remarks, she highlighted her commitment to the vision of EGC Homes, stating, “I believe every Nigerian deserves a decent roof over their head. This aligns perfectly with the mission of EGC Homes and Properties, which is why I chose to represent the brand, promoting its exceptional estates and home packages to Nigerians and those aspiring to own homes here.”

Business

Optiva Capital Partners and Loft & Keys LCC Forge Strategic Partnership to Drive $500m Investments in Nigeria

Published

9 hours ago

December 24, 2024

Sahara Weekly

L-R Dr. Jane Kimemia, CEO, Optiva Capital Partners and Chief Austin Ugochukwu Albert, Chairman, Loft & Keys LLC during the partnership agreement signing between Optiva Capital partners and Loft & keys LLC at Optiva's headquarters in Lagos

Optiva Capital Partners and Loft & Keys LCC Forge Strategic Partnership to Drive $500m Investments in Nigeria

Optiva Capital Partners, Africa’s leading wealth management and retention company, has announced a groundbreaking partnership with Loft & Keys LLC, a renowned real estate and investment company with dominant presence in Nigeria and the Middle East.

The ceremony which took place over the weekend at Optiva Capital’s Corporate Headquarters, aims to boost investment in Nigeria’s hospitality and healthcare sectors on the one hand, as well as provide Nigerian investors with opportunities to invest in real estate in the UAE, particularly in Dubai.
Speaking at the signing ceremony, Dr. Jane Kimemia, CEO, Optiva Capital Partners, emphasized the transformative potential of this partnership, “With Loft & Keys’ deep understanding of the Nigerian market and established networks in the Middle East, we are poised to bring $500 million in investments into Nigeria’s hospitality and healthcare industries. These funds will be strategically spread across Lagos, Abuja (FCT), Delta, and Enugu.”

The investment in hospitality will serve as a catalyst for economic growth in Nigeria. Beyond creating employment opportunities, it will spur infrastructure development, enhance regional tourism appeal, and foster business ecosystems in Lagos, the Federal Capital Territory, Enugu, and Delta. Similarly, the healthcare focus will address critical gaps in medical infrastructure, improve access to quality care, and promote health innovation—key pillars for national development.

The partnership According to Dr Kimemia also extends to Nigerian investors seeking opportunities in the UAE. With Loft & Keys’ expertise and extensive networks in Dubai and other Middle Eastern hubs, the collaboration will unlock access to one of the world’s most dynamic real estate markets.
Speaking about the partnership, Chief Austin Ugochukwu Albert, Chairman, Loft & Keys LLC, said “Optiva Capital Partners stands as Africa’s leading wealth retention company, a position that is firmly established and without question. This partnership with Loft & Keys will further solidify their dominance and create even greater opportunities for growth. As Dr. Jane Kimemia has rightly emphasized, Loft & Keys, with our extensive expertise in the Middle East, is a trusted and experienced partner”. We have a strong presence in the UAE and are actively expanding into Saudi Arabia and Qatar in the near future. Together with Optiva Capital Partners, we are committed to capturing significant market opportunities in these regions. I am confident that this partnership will foster substantial growth that will be mutually rewarding for both parties.

Dubai, a city widely known for its opulence and rapid development, is reportedly operating at only 30% of its projected capacity, presenting a significant growth opportunity for investors. According to industry experts, this untapped potential creates a unique window for investors to capitalize on the city’s future expansion and development.
The partnership aligns with the United Nations Sustainable Development Goal 17 as two formidable brands, Optiva Capital Partners and Loft & Keys are committed to leveraging their collective strengths to drive impactful investments that benefit clients and communities alike.

About Optiva Capital Partners
Optiva Capital Partners is a premier wealth management and retention firm offering bespoke solutions in four areas of specialization – investment immigration, investment advisory, insurance, and international real estate.
About Loft & Keys LLC
Loft & Keys is an internationally recognized real estate and investment company with a robust presence in Nigeria and the UAE. The firm is dedicated to connecting investors with high-value opportunities in dynamic markets.