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Sogunle: Our Digital Branches will Improve Our Customers’ Productivity

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7 years ago

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Sogunle: Our Digital Branches will Improve Our Customers’ Productivity

At the official unveiling of Stanbic IBTC Bank’s digital branch at the Maryland Mall, Lagos, Deputy Managing Director, Stanbic IBTC Bank, Dr. Demola Sogunle, spoke on Stanbic IBTC Bank’s digital banking revolution and the bank’s growth strategy, among other issues. Excerpts:

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Can you tell us about the new digital branch that was unveiled by Stanbic IBTC?

This is our very first fully digital branch and for us at Stanbic IBTC, this is the beginning of a new phase with regards to customer interface, the reach of our channels and access to products and services. For us in the banking industry, we believe that digital is here to stay as the future of banking, self-service environment.

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What prompted the bank to embark on this initiative?

With over 80 million Nigerians are on the internet, we believe that we should be able to take value to them online whilst providing same to other Nigerians at our traditional channels. Our overarching objective is to empower the customer even further by providing him self-service options in the comfort of a branch, this means he is able to do all of his transactions with little human interaction.

What distinguishes this digital branch from any other e-branch?

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It is a fully digital branch. It is an entirely paperless, self-service environment, which speaks completely, to the aspirations of the customer with a millennial mindset. So whatever you want to do, you can come into the branch, go to any of the points and you are able to pay, collect cash or make enquiries. Everything is available for you; there is very little interface with human beings. When it comes to access to internet products and services, people with millennial mindsets are very conversant with everything that has to do with self-service and internet access. We believe that we are helping the customer improve productivity through these digital branches.

 

No doubt the Stanbic IBTC digital branch strategy is one important way to reach the unbanked population. What other plans are in place to attract the unbanked population?

Yes it is, even though there are still over 90 million unbanked in the country, we know we have more Nigerians with SIM cards and mobile phones, which makes it easier and cheaper to reach them. What we are trying to do with mobile and internet banking is to make banking faster, more convenient and a lot easier for our clients in such a way that their banking experience is seamless. Our newly upgraded mobile app represents yet another avenue through which the unbanked can be reached. Using technology provides us with the opportunity to develop competitive products and services that will help bring the unbanked into the banking system. It is not cost effective to try to open branches in every part of the country. But the moment we deploy technology via internet and mobile banking, it becomes easier for customers, even those in places where we do not have a physical presence, to access financial products and services. It is very easy for us to do and we would continue to push the technology envelope to reach the unbanked population.

Economic challenges have negatively impacted the profitability of the financial services industry. The industry’s NPL portfolio has risen over the past three years while deposits are dropping. How has technology helped banks, Stanbic IBTC Bank specifically, to cope in this period?

Any serious business continues with a future market will have to take digitisation quite seriously. At Stanbic IBTC, we have long embraced digitalization to strengthen our operations and processes, make them more accessible, efficient and cost effective. Today’s customers demand faster services without compromising quality. With technology, the turnaround time for quality service delivery is constantly getting reduced and we are also able to bring down costs, which is very important if we must boost profitability. So, one of our coping mechanism is to fully embrace technology, which has helped us provide unmatched innovative solutions, like this digital branch, the Stanbic IBTC mobile app, our internet banking, among others. We also ensure we have a highly experienced and motivated workforce. As a result, we regularly exceed clients’ expectations. This has helped the business. If you check our nine months financial result to September 2016, we did well, in spite of the economic challenges.

In any case, there are and always will be challenges but those challenges present opportunities as well; The important thing is that as a bank we are always ready and prepared to weather the storm and come out in a stronger position. We are here to deliver services to our customers for the long haul and we are ready to go through all these challenges to fulfill our obligations and responsibilities to all stakeholders: customers, shareholders, staff members and the communities within which we operate.

Stanbic IBTC has a large customer base of multinationals, and currently there are foreign currency issues. How has the bank been coping with this?

Well we continue to try our best to satisfy our customers’ demand as much as possible to ensure their businesses do not suffer. We continue to explore genuine avenues to source for our forex. We tap into these avenues to provide forex for our clients whenever they need it. For instance, from our custody business, through Stanbic IBTC Nominee, we get forex inflows. Given the fact that we have the biggest custody business when it comes to custody business for foreign investors, we tend to see forex inflows. Our global market is also very strong in terms of trading forex and we have got our parent company, Standard Bank. We have had to combine these sources to ensure that we are able to continue to provide something that is very scarce but very important to many of our customers. We have got commitments and we are trying our best to continue to fulfill these commitments to our customers given the forex liquidity challenges.

You mobile app has been newly upgraded. Can you tell us a bit about it and the safety nets attached to this app?

It is a product  co-created with the customer; our customers and other stakeholders contributed significantly in designing it, this way, we have ensured that the app fits the precise need of our customers and as every app, we will keep updating. A lot of thoughts also went into making this app well encrypted and safe to use.  We have no doubt it is a fantastic product that we have put out there. Everyone who has used the app has commended it. The functionality of the app is impressive. You can do both banking and investment transactions on it.

Going forward, what should we expect from Stanbic IBTC?

  1. Mobile and indeed e- banking is the future of banking; Stanbic IBTC is keen to be at the cutting edge of the customer service and technology is a major way to achieve this. We would therefore continue to innovate and improve our services and ensure this is made available to our customers where ever they are.

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Sahara weekly online is published by First Sahara weekly international. contact saharaweekly@yahoo.com

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WEMA BANK ANNOUNCES CALL FOR ENTRIES FOR ITS YOUTH-FOCUSED HACKATHON, HACKAHOLICS 5.0*

Published

7 hours ago

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April 20, 2024

By

*WEMA BANK ANNOUNCES CALL FOR ENTRIES FOR ITS YOUTH-FOCUSED HACKATHON, HACKAHOLICS 5.0*

 

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Wema Bank, Nigeria’s foremost innovative bank and pioneer of Africa’s first fully digital bank, ALAT, has announced the Call for Entries in the 5th edition of its flagship youth and startup-focused tech competition, Hackaholics. This announcement was made at the Press Conference held at Wema Bank’s Head Office on Thursday, April 18th, 2024, declaring the registration portal for Hackaholics 5.0 officially opened.
Hackaholics is an annual tech and innovation competition birthed by Wema Bank in 2019 to provide a platform for young Nigerians with tech-driven ideas to bring their game-changing ideas to life, scale their ventures or startups and access a wider market for these tech-enabled solutions. Over the past 4 editions, Hackaholics has transformed thousands of Nigerian lives and businesses, helping Youth with interests spread across different areas to build their own Startups, create sustainable sources of income and gain a competitive edge on the global tech and innovation scene. Through Hackaholics, Wema Bank has powered the launch and expansion of a plethora of Startups through Hackaholics, disbursing over N150,000,000 in cash prizes in just 4 editions.

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With the launch of Hackaholics 5.0, Wema Bank is reportedly pulling all the stops to make this edition the grandest ever. Themed “Meta-Idea: DigiTech Solutions for Africa’s Prosperity”, Hackaholics 5.0 will be executed over a six-month period, touring 10 Universities across the country and challenging the Youth to pitch unique, innovative and practical Digi-Tech solutions to positively impact the acceleration of progress, development and prosperity not just in Nigeria but across the African continent.
Encouraging Nigerian Youth to leverage Hackaholics as a launchpad to their success in the digital world, Wema Bank’s Chief Transformation Officer, Babatunde Mumuni, highlighted the bank’s vision for Hackaholics. According to him, “With the birth of ALAT, a few things became clear, one of which is that while we have adopted innovation and digital excellence as our path to greatness, we need talented bright minds to drive this innovation, and this is one of the reasons we launched Hackaholics. With Hackaholics, we are not only empowering these youth to scale but also funding STEM education towards national development. Also, we are strengthening our nation’s capabilities and providing a platform for creative and innovative youth to thrive. We are in search of people who are curious, who are innovative enough to question the status quo, refine the norm and challenge themselves to make things better. If this is you, then Hackaholics 5.0 is the perfect platform to help you thrive”.
Highlighting the career opportunities available in Hackaholics 5.0, Ololade Ogungbenro, the Divisional Head of Brands, People and Culture, said, “Nigeria possesses a vibrant population of young people who are digitally skilled and willing to leverage innovation and technology as a tool to build digital products that are usable, scalable, and sustainable. All they need is an opportunity, a platform, and the right nurturing environment for their talents to thrive. That is one value we hope to harness with Hackaholics 5.0. The pitch sessions across the different universities present a unique opportunity for us to double our impact to not only empower these youth to own their own Startups from as early as their undergraduate years, but further provide them with access to first-rate employment opportunities. Through the career fairs we will host, participants and attendees can interact with us, learn about the bank’s culture, values, and job opportunities, and gain insight into the banking industry and learn about various technology-related roles available in the Bank. They’ll also enjoy Speed mentoring and Networking opportunities, Interview Preparation and a chance to hone their soft skills. So, if you are a young person who is keen on building a thriving career in Tech, then attending, and actively participating in the Hackaholics Career Fair should be a top priority for you”.
Wema Bank’s Head of Innovation, Solomon Ayodele, concluded saying, “This year, you’re going to experience the Coachella of the tech industry at our Hackaholics 5.0 grand finale tech festival, and the journey begins today. We have a cash prize of over N70,000,000 for our winners this year and we are not limiting you to any specific verticals. Any verticals you can think of will be accepted. Our focus for Hackaholics 5.0 is the brilliance of your mind so we leave it to you to discover a problem area that matters and develop an innovative solution that will drive positive impact. Our goal is to birth solutions that address diverse aspects of real-world challenges, and you have the opportunity to be a part of this transformative journey. To submit your entry please visit https://hackaholics.wemabank.com/register”.
Wema Bank has transformed thousands of lives across Nigeria, facilitating the successful creation of hundreds of startups across the country through Hackaholics. With the bank’s impact constantly proliferating especially in the digital space, it is no wonder that Wema Bank is regarded as Nigeria’s foremost innovative bank.

Interested participants are encouraged to submit their registrations for Hackaholics 5.0 at https://hackaholics.wemabank.com/register.

WEMA BANK ANNOUNCES CALL FOR ENTRIES FOR ITS YOUTH-FOCUSED HACKATHON, HACKAHOLICS 5.0
Wema Bank, Nigeria’s foremost innovative bank and pioneer of Africa’s first fully digital bank, ALAT, has announced the Call for Entries in the 5th edition of its flagship youth and startup-focused tech competition, Hackaholics. This announcement was made at the Press Conference held at Wema Bank’s Head Office on Thursday, April 18th, 2024, declaring the registration portal for Hackaholics 5.0 officially opened.
Hackaholics is an annual tech and innovation competition birthed by Wema Bank in 2019 to provide a platform for young Nigerians with tech-driven ideas to bring their game-changing ideas to life, scale their ventures or startups and access a wider market for these tech-enabled solutions. Over the past 4 editions, Hackaholics has transformed thousands of Nigerian lives and businesses, helping Youth with interests spread across different areas to build their own Startups, create sustainable sources of income and gain a competitive edge on the global tech and innovation scene. Through Hackaholics, Wema Bank has powered the launch and expansion of a plethora of Startups through Hackaholics, disbursing over N150,000,000 in cash prizes in just 4 editions.
With the launch of Hackaholics 5.0, Wema Bank is reportedly pulling all the stops to make this edition the grandest ever. Themed “Meta-Idea: DigiTech Solutions for Africa’s Prosperity”, Hackaholics 5.0 will be executed over a six-month period, touring 10 Universities across the country and challenging the Youth to pitch unique, innovative and practical Digi-Tech solutions to positively impact the acceleration of progress, development and prosperity not just in Nigeria but across the African continent.
Encouraging Nigerian Youth to leverage Hackaholics as a launchpad to their success in the digital world, Wema Bank’s Chief Transformation Officer, Babatunde Mumuni, highlighted the bank’s vision for Hackaholics. According to him, “With the birth of ALAT, a few things became clear, one of which is that while we have adopted innovation and digital excellence as our path to greatness, we need talented bright minds to drive this innovation, and this is one of the reasons we launched Hackaholics. With Hackaholics, we are not only empowering these youth to scale but also funding STEM education towards national development. Also, we are strengthening our nation’s capabilities and providing a platform for creative and innovative youth to thrive. We are in search of people who are curious, who are innovative enough to question the status quo, refine the norm and challenge themselves to make things better. If this is you, then Hackaholics 5.0 is the perfect platform to help you thrive”.
Highlighting the career opportunities available in Hackaholics 5.0, Ololade Ogungbenro, the Divisional Head of Brands, People and Culture, said, “Nigeria possesses a vibrant population of young people who are digitally skilled and willing to leverage innovation and technology as a tool to build digital products that are usable, scalable, and sustainable. All they need is an opportunity, a platform, and the right nurturing environment for their talents to thrive. That is one value we hope to harness with Hackaholics 5.0. The pitch sessions across the different universities present a unique opportunity for us to double our impact to not only empower these youth to own their own Startups from as early as their undergraduate years, but further provide them with access to first-rate employment opportunities. Through the career fairs we will host, participants and attendees can interact with us, learn about the bank’s culture, values, and job opportunities, and gain insight into the banking industry and learn about various technology-related roles available in the Bank. They’ll also enjoy Speed mentoring and Networking opportunities, Interview Preparation and a chance to hone their soft skills. So, if you are a young person who is keen on building a thriving career in Tech, then attending, and actively participating in the Hackaholics Career Fair should be a top priority for you”.
Wema Bank’s Head of Innovation, Solomon Ayodele, concluded saying, “This year, you’re going to experience the Coachella of the tech industry at our Hackaholics 5.0 grand finale tech festival, and the journey begins today. We have a cash prize of over N70,000,000 for our winners this year and we are not limiting you to any specific verticals. Any verticals you can think of will be accepted. Our focus for Hackaholics 5.0 is the brilliance of your mind so we leave it to you to discover a problem area that matters and develop an innovative solution that will drive positive impact. Our goal is to birth solutions that address diverse aspects of real-world challenges, and you have the opportunity to be a part of this transformative journey. To submit your entry please visit https://hackaholics.wemabank.com/register”.
Wema Bank has transformed thousands of lives across Nigeria, facilitating the successful creation of hundreds of startups across the country through Hackaholics. With the bank’s impact constantly proliferating especially in the digital space, it is no wonder that Wema Bank is regarded as Nigeria’s foremost innovative bank.

Interested participants are encouraged to submit their registrations for Hackaholics 5.0 at https://hackaholics.wemabank.com/register.

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Access Holdings’ Shareholders Unanimously Back Capital Raising Plan, Hail Aig-Imoukhuede’s Return as Chairman

Published

9 hours ago

on

April 20, 2024

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Access Holdings' Shareholders Unanimously Back Capital Raising Plan, Hail Aig-Imoukhuede's Return as Chairman

Access Holdings’ Shareholders Unanimously Back Capital Raising Plan, Hail Aig-Imoukhuede’s Return as Chairman
…Re-elect Olusegun Ogbonnewo, Ojinika Olaghere as a Non-Executive Directors

The shareholders of Access Holdings Plc (“Access Holdings” or “the Group”) at the 2nd Annual General Meeting (AGM) held on Friday, April 19, 2024, unanimously backed the Group’s plan to establish a capital raising programme of up to US$1.5 billion as well as the subset initiative to raise up to N365 billion, specifically, through a Rights Issue of ordinary shares to its shareholders.
The proceeds of the Rights Issue would be used to support on-going working capital needs, including organic growth funding for its banking and other non-banking subsidiaries.
The shareholders also ratified the appointments of Aigboje Aig-Imoukhuede, Olusegun Ogbonnewo, and Ojinika Olaghere as Non-Executive Directors.
The appointment of Aig-Imoukhuede as the Chairman of Access Holdings was praised by the shareholders, who pointed to his rich history of success with the institution, having transformed it into Nigeria’s biggest lender by market value alongside Herbert Wigwe.
Aigboje’s leadership was instrumental in driving the institution’s growth during the 2004 recapitalisation of the banking industry led by the Central Bank of Nigeria (CBN) under the leadership of its former Governor, Prof. Charles Soludo.
“We are thrilled with Aigboje Aig-Imoukhuede’s return to the role of Chairman. His proven track record, experience, and strategic insights position him as the ideal leader to steer Access Holdings towards meeting its lofty targets. During his tenure as CEO, particularly during the recapitalisation directive by the CBN, he steered Access Bank to raise an impressive $2 billion in capital, and this demonstrates his capacity to, once again, lead Access Holdings towards successfully achieving the objectives of our planned Capital Raise and Rights Issue targets,” said Chief Sunny Nwosu, Chairman Emeritus of the Independent Shareholders Association of Nigeria (ISAN).
Access Holdings' Shareholders Unanimously Back Capital Raising Plan, Hail Aig-Imoukhuede's Return as Chairman
In line with the Group’s strong financial performance, the payment of a final dividend of N1.80 kobo per every N0.50 Kobo ordinary share for the 2023 financial year was approved, marking a 28 per cent improvement from the corresponding period in 2022.
The Group’s full-year results for the period ending December 31, 2023, showcased an impressive 335 per cent increase in pre-tax profit to N729 billion from N167.68 billion in 2022. The Group also experienced an 87 per cent surge in gross earnings to N2.59 trillion from N1.39 trillion in 2022 and reported a remarkable 306 per cent growth in profit after tax to N619.32 billion, from N152.20 billion in 2022.
Commencing in the second half of 2024, Access Holdings’ global expansion strategy will enter the consolidation and efficiency phase, aligning with its five-year plan to accelerate the attainment of its 2027 strategic objectives. The Group remains focused on driving sustainable growth, and delivering value to its shareholders even as it continues to build a globally connected community and ecosystem, inspired by Africa, for the world.

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Dangote crashes Diesel price to N1,000 per litre

Published

4 days ago

on

April 16, 2024

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Dangote reacts to EFCC’s visit to its Headquarters

Dangote crashes Diesel price to N1,000 per litre

 

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In an unprecedented move, Dangote Petroleum Refinery has announced a further reduction of the price of diesel from 1200 to 1,000 naira per litre.

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While rolling out the products, the refinery supplied at a substantially reduced price of N1,200 per litre three weeks ago, representing over 30 per cent reduction from the previous market price of about N1,600 per litre.

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This significant reduction in the price of diesel, at Dangote Petroleum Refinery, is expected to positively affect all the spheres of the economy and ultimately reduce the high inflation rate in the country.

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