Business
UBA Promises to Put Customers’ Needs First as it Holds 2019 Forum in Lagos
UBA Promises to Put Customers’ Needs First as it Holds 2019 Forum in Lagos
The pan African Financial Services Institution, United Bank for Africa(UBA) has again reiterated its commitment to surpass the expectations of its customers through the provision of products and services that meet their needs. The Bank made this promise at a special Customer Forum to mark the 2019 edition of the Customer’s Service Week.
UBA Customer Service 1: l-r: Group Head, Online Banking, United Bank for Africa(UBA) Plc, Mr. Austin Abolusoro; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; Customer, High Chief Goddy Ulasi; Technical Adviser, Consumer & Retail Banking, Mr Babatunde Ajayi; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; Group Executive, Customer Fulfilment Centre, UBA Plc, and Group Head, Marketing, Mrs Dupe Olusola, at the special UBA Customer Forum held to commemorate The CUSTOMER Service Week in Lagos on Wednesday
The forum which was held at the bank’s Head Office, in Lagos, was very interactive and presented an opportunity for the management, staff and customers to share ideas on how to improve customer-satisfaction, in line with the bank’s Customer First Philosophy.
UBA’s Group Executive, Customer Fulfilment Centre, Mr Anant Rao, who welcomed customers to the forum, explained that the bank has deliberately re-focused and re-engineered its activities to put the customers first, adding that it has been leveraging on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.
He said, “The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”
UBA Customer Service 2: l-r: UBA Customers, Mr Adegbola Abiodun and Mrs Adebanke Adegbola; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; UBA Customer, Mrs Adepele Amure; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; UBA Customer, High Chief Goddy Ulasi; Group Head, Marketing, Mrs Dupe Olusola; Regional Head, Lagos Bank, Ms Emem Usoro; at the special UBA Customer Forum held to commemorate 2019 Customer Service Week in Lagos on Wednesday
Also speaking, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.
She said, “At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time.”
Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.
UBA Customer Service 4 : l-r: Group Head, Online Banking, United Bank for Africa(UBA) Plc, Mr. Austin Abolusoro; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; Technical Adviser, Consumer & Retail Banking, Mr Babatunde Ajayi; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; Customer, High Chief Goddy Ulasi; Group Executive, Customer Fulfilment Centre, UBA Plc, Mr Anant Rao; Group Head, Marketing, Mrs Dupe Olusola; Customer, Mr Adegbola Abiodun; and Group Head, Transaction & Electronic Banking, UBA Plc, Aneke Sampson, during the UBA Customer Forum held to commemorate 2019 Customer Service Week in Lagos on Wednesday
A customer of the bank, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.
In response, the Group Head, Transaction and Electronic Banking, Mr. Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.
Earlier, UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.
“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.
The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.
The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine
THE GREAT WALL OF LIQUIDITY: Inside Nigeria’s N4.65 Trillion Banking Paradox
By Blaise Udunze | Investigative Desk
ABUJA — On the surface, the numbers scream triumph. The vaults are overflowing. Following a grueling recapitalization marathon initiated in March 2024, Nigeria’s banking sector has emerged with a staggering N4.65 trillion in fresh capital.
The Central Bank of Nigeria (CBN) is taking a victory lap. Balance sheets are bolstered, capital adequacy ratios are soaring, and foreign investors are once again eyeing Nigerian tickers with interest. But beneath the polished marble floors of the nation’s financial towers, a more haunting question is being whispered: Has the banking sector become a fortress that keeps the real economy out?
The $1 Trillion Mirage
The logic of Governor Olayemi Cardoso’s reform is textbook: stronger banks equal a stronger economy. Yet, Nigeria remains a land of “financialization without productivity.” While the banking sector is sophisticated and profitable, the industrial heart of the nation is flatlining.
The data reveals a stark, structural disconnect:
Private Sector Credit: Stands at a measly 17% of GDP, trailing far behind the sub-Saharan average.
The SME Desert: Small and Medium Enterprises (SMEs) provide 80% of jobs and 50% of GDP, yet they receive barely 1% of total bank lending.
The “Safe” Trap: Instead of funding factories or agro-processing, banks are retreating into the “safety” of government securities and treasury instruments—profiting from the state’s debt while the entrepreneur starves.
Locked Out: The SME Struggle
For the average Nigerian manufacturer, the N4.65 trillion might as well be on the moon. Banks cite “perceived risk” and “lack of collateral” as reasons to keep the vault doors shut.
”Stability alone is not a meal,” says one industry analyst. “The real test isn’t a strong balance sheet; it’s whether that balance sheet allows a young entrepreneur in Kano or a farmer in Benue to scale. Right now, the capital is circulating inside the system, but it isn’t leaking out to the streets.”
The Stability vs. Growth Tightrope
There is a growing fear among economic watchers that the CBN’s obsession with “stability” and “risk-based supervision” is inadvertently strangling growth. By tightening the screws to prevent another banking collapse, regulators may be rewarding risk aversion.
When banks are forced to be “too safe,” they stop being engines of development and start behaving like high-end pawn shops.
The Structural Imbalance at a Glance:
| Sector | Contribution to GDP | Share of Bank Credit |
| :— | :— | :— |
| SMEs | ~50% | < 1% |
| Agriculture | ~25% | Marginal |
| Government/Trade | Minimal | Dominant |
A Defining Moment or a Missed Opportunity?
The N4.65 trillion is a starting gun, not a finish line. To prevent this capital from becoming stagnant, experts argue for a radical shift in the “rules of the game”:
Differentiated Capital Requirements: Rewarding banks that lend to high-impact sectors like manufacturing.
Credit Guarantees: De-risking SME loans to make them as attractive as government bonds.
The “Consumer” Metric: Measuring banking success not by profit margins, but by customer outcomes and job creation.
The Verdict
Nigeria’s banking sector has never been stronger, but the Nigerian economy has rarely felt more fragile. If the N4.65 trillion remains locked behind a wall of risk aversion and short-term profit-seeking, the recapitalization will be remembered as a brilliant financial exercise—and a catastrophic economic failure.
The vault is full. Now, who has the key?
Precision and Heritage: How Fifi Stitches Is Rewriting African Fashion Narratives
A Nigerian-born designer is gradually carving out a cross-continental footprint in contemporary fashion, blending African textile heritage with British technical discipline.
Esther Fiyinfoluwa Adeosun, Founder and Creative Director of Fifi Stitches, is gaining recognition for structured womenswear and bridal couture that reinterprets traditional fabrics through architectural tailoring and precision construction.
Born in Ibadan, Oyo State, Adeosun’s fashion journey began at home, seated beside her mother’s sewing machine. What started as childhood curiosity, sometimes jamming the machine just to understand its mechanics—evolved into a disciplined design practice now operating between Nigeria and the United Kingdom.
During an interview with journalists the fifi Stitches once mentioned “I was fascinated by how flat fabric could transform into something structured and meaningful”.
In her Story , early designs made for her family, though imperfectly finished, were worn with pride—an encouragement that laid the foundation for her professional confidence.
Today, Fifi Stitches is recognised for sculpted bodices, controlled tailoring, corsetry construction, and the contemporary reinterpretation of Ankara, Aso Oke, and Adire textiles.
The brand challenges the long-held perception that African fabrics belong solely in ceremonial contexts, instead positioning them within global luxury and modern design spaces.
Adeosun’s training reflects this dual perspective. She studied Fashion Design and Entrepreneurship at the Institute for Entrepreneurship and Development Studies, Obafemi Awolowo University, and earned a Diploma in Fashion Design through Alison Online.
In the UK, she undertook industry-focused technical training with Fashion-Enter Ltd and gained fashion business exposure through Fashion Capital UK.
Her technical expertise spans pattern drafting, draping, garment technology, structured tailoring, corsetry, and bespoke fittings—skills she describes as central to credibility in fashion. “Precision builds trust,” she says. “A designer must understand construction as deeply as creativity.”
Fifi Stitches has showcased collections at the Suffolk Fashion Show, Liverpool Fashion Show – FB Fashion Ball, Red Carpet Fashion Event in London, and through editorial features in London Runway Magazine.
The brand has also received coverage in The Guardian Nigeria and Vanguard Allure, expanding its visibility across markets.
Beyond couture, Adeosun integrates community impact into her practice.
She has facilitated garment construction workshops, draping sessions, and introductory training programmes for women and emerging creatives, promoting fashion as both artistic expression and vocational empowerment.
Fifi Stcithes Boss operates between Nigeria and the UK, in order to continue to shape her brand identity.
According to her “Nigeria provides cultural richness and expressive textile traditions, while the UK offers structured production systems, sustainability conversations, and institutional frameworks”.
Looking ahead, Adeosun said she plan to establish a fully structured fashion house spanning Africa and the UK, develop scalable production partnerships, launch capsule collections, and expand independent editorial visibility.
Her broader ambition is clear: to position African textile craftsmanship within global contemporary design conversations—through structure, discipline, and technical excellence.
GTCO Launches “Take on Squad” Hackathon 3.0, Opens Call for Applications
Guaranty Trust Holding Company Plc (“GTCO” or the “Group”) has announced the launch of “Take on Squad” Hackathon 3.0, reaffirming its commitment to fostering innovation, empowering talent, and supporting the development of technology-driven solutions that address real-world challenges across Africa.
Now in its third edition, the Hackathon brings together developers, designers and entrepreneurs across Nigeria in a collaborative environment to build practical solutions across key sectors including financial services, healthcare, commerce and digital inclusion. Under the theme “Smart Systems: The Intelligent Economy,” participants are challenged to design and build intelligent, data-driven solutions that transform how communities engage with money.
Applications are now open, and interested teams can find full guidelines and registration details on the official portal at https://squadco.com/hackathon.
Speaking on the initiative, Eduophon Japhet, Managing Director of HabariPay, stated: “Today’s dynamic, digitally driven world demands continuous innovation, which is shaping how economies grow, how businesses scale, and how societies evolve. Through “Take on Squad” Hackathon, we are deliberately investing in the ideas and talent that will define the future. Our objective is not simply to encourage innovation, but to enable its translation into scalable solutions that deliver real and measurable impact. This reflects GTCO’s role as a financial services platform that connects capital, capability, and creativity to drive sustainable progress.”
The social coding event remains a cornerstone of HabariPay’s mission to foster creativity and problem-solving among emerging tech talents. Competing teams will leverage Squad’s advanced APIs to create scalable digital tools that address everyday challenges faced by businesses and individuals.
Through initiatives such as this, GTCO continues to position itself at the intersection of finance, technology and enterprise, actively shaping the future of digital transformation in Africa.
About HabariPay
HabariPay Ltd is the fintech subsidiary of Guaranty Trust Holding Company Plc (GTCO), one of the largest financial services institutions in Africa with direct and indirect investments in a network of operating entities located in 10 countries across Africa and the United Kingdom.
Licensed by the Central Bank of Nigeria (CBN), our goal is to support SMEs, micro merchants, large corporations and other fintechs (Tech Stars) with the tools they need to thrive in an evolving digital economy and expand beyond their current market reach. HabariPay’s solutions include Squad, a full-scale digital payments toolkit to make in-person and online payments simpler, HabariPay Storefront, an e-commerce website to facilitate online purchases, Value-Added Services to help merchants access cost-effective and flexible airtime and data bundles to run their businesses, as well as a switching infrastructure that enables tech-focused businesses to optimise cost and make transactions more efficient.
HabariPay’s contributions to Accelerating Digital Acceptance in Africa have not gone unnoticed–it received Mastercard’s Innovative Mobile Payment Solution Award at TIA 2022 for its innovative payment solution, SquadPOS.
About Squad
Squad is a complete digital payments solution that is reliable, secure, and affordable, making receiving in-person and online payments simpler and convenient.
Thousands of merchants currently leverage Squad’s payment solutions for their daily business operations. Squad’s current products and service offerings include SquadPOS, Squad Payment Links, Squad Virtual Accounts, USSD, and E-Commerce Storefront.
Find out more at www.squadco.com.
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