UBA Promises to Put Customers’ Needs First as it Holds 2019 Forum in Lagos
The pan African Financial Services Institution, United Bank for Africa(UBA) has again reiterated its commitment to surpass the expectations of its customers through the provision of products and services that meet their needs. The Bank made this promise at a special Customer Forum to mark the 2019 edition of the Customer’s Service Week.
UBA Customer Service 1: l-r: Group Head, Online Banking, United Bank for Africa(UBA) Plc, Mr. Austin Abolusoro; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; Customer, High Chief Goddy Ulasi; Technical Adviser, Consumer & Retail Banking, Mr Babatunde Ajayi; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; Group Executive, Customer Fulfilment Centre, UBA Plc, and Group Head, Marketing, Mrs Dupe Olusola, at the special UBA Customer Forum held to commemorate The CUSTOMER Service Week in Lagos on Wednesday
The forum which was held at the bank’s Head Office, in Lagos, was very interactive and presented an opportunity for the management, staff and customers to share ideas on how to improve customer-satisfaction, in line with the bank’s Customer First Philosophy.
UBA’s Group Executive, Customer Fulfilment Centre, Mr Anant Rao, who welcomed customers to the forum, explained that the bank has deliberately re-focused and re-engineered its activities to put the customers first, adding that it has been leveraging on a three-prong lever of People, Process and Technology, in a bid to ensure maximum satisfaction to the customers, without whom the bank will not exist.
He said, “The singular mission of our consistent and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being our employers has been ingrained into the psyche of each and every staff.”
UBA Customer Service 2: l-r: UBA Customers, Mr Adegbola Abiodun and Mrs Adebanke Adegbola; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; UBA Customer, Mrs Adepele Amure; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; UBA Customer, High Chief Goddy Ulasi; Group Head, Marketing, Mrs Dupe Olusola; Regional Head, Lagos Bank, Ms Emem Usoro; at the special UBA Customer Forum held to commemorate 2019 Customer Service Week in Lagos on Wednesday
Also speaking, the Group Head, Marketing, Mrs Dupe Olusola, said the bank has tailored a lot of products to assist customers to thrive in their various fields, adding that there was a lot of focus on small and medium scale enterprises which are growth drivers of any growing economy.
She said, “At UBA, we are constantly thinking about you, creating personalized products you need to achieve your goals. Right from the kids, children, young adults, students to the mass retail market; SMEs; creative industry; agricultural; UBA has something for everyone, and we are here at your service all the time.”
Some of the customers who were at the event, commended the bank for the services it rendered to them, and also pointed out areas of improvement and expectation, adding that this will lead to beneficial interests to both parties.
UBA Customer Service 4 : l-r: Group Head, Online Banking, United Bank for Africa(UBA) Plc, Mr. Austin Abolusoro; Regional Head, Lagos Bank, UBA Plc, Mrs Pamela Shodipo; Technical Adviser, Consumer & Retail Banking, Mr Babatunde Ajayi; Group Executive, Transformation and Resources, UBA Plc, Mr Chiugo Ndubuisi; Customer, High Chief Goddy Ulasi; Group Executive, Customer Fulfilment Centre, UBA Plc, Mr Anant Rao; Group Head, Marketing, Mrs Dupe Olusola; Customer, Mr Adegbola Abiodun; and Group Head, Transaction & Electronic Banking, UBA Plc, Aneke Sampson, during the UBA Customer Forum held to commemorate 2019 Customer Service Week in Lagos on Wednesday
A customer of the bank, High Chief Goddy Ulasi, who has banked with UBA for over 15 years, commended the bank for helping him and his business grow over the years and called on the bank to make rates more competitive to ensure that customers and businesses also benefit even more from the bank.
In response, the Group Head, Transaction and Electronic Banking, Mr. Sampson Aneke, said the customers remain the key focus of the bank, adding that the bank is in discussions with the key agents to ensure ease of transactions.
Earlier, UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who wrote a statement on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.
“Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”, Uzoka said.
The theme for this year’s celebrations, “Magic Happens Here”, embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.
The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine
LX Group CEO BIGLX Takes Cryptocurrency To The Next Level
….Why You Should Invest
The LXGROUP CEO by name GODWIN GREGORY IBEGBU popularly known as BIGLX has proven that he is on a mission to take cryptocurrency to the next level. He said dreams do come true and I am a living testimony to that.
The Fastest growing cryptocurrency brand had driven a strong force in the crypto space within its reign of one year and eight months after several years of working under his former bosses. He gave cryptocurrency a chance and it has given him his financial freedom. Success doesn’t just come in a day but by work In progress. The newly cryptocurrency brand has recorded over 800-1000 users during this period of time making them run a total transaction of 1.1Billion naira in just a year and 8 months.
The lxgroup was officially rebranded from its former name LordBtc Exchange which started with $5-$100 customers repeatedly for 5 months not quite long started getting more users who wanted to give a try and after their first transaction with the brand they got stocked to the brand and introduced the lxgroup to their own fellow friends and now they have been a wave in the crypto space with notable users in the space of a year and eight months.
He added, “I have learnt to be patient and cut off from people who want to compete”.
“According to the records, LX and his team have transacted and processed out a total of $670K during this time frame making them efficient and reliable for its users. I will say this again for the records over a year plus with an additional 8 months ago, no adverts nothing just myself and the team have witnessed lxgroup been used by many, trusted by thousands, and has successfully processed a total payment of 1.1Billion Naira in transactions across its banks to customers. Further more he said I LX love you all, for supporting me and the brand for years now isn’t easy with the trust, the refers and the trades are noticed, we have also worked hard over the years making sure we improve in serving you better without compromising your trust and we are pleased to say greater things awaits lxgroup. Also I urge you all to keep trading with us as we will Never disappoint you all.”
FIRS Launches USSD Code *829# for taxpayers’ satisfaction
In a bid to enhance ease of doing business, the Federal Inland Revenue Service (FIRS), on Wednesday, launched an Unstructured Supplementary Service Data (USSD) Code *829# specifically targetted at improving taxpayers’ satisfaction.
FIRS chairman, Zacch Adedeji, launched the code at the Revenue House in Abuja as part of activities making this year’s Customer Service Week which has the theme Above and Beyond.
The initiative makes Nigeria the sixth African country to deploy USSD code for simplifying tax payment processes. .
A statement by Dare Adekanmbi, Special Adviser on Media to the FIRS chairman said taxpayers on any mobile telecommunication network in the country can now get across to FIRS real-time on issues relating to retrieval of Taxpayers Identification Number (TIN), verification of Tax Clearance Certificate (TCC), information on tax types and rates, locate the nearest FIRS office, and as well as get answers to general tax-related inquiries.
Speaking at the ceremony, Adedeji said the instant messaging protocol demonstrated further commitment of the agency to simplifying tax administration and ensuring that “every taxpayer—whether in bustling cities or remote areas—can engage with FIRS seamlessly.”
He called on taxpayers to enjoy the benefits that the USSD code offers and utilise the code for all their enquiries.
“With the *829# USSD code, taxpayers now have the power to: retrieve their Taxpayer Identification Number (TIN), verify their Tax Clearance Certificate (TCC), access information on tax types and rates, locate the nearest FIRS office, and get answers to general tax-related inquiries.
“Without the need for internet access, all of these services are now available with a simple mobile phone. This technological leap reflects our dedication to creating a tax system that is efficient, transparent, and responsive to the needs of taxpayers”, he said.
The agency also launched Customer Centricity Guide, a booklet containing policies, processes and procedures to ensure that FIRS keeps the taxpayers in their rightful position as ‘kings.’
“Equally important is the unveiling of the Customer Centricity Guide. This guide embodies our commitment to putting taxpayers at the centre of our service delivery.
“It outlines the principles and values that will drive our interactions with taxpayers by ensuring that every engagement is defined by respect, professionalism, and efficiency.
“The guide serves as a reminder to us all that the taxpayer is not just a client, but a valued partner in nation-building. Through the combination of the *829# USSD code and the Customer Centricity Guide, we are reinforcing a culture of service excellence and making tax compliance not just a duty but an experience that fosters trust and voluntary participation.
“As we celebrate this achievement, I encourage everyone to make full use of the *829# service and embrace the Customer Centricity Guide. Your feedback will be crucial as we continue to enhance these services and meet the evolving needs of our taxpayers,” he said.
The national coordinator of Servicom, Nnenna Akajemeli, praised the effort of the FIRS towards taxpayers’ satisfaction, noting that the efforts are evident.
“There are many things to congratulate the FIRS on. One is the launch of the USSD code *829# and the customer centricity guide. These initiatives which are simplifying tax and ensuring that citizens and taxpayers are delighted at the quality of service you render,” she said.
FIRS Director, Taxpayers’ Service Department, Loveth Onanuga noted the agency recognized that customer-centricity means more than just satisfying customers’ basic wants, but also going “above and beyond what customers anticipate and astonishing them with great service” in line with the theme of the week.
CAPTIONS USSD 1-3
L-R, Coordinating Director, People Services Group, Anthony Okonkwo; Coordinating Director, Services Support Group, M.L Abubakar; Coordinating Director, Compliance and Enforcement Group, Matthew Gbonjubola; Coordinating Director, Medium Taxpayers’ Group, Dick Irri; Chief of Staff, Tayo Koleosho; chairman, Federal Inland Revenue Service (FIRS), Zacch Adedeji; Coordinating Director, Corporate Services Group, Mrs Bolaji Akintola; Coordinating Director, Special Duties, Tamadi Shettima; Coordinating Director, Large Tax Group, Ms Aminat Ado during the unveiling of the agency’s USSD code *829# at the FIRS headquarters in Abuja, on Wednesday.
Fidelity Bank improves ease of Revenue Collection with Tax Booths
As part of initiatives towards increasing efficiency in revenue collection in Anambra State, leading financial institution, Fidelity Bank Plc, has donated 10 units of tax booths to the Anambra State Internal Revenue Service (AIRS).
Commenting on the donation, the Regional Bank Head, Awka, Fidelity Bank Plc, Dr. Nosa Orumwense, explained that the donation is borne out of the bank’s devotion to creating solutions for its customers.
“For nearly four decades, Fidelity Bank has been dedicated to meeting the banking needs of Nigerians with customized solutions. Whether through thoughtfully designed products or exceptional services, we have established ourselves as the preferred bank for individuals looking to grow, businesses interested in prospering and economies that want to prosper.
“Today’s donation to AIRS is a first-of-its-kind initiative in Nigeria and would go a long way in smoothening the experience with tax payment and collection for individuals and the Anambra State government respectively. We are grateful for the opportunity to partner with the government on this project and commit to do more”, explained Dr. Orumwense.
Named the “Fidelity Bank AIRS Small-Tax Hubs,” these booths are customized, secure, and user-friendly self-service terminals designed for efficient banking transactions. They are equipped with both mains and solar power sources to ensure continuous operation, and they connect to the internet for real-time transaction processing.
At the commissioning ceremony, Chairman of Anambra State Internal Revenue Service, Dr. Greg Ezeilo, FCA expressed gratitude for the donation, calling the gesture “a dream come true.” An elated Dr Ezeilo praised Fidelity Bank for the groundbreaking support while promising that the hubs would be utilized effectively.
Ranked as one of the best banks in Nigeria, Fidelity Bank is a full-fledged commercial bank with over 8.3 million customers serviced across its 251 business offices in Nigeria and the United Kingdom as well as on digital banking channels.
The bank has won multiple local and international awards including the Export Finance Bank of the Year at the 2023 BusinessDay Banks and Other Financial Institutions (BAFI) Awards, the Best Payment Solution Provider Nigeria 2023 and Best SME Bank Nigeria 2022 by the Global Banking and Finance Awards; Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence 2023; and Best Domestic Private Bank in Nigeria by the Euromoney Global Private Banking Awards 2023.
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