Business
ETF: LAGOS DISBURSES N5.22BILLION TO 6,462 BENEFICIARIES
…To Train 10,000 Skilled Persons Through Employability Support Scheme
The Lagos State Government on Thursday said a total of 6,462 residents with proven business ideas have so far benefitted about N5.22billion from the Employment Trust Fund (ETF) designed to grow the economy and create jobs through provision of credit facilities with minimal interest.
Speaking at the annual Ministerial Press Briefing to mark the third anniversary of Governor Akinwunmi Ambode’s administration held at the Bagauda Kaltho Press Centre in Alausa, Commissioner for Wealth Creation and Employment, Mrs Uzamat Akinbile-Yussuf said the amount so far disbursed constituted a huge part of the total N5.98billion approved for 8,229 beneficiaries since it began disbursement in 2017.
The ETF is an initiative of the present administration in the State through which N25billion is earmarked to be disbursed over a period of four years to provide entrepreneurs, artisans, traders and others with capital to boost their businesses thereby reducing unemployment and increasing wealth among the people.
While reeling out loan disbursement activities of the fund, Akinbile-Yussuf said: “In fulfillment of the Lagos State Government’s mandate, the Fund has now disbursed N5.22billion to 6,462 beneficiaries, out of the approved loans totaling N5.98billion for 8,229 beneficiaries received.
She said in the period under review, the board of ETF approved loans totaling N627,053,826.15 for 643 beneficiaries under the batch four of the scheme, while in batches five, six, seven and eight, N924,696,671.00, N979,704,570.31, N443,859,457.60 and N1,013,485,058.69 were respectively disbursed to 5, 813 beneficiaries.
“For batch one of 2018, the Board approved loans totaling N492,798,560.90 for 1,753 beneficiaries (44 Small and Medium Enterprise (SME), 1,306 Medium Enterprise (ME) and 403 MES). The successful applicants have been contacted to meet the conditions that precede the disbursement of their loans,” she said.
Akinbile-Yussuf said as part of efforts designed to encourage startups in innovation and technology, the State Government launched innovation-driven enterprise program tagged “Lagos Innovates” where access to high quality infrastructure, learning and networks were provided, adding that the projection was to cement the place of Lagos as the leading destination for startups in Africa.
She said the government, through the Lagos State Employability Support Project, has also firmed up plans to produce 10,000 skilled persons within three years to cater for demand in key sectors such as manufacturing, healthcare, construction, entertainment, garment making and tourism and hospitality.
“In addition, the project will place at least 6,000 trained persons in jobs and upgrade the equipment and improve the curriculum at two of Lagos State Technical and Vocational Education Board (LASTVEB’s) Colleges,” she said.
On other achievements of the Ministry in the last one year, the Commissioner said government developed virtual market which is an online portal created to connect artisans and tradesmen with customers in need of goods and services in a secure environment, revealing that the Ministry had commenced partnership with different stakeholders to actualize the initiative.
She said under the tradesmen and artisans capacity building scheme, a total of 1,000 were retrained in 2017 to enhance their efficiency, competitiveness and productivity, while 40 members of Lagos State House Painter Association were trained and engaged by Kansai Plascon Nigeria, as well as 50 others were trained in partnership with Ruff n Tumble under the sustainable development programme.
Besides, she said in recognition of the opportunities in emergence of new technologies especially in addressing the needs of the society to attain sustainable growth and development, the government came up with the concept of developing an ICT hub in Yaba, saying the project would be delivered in partnership with other critical stakeholders.
Also, the Commissioner said the government would soon launch health SMEs to facilitate quality improvement in both public and private sector health facilities through provision of financial support with the support of private sector organizations with the aim of creating wealth and employment.
The State Government, the Commissioner said, also introduced graduate internship programme through the Ministry where a total of 1800 candidates were screened in 2017 out of which 910 were deployed to various private organizations with the view to creating a network contact between the off-takers and the interns.
Can We Have More Bankers Like Victoria Mulero? An epitome of ‘omoluabi’
In February of this year, I needed to open a new bank account for salary purposes, as required by the management of the new company I had just joined.
I considered First Bank, Access Bank, and Sterling Bank. After some thought, I chose Sterling Bank—not because I found them superior—but because I believed they had fewer customers, which I hoped would save me from long queues and unnecessary delays.
I visited the Sterling Bank branch at Akowonjo to open the account. Unfortunately, the staff member who attended to me didn’t inspire confidence. She appeared distracted—smiling at her phone, clearly engrossed in a private chat—far from the level of professionalism one would expect in a bank setting. I had a feeling this would lead to problems down the line.
When my first salary was paid into the account, my suspicion was confirmed. Sterling Bank restricted access to my funds—I couldn’t transfer money or make withdrawals at the counter. I visited their Fatai Atere branch at Ladipo, Mushin to complain, where I was informed that the account opened for me was a “Kaikai” account—a type I had never heard of. Apparently, this account type is meant for individuals who lack the required documents during account creation. But I had submitted all necessary documents, so why was such an account opened for me?
At the Fatai Atere branch, I was attended to by a remarkable banker named Victoria Mulero. She requested my NIN, which I didn’t have on me at the time. Rather than send me back home, she asked if I had a digital copy. I did, and she graciously gave me her email address so I could forward it to her. With that, she resolved the issue promptly and professionally.
However, the following month, in March, the same restriction happened again. I returned to the Fatai Atere branch, and once again, Victoria Mulero handled my complaint with efficiency and kindness, resolving it without delay.
I hoped the matter was finally settled, but when my April salary arrived, the restriction was imposed yet again. This time, I was beyond frustrated and ready to replace Sterling Bank as my salary account. Still, I visited the Fatai Atere branch one last time. Once more, Victoria Mulero resolved the issue with grace and determination.
This write-up is a tribute to Victoria Mulero of Sterling Bank, Fatai Atere branch. She is a rare gem—respectful, diligent, and genuinely customer-focused. She went above and beyond, following up with the Akowonjo branch through calls and emails until the matter was fully resolved. She handled every situation with patience and empathy, treating the job as if the bank belonged to her family.
To be honest, I’ve had unpleasant experiences with many bankers, especially female staff. Too often, they carry personal frustrations into the banking hall and take it out on customers. But Victoria is different. She exemplifies what true customer service should be.
We may not all be the same, but treating people with respect and kindness is a skill that can be learned—and Victoria clearly has. Let’s celebrate her for being a model professional and a beacon of hope in an industry that too often lacks empathy.
Without any fear of contradiction, I say boldly that Victoria Mulero is a good ambassador of Sterling Bank and her parents too deserve encomium for raising a well trained daughter and impacting an attitude of ‘ omoluabi’ in her. We need more of Victoria Mulero in our banking industry.
Seun Jacob Ogunbiyi
Known as Olùkọ́, the therapeutic writer and Lagos based journalist
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