Business
Loan App Agents Admit They Are Force To Disburse Loans To People
Loan App Agents Admit They Are Force To Disburse Loans To People
Some agents working for loan apps, which include Palmcredit, Easybuy, Xcrosscash, and Newcredit, have shared some sordid tales of how their employers allegedly made them start disbursing loans to people that never applied nor requested loans and would later begin to harass them for repayment with interest.
The mandate from their employers is to get loans disbursed to as many people as possible on a daily basis and by all means.
And that comes with a target that must be met: For some daily conversion is 20, while others have it as high as 35 and the target often becomes higher as the need arises, according to the agents.
Conversion in the loan app parlance means the number of people each agent disbursed loans to on a daily basis.
To arrive at the conversion, each agent is given 270 mobile numbers of potential borrowers every day, the first target is to achieve at least 90 connects, this means that out of those 270 phone numbers, some of which may be switched off or no longer in use, they must be able to talk to at least 90 people, from which they must get at least 20 people to disburse loans to.
Consequences of failure
According to some of the agents who spoke to Nairametrics under the condition of anonymity for the fear that the company might come after them, latching onto the high unemployment rate in the country, the operator of the apps stipulates termination of employment as the consequence of failure to meet the conversion target.
They, however, give agents the opportunity of being trained 3 times to learn more about how to cajole people into taking loans before being booted out if the targets are still not met.
“Each day, we are assigned 270 numbers to call and we are expected to connect at least 90, that is, have communication with at least 90 customers. Some of the numbers could be switched off, and there could be hang-ups due to poor network, but you have to connect 90. The worse is the conversion rate target is not static, this week you could be asked to have a conversion rate of 35-40, and the next week it could be 45. Conversion here means the number of people who took loans through you,” one of the agents told Nairametrics.
Another agent whose daily conversion target is 20 said:
“I am in the nano department that handles Palmcredit and Xcrosscash. We are expected to achieve 20 conversions daily and this sums up to 120 conversions in a week. If you missed your target in a week, you will be sent for training, if you missed another week, you will be trained again until the third time. If you miss the target a 4th time, your appointment will be terminated.
So, to meet this target, agents most times do disburse loans to people that did not apply so far they have the loan apps on their phones and had taken a loan before. This is possible because we have access to the customers’ accounts on the apps. Again, on the apps, there are some settings that require the customers to stop automatic loans, but many don’t see it, which means that their account can be credited with loans at any time even when they did not apply.”
Shady interest rates
For these loan apps, it is not just about pushing out the loans, the motivation is the high-interest rates attached which the borrowers must pay. Curiously, the loan apps are not open when it comes to the rates charged on their loans, which often led to some borrowers getting stuck in the process of repayment.
One of the agents narrated:
“Easybuy sales script trains agents to pitch a percentage as low as 8% to customers whereas a customer that applies for 100,000 and chose the repayment tenure of 6 months pays back over 70,000 as interest charges, which is 70%. We have complained about the high-interest rate as it is also affecting us in getting conversions, but it only keeps increasing by the day.
“Secondly, we have sold by cajoling customers on promos that never were in place, an example was during December last year when we were asked to pitch a New Year Promo to the customers, where they could win iPhone 11 pro max, but there was nothing like that. Maybe some people can win tomorrow anyways.”
Protest and appointment termination
Tired of the working conditions and what they described as unrealistic targets being set by their employer, some of the agents decided to stage a protest to demand better working conditions.
According to them, the management of the company handling the loan apps, Emtill Solutions Limited got wind of the plan and hurriedly issued an undertaking to be signed by all staff.
Part of the undertaken, a copy of which was sighted by Nairametrics, read:
“I will contribute to maintaining a peaceful and harmonious workplace for all employees. I will refrain from any actions or behaviors that may incite or contribute to riotous situations.
“I understand that engaging in riotous behavior is a serious violation of company policies and may result in disciplinary action up to and including termination of employment. I am prepared to accept responsibility for my actions and face the consequences should I fail to abide by this undertaken.”
Agreement form agents are made to sign
While some of the agents refused to sign the undertaking and went on to stage the protest within the premises of the company, 7 of them were handed their employment termination letter the following day. A copy of the termination letter dated August 4, 2023 reads:
“We are sorry to inform you that your appointment with EMTILL SOLUTION LIMITED as SALES AGENT is terminated with immediate effect, which is also your last working day. You are hereby required to hand over any company material, equipment, and documents in your possession to the Human Resources Department.”
When contacted, the Human Resource Manager at Emtill Mr. Olurankinse Oludotun confirmed that indeed that the agents were sacked for protesting.
According to him, they were made to sign an undertake which forbid them from staging any protest.
“The content of the undertaken does not suggest that they cannot complain about the work, but it says they cannot make a protest while at work. What we are saying is that if there is a need for them to complain, they should use the official means to complain, not protest,” he said.
Company denies allegations
While denying the claims by the agents that the working condition in the company was bad, he admitted that “there is always room for improvement.” Oludotun also described every other allegation levelled against the company as ‘untrue’.
When asked why the company encourages the disbursement of loans to people that did not request it in order to meet targets, Oludotun said:
“Well, you will agree with me that employees have a way of badmouthing the company. For an employee to say they are being mandated to push loans to people that did not request, it is very wrong.”
On the claims that the agents are being given unrealistic targets that force them to be pushed out loans by all possible means, the HR Manager said: “That is not correct.”
Between Emtill and Newedge Finance
While the apps operated by the agents are owned by Newedge Finance Limited, a loan app company fully approved by the Federal Competition and Consumer Protection Commission (FCCPC), the agents were employed by Emtill Solutions Limited, a company that prides itself as “a leading contact centre in Nigeria, that provides both inbound and outbound multichannel customer service.”
This suggests that Newedge Finance outsourced the management of its apps’ sales services to Emtill.
The agents, however, insisted that they were working for Newedge because all the customers they were dealing with were made to pay into Newedge finance accounts.
When contacted, the CEO of Newedge Finance Limited, Ms. Jessica Ugwuoke, denied any knowledge of the employees that were sacked but was evasive about the company’s relationship with Emtill.
“Emtill is a totally different company, we are Newedge Finance Limited, that is all I can say,” she told Nairametrics.
On the list of approved digital lenders just released by the FCCPC, Newedge Finance has three loan apps registered to its name. These include Palmcredit, Easybuy, and Newcredit.
Loan apps users continue to lament
Aside from the issue of harassment and defamation of borrowers by loan apps which prompted the FCCPC in collaboration with other sister government agencies to come up with the registration framework for digital lenders, many Nigerians have continued to lament different atrocities of loan apps in the country.
Now common across several loan platforms in the country is the practice of forcing loans on people.
Unfortunately, this is not peculiar to unregistered loan apps as many of the currently registered apps are also found guilty of this sharp practice.
Sharing her experience with one of the loan apps, a victim, Joseph Oluwakemi, said:
“I was a victim of Hen loan last month. They paid a loan I never requested into my account, I complained and they took back the money. After the seven days lapsed they started threatening me for the interest. The agent tagged my picture with my BVN and sent it to all my contacts, describing me as a criminal.”
Borrowers are also lamenting the high-interest rates being charged by these loan apps, which oftentimes, are not fully disclosed before the loans are taken.
Many often realize in the course of repayment that they have to pay more than the interest rate stated before they took the loan.
Below are screenshots from the responses of agents( image attached)
Business
RABIU, ELUMELU STRENGTHEN CAPITAL ALLIANCE AS BUA FOODS HITS ₦1.77TRN REVENUE
RABIU, ELUMELU ALIGN ON CAPITAL, SCALE, AND INDUSTRIAL EXPANSION AS BUA FOODS POSTS N1.77 TRILLION REVENUE, N28 DIVIDEND
Lagos, Nigeria | March 31, 2026
Nigeria’s industrial and financial heavyweights moved to deepen a partnership that has quietly underpinned decades of enterprise growth, as the Founder and Chairman of BUA Group, Abdul Samad Rabiu, hosted the Chairman of United Bank for Africa, Tony Elumelu and his executive management team at BUA Group’s corporate headquarters in Lagos.
More than a visit, the engagement brought together two institutions whose alignment of capital and industrial capacity has consistently translated into scale, execution, and long-term value creation across Nigeria and Africa’s economy.
At the centre of discussions was a renewed push to expand financing frameworks for large-scale manufacturing, deepen support for domestic production, and unlock the next phase of growth across food, infrastructure, and export-oriented value chains.
Rabiu, reflecting on a relationship that spans nearly three decades, traced its evolution from the early days of Standard Trust Bank to its present form as a mature, trusted partnership with UBA.
“Enduring partnerships are not built on transactions, but on conviction,” Rabiu said. “What we have built with UBA and the Nigerian financial industry over the years is a shared understanding of where Nigeria is going and what it will take to get there. That alignment remains as strong today as it was at the beginning.”
Elumelu underscored the strategic importance of the relationship, positioning it within a broader vision of African-led growth.
“Institutions like BUA Group demonstrate what is possible when long-term capital meets disciplined execution,” Elumelu said. “Our role is to continue enabling that scale, supporting enterprises that are not only growing, but reshaping the Nigerian economy.”
The meeting signals a continued convergence between capital and industry at a time when Nigeria’s growth story is increasingly being driven by indigenous scale, operational depth, positive government action, and sustained investment in real sectors.
In a parallel demonstration of that scale, BUA Foods, a BUA company, has released its audited results for the financial year ended December 31, 2025, delivering revenue of N1.77 trillion, a 16 per cent increase from N1.53 trillion in 2024.
The performance reflects sustained demand across its core segments including sugar, flour, pasta, and rice, alongside continued execution of its expansion strategy.
Gross profit rose to N737.26 billion, up from N540.82 billion, while profit after tax surged by 95 per cent to N518.4 billion, compared to N265.99 billion in the prior year.
Earnings per share increased to N28.80, reinforcing the strength of the Company’s earnings profile.
In line with its commitment to shareholder value, the Board has proposed a dividend of N28 per share, representing a 115 per cent increase from N13 in 2024, with a total proposed payout of N504 billion, subject to shareholder approval.
Cost of sales stood at N1.037 trillion, while total assets grew by 27 per cent to N1.39 trillion, reflecting sustained investment across operations and the broader value chain.
Speaking on the results, the Chairman of BUA Foods, Abdul Samad Rabiu said, “Our 2025 performance reflects a business that is not only growing, but scaling with discipline. We are building capacity, deepening local production, and delivering consistent value to shareholders, all while positioning for the future.”
The Managing Director, Engr. Ayodele Abioye, added; “Our strategy remains to expand capacity, strengthen market presence, and optimise the full supply chain. The demand signals are strong, and we are well positioned to sustain this momentum.”
Taken together, the meeting between BUA Group and UBA, alongside BUA Foods’ record performance, points to a broader shift for Nigeria. Nigeria’s growth is increasingly being shaped by institutions that combine scale, capital discipline, and long-term vision and should be seen as not just an expansion but a consolidation of industrial leadership.
Business
UK State Visit: Governor Lawal Eyes Investment Boost for Zamfara’s Economy
Governor Dauda Lawal Set To Unlock Zamfara’s Economic Potentials with Tinubu’s UK State Visit
By Oladapo Sofowora
As President Bola Ahmed Tinubu commences his landmark state visit to the United Kingdom the first by a Nigerian leader in 37 years, the inclusion of Zamfara State Governor Dauda Lawal in the presidential entourage is not a fluke; rather, it signals a strategic opportunity for the northwest state to transform its economic fortunes. Beyond the ceremonial pageantry, this high-level diplomatic engagement holds concrete prospects for Zamfara, particularly in agriculture and solid minerals development, sectors where the state possesses a comparative advantage but has struggled to attract meaningful investment. With Governor Lawal working assiduously to generate more IGR for the state and also position it as an economically advanced hub within the region with the construction of a Cargo Airport, this ushers in an era where the state is about to witness a great turnaround championed by Governor Lawal.
The timing of the bilateral engagement between the UK and Nigeria is significant, as the trade surplus between the two countries has reached a record £8.1 billion annually, and both nations are intensifying collaboration under the UK–Nigeria Enhanced Trade and Investment Partnership (ETIP) framework.
According to economic pundits, key sectors targeted for cooperation include trade and investment, energy transition, solid minerals development, and security collaboration – all areas with direct implications for subnational governments like Zamfara. For Governor Lawal, being part of this engagement provides direct access to British investors and development partners that could reshape Zamfara’s economic landscape.
Governor Lawal arrives in London with ambitious development plans to corroborate the budget he presented in December 2024, a ₦861.3 billion budget proposal for the 2025 fiscal year submitted to the Zamfara State House of Assembly, a document he described as “a roadmap for transformation and a declaration that Zamfara will rise stronger.” The budget allocates ₦714.05 billion (83 per cent) to capital expenditure, with sectoral allocations including ₦86 billion for agriculture and significant provisions for infrastructure development. However, these ambitious plans require corresponding revenue streams and investment partnerships to allow them to materialise and reach their full potential.
The governor has been implementing domestic reforms to strengthen the state’s fiscal position. In March 2025, he abolished cash revenue collection across Zamfara, directing all Ministries, Departments, and Agencies to adopt digital systems for revenue collection. His administration set an Internally Generated Revenue target of ₦38 billion to ₦42 billion for 2025, building on 2024’s revenue performance of ₦358.9 billion. With all these impeccable performance indicators, domestic resource mobilisation alone cannot fund the scale of transformation he envisions for the state. The only way to scale up is through Foreign Direct Investment, particularly in agriculture and mining, which represents the missing piece of Zamfara’s development puzzle.
Zamfara State is predominantly agrarian, with the majority of its indigenous population engaged in farming. The state’s favourable climate and vast arable land position it as a potential breadbasket for northern Nigeria. However, the sector remains largely subsistence-based, with limited processing capacity and weak linkages to export markets.
The UK state visit offers opportunities to change this dynamic. British companies have demonstrated growing interest in Nigerian agriculture, as evidenced by Twinings Ovaltine’s £24 million manufacturing facility launch in Lagos its first in Africa creating over 100 direct jobs. Similar investments could be directed toward Zamfara’s agricultural sector, which would be a boost and also create more income for farmers in the production of specific crops with value-addition potential. These include:
Zamfara lies within Nigeria’s cotton belt, but the state lacks ginning and textile processing facilities. Partnerships with British textile companies could establish local cotton processing capacity, capturing value currently lost to exports of raw lint. Groundnut is also a major export commodity from northern Nigeria, but production has declined due to neglect of the sector. British confectionery and food processing companies represent potential off-takers for processed groundnuts.
With growing demand for animal feed and industrial starch, Maize and Sorghum crops offer processing opportunities. British agribusiness firms with expertise in agro-processing could establish milling and processing facilities in Zamfara.
With Sesame Seeds already an export crop, sesame production could benefit from improved processing and certification to meet international standards, particularly for the UK market.
For Zamfara, “opportunities for Nigerian businesses” translates directly to potential agricultural partnerships that could modernise farming practices, establish processing infrastructure, and create export linkages.
Perhaps the most significant potential gains for Zamfara lie in the solid minerals sector. The state is renowned for its gold deposits, which have historically attracted both licensed operators and illegal miners. However, the sector has been characterised by informality, environmental degradation, security challenges, and loss of revenue to the state.
Recent developments at the federal level underscore the growing importance of the minerals sector. The Federal Government recently announced the commencement of operations at a high-purity gold refinery in Lagos – a private-sector initiative led by Kian Smith in partnership with UAE-based Suvarna Royal Gold Trading. For Zamfara, this means advocating for gold processing facilities within the state, not merely exporting overseas, but creating a gold refinery which helps create more jobs within the mining value chain. Governor Lawal’s presence in London provides an opportunity to position Zamfara as a preferred location for one of these gold refineries, particularly with British investment partners.
In a bid to redefine the regulatory framework and investment readiness, Zamfara has been taking steps to create an enabling environment for mineral investment. In February 2025, the Federal Ministry of Solid Mineral Development, in collaboration with the Zamfara State Mineral Resources and Environmental Management Committee (MIREMCO), convened a stakeholders’ meeting with quarry operators, mineral processors, and gold dealers to promote safety and regulatory compliance. The Federal Mines Officer in Zamfara State emphasised that both the federal and Zamfara State governments are determined to promote responsible mining practices that enhance security, safeguard the environment, and ensure that solid mineral resources contribute meaningfully to economic development.
This regulatory clarity is essential for attracting foreign investors. British mining companies and equipment manufacturers require assurance that their investments will operate within a predictable legal framework. The UK–Nigeria ETIP discussions in London provide a platform for Governor Lawal to articulate Zamfara’s investment readiness and regulatory improvements directly to potential partners.
No discussion of Zamfara’s economic potential can ignore the security challenges that have plagued the state. Banditry, kidnapping, and community conflicts have disrupted farming, hindered mining operations, and deterred investment. Governor Lawal’s 2025 budget allocates ₦45 billion to public order and safety, recognising that security is foundational to economic development. The UK visit offers opportunities for security collaboration. Improved security cooperation between Nigeria and the UK could translate to enhanced capacity to protect farming communities and mining sites, creating conditions for agricultural and mineral investments to flourish.
As Governor Lawal engages with British investors and policymakers, he would do well to study how other resource-rich regions have successfully attracted investment while ensuring local benefits. For Zamfara under Governor Lawal, the lesson is clear: attracting investment in extraction must be accompanied by deliberate strategies to build local processing capacity. Simply exporting raw gold or agricultural commodities perpetuates the “resource trap” that has left many African regions impoverished despite abundant natural wealth.
If Governor Lawal’s participation in the UK state visit yields tangible results, Zamfara could experience, in agriculture, British investment in agro-processing facilities, creating jobs for local farmers and capturing value from crops like cotton, groundnuts, and sesame. Technical partnerships to improve farming practices and access to UK markets for certified organic or fair-trade products.
In solid minerals, partnerships with British mining companies for responsible gold extraction, potentially including a gold refinery within Zamfara. Technical assistance for artisanal miners to formalise operations and improve safety. Investment in environmental remediation of degraded mining areas.
For Zamfara State, Governor Lawal’s inclusion in the presidential entourage transforms a diplomatic milestone into a concrete opportunity for subnational economic development. The state’s abundant agricultural land, mineral wealth, and a population eager for economic opportunities hold immense potential. The journey from potential to prosperity is long, but it begins with a single step or in this case, a transatlantic flight carrying Zamfara’s hopes to the corridors of British power and finance.
Business
Oceangate Engineering Oil & Gas LTD to appeal Federal High ruling over forfeiture assets
*Oceangate Engineering Oil & Gas LTD to appeal Federal High ruling over forfeiture assets*
Oceangate Engineering Oil & Gas Limited has said it will appeal to the recent ruling of the Federal High Court ordering the forfeiture of certain assets.
Barr. Nnenna Onyeaso, the Company Secretary said in a statement on Thursday insisting that neither the company nor its leadership was found guilty of any wrongdoing.
Onyeaso said that the firm has described the court’s decision as a civil asset forfeiture order based on suspicion rather than proof, stressing that the judgment did not establish any criminal liability against the organisation.
According to her, the company maintain that it has already directed its legal team to file an appeal, expressing confidence in the judicial process and the outcome of a thorough review of the case.
“To be clear, this ruling is a civil asset forfeiture order with no finding of wrongdoing against Oceangate or its leadership.
“The court’s decision rested on a legal standard of suspicion, not proof, and it is one we intend to pursue fully through the appeals process,” she said in a statement.
The firm secretary also said that Oceangate has reiterated its belief in the rule of law, noting that the appellate system exists to address such outcomes.
She added that the company remained confident that the facts of the case will ultimately affirm its integrity and business practices.
Onyeaso said that the firm also emphasised that its operations remained unaffected, stating that it continues to provide employment for many Nigerians while contributing to the country’s energy sector and broader economy.
“We have always believed in the ability of the judicial process, and that belief has not wavered,” she added.
She noted that Oceangate further expressed appreciation to its employees, partners, and clients for their continued support amid the development, assuring stakeholders of its commitment to transparency and accountability.
The Secretary said that the company reaffirmed its confidence in Nigeria as a viable destination for investment, describing the country as a land of equity, growth, and opportunity.
“We remain committed to the continued growth of our business and the communities we serve as we are optimistic that justice will prevail at the end of the legal process.
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