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Segun Agbaje: Using Fairs To Redefine Retail Banking

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Segun Agbaje: Using Fairs To Redefine Retail Banking

Segun Agbaje, the managing director/CEO of Guaranty Trust Bank (GTBank), is not a popular man. To many, he is aloof, too strait-laced, not your typical run-of-the-mill Nigerian. As one of Nigeria’s foremost bankers, he has a reputation for running a tight and efficient ship, is unflinching in his pursuit and recovery of loans from the country’s systemically chronic debtors who have a sense of entitlement believing that they can borrow depositors’ funds without paying back, and does not give a hoot about those critical of his take-no-prisoners approach to banking.

In the media space, he does not seek publicity, he lets his work speak for itself, could not care less if his story or photograph makes the front page of the newspapers, limits his bank’s advertising spend to what he believes is necessary to market and promote GTBank to a wider audience, and through NdaniTV and Ndani Blog understands the power of the social media in reaching out to youths that make a larger percentage of Nigeria’s and regional demographic where the bank operates.

To me, Agbaje is the ideal banker. He is not my friend and we only interact sparingly and strictly professionally as the need arises. Yet, I cannot help but wish that we had more bankers like him in this country. If we did, fewer Nigerian lenders would have to make provisions for unpardonable impairment charges on bad loans given to delinquent debtors, fewer banks would engage in reckless insider lending that threaten their capital adequacy and liquidity ratios, more banks would recognise that they have a fiduciary responsibility to manage their customers’ deposits with care, and more banks would know how to sweat their assets in the most cost-efficient manner to make the most attractive returns to their shareholders.

In all the key parameters used in defining the size of banks, GTBank, among the five Tier 1 banks in the country, is not by any stretch of imagination the biggest. In terms of total assets, loans and advances, customer deposits, number of branches, and presence on the African continent and beyond, FirstBank, Zenith Bank and United Bank for Africa (UBA) stand head and shoulders above GTBank. By Nigerian standards, the “big three” could be called banking behemoths and are very difficult to supplant. Still, GTBank, with its cost optimisation strategy, asset quality and stability ratios, among others, has over time proved to be the most profitable bank in the country. Its stock has remained the bellwether in the banking segment of the Nigerian bourse for years, signposting the confidence institutional and individual investors have in the bank.

But this article is not about GTBank’s financial performance. Its annual and quarterly reports, including those of its peers, are public documents that can be readily accessed for in-depth comparative assessment. What I have found more interesting about the bank is its focus on corporate social responsibility (CSR) and interventions in key economic sectors targeted at strengthening small businesses through not-for-profit fairs and capacity building initiatives. For two years in a row, GTBank has solely funded and hosted its Food and Drink Fair and Fashion Weekends, making them social and tourist events that feature prominently on Nigeria’s social calendar.

That is not to say that the bank has not focused on other areas of CSR. Its 2016 annual report showed that GTBank spent about 58 per cent of the N449.62 million of its CSR funds on education alone while community development accounted for another 30.8 per cent.

But it is GTBank’s focus on food, drink and fashion that have been the most impactful publicly, bringing together scores of promising, talented and recognised local and international chefs and food vendors, drinks makers and merchants, fashion houses, milliners, fashion accessory designers and leather goods makers in a dizzying, well-put together and well-thought out extravaganza that leaves the public yearning for more.

Both events, which are open to the public, have been attended by several thousands of people, including children, for two years running that have left attendees breathless and wondering how the bank manages to package the two fairs in areas where it has no competencies.

The trick, says Agbaje, whom I had to hound to open up on the success behind both fairs, is getting and attracting the best participants and controlling costs by getting the bank to work directly with the contractors who have to build the stalls, decorate the venue, create play areas and cooking classes exclusively for children, and provide the music, etc., during both fairs; no middlemen or consultants are used by the bank. For him, the fairs present an opportunity for GTBank to deepen its footprint in the retail banking space and increase its SME lending from 2 per cent of the bank’s loan book to 10 per cent over the next five years.

With time, he would also rather extend more loans to small and medium-sized businesses that are more impactful on the economy and achieve a loan recovery rate of 70-80 per cent, than pursue Nigeria’s so-called “big men” with woeful credit track records. Although he was demur about what it costs his bank to host both events, he was emphatic that making money at this juncture is not the overdriving objective, at least not in the short-term, but recognises the long-term benefits not just for GTBank but other Nigerian lenders.

Beyond this objective and given the magnitude of both fairs and their potential to grow into annual events that could attract millions from across the global, Agbaje’s vision is not one to be trifled with. Already, the GTBank Food and Drink Fair and the GTBank Fashion Weekend create thousands of direct and indirect jobs and referrals for hundreds of young Nigerians who have to build the stalls, decorate the venue, and provide the music, entertainment, security and other support services to make them a resounding success. And they have the potential to create even more.

Aside the suppliers, vendors and designers that make brisk business and achieve record sales during the fairs, the Master Classes included in both events are helping to build capacity and drive innovation in the creative industry that has proved to be a major magnate for Nigerian and African youths. By bringing them under one roof, GTBank has also provided a platform for shared services and given them the exposure that help these small businesses to grow and create more employment opportunities.

Without doubt, both fairs are worthy initiatives. But they could be better. In the last two years, GTBank has handled both fairs singlehandedly without support from other institutions and/or the Lagos State government, a direct beneficiary of the events and their spin-offs. In 2016, the food and drink fair alone attracted 25,000 people; this year, it attracted 75,000 people. I do not have the numbers for the bank’s fashion weekends, but I can imagine that the number of visitors will not be far off from those who attended the food and drink fairs.

Given the swelling numbers, both fairs have already started to cause traffic gridlocks on the days they are held. They are also attracting touts and hoodlums who mill around the roads leading to the venue and try to pounce on unsuspecting visitors as they alight from their cars or walk to the venue. On a positive note, big and boutique hotels, restaurants and food caterers on the Lagos Island experience an upsurge in occupancy rates and patronage by participants and the international media who have flown in to take part or cover the events. All these translate to more tourist dollars, taxes and revenue generation for the federal and Lagos State governments.

The import of this should not be lost on the federal and Lagos State governments.

They have to do more than just show a passing interest in what GTBank has started.

Given the potential for both fairs to become global destinations for tourists and visitors on the African continent, Lagos State in particular needs to improve on its infrastructure in and around the venue where both fairs are held. It must improve on traffic management and security to ensure that visitors can move about with ease and feel secure. According to Agbaje, in terms of support, the state government has not yet stepped up to the plate, nor has his bank sought for any. But he does acknowledge that with time, GTBank will have to reach out to Lagos State because of the interest both fairs are generating in terms of attendance and participation.

Right now, Agbaje appears to be satisfied with what his bank has accomplished in terms of bringing both fairs to the public’s consciousness. But do the federal and state governments understand the roles that they have to play in institutionalising them and ensuring that they outlast his stewardship in GTBank? Cities like Rio de Janeiro, London, Paris, New York and Melbourne that host major sporting, fashion, carnivals, music and film festivals every year, attracting thousands of visitors do not owe their success just to corporate sponsors but to the municipalities, state and federal governments that understand their roles and lend the required support to the private sector. As such, Lagos State needs to buy into the GTBank fairs as a public-private partnership that can and should work.

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Alpha Morgan Bank Deepens Presence in Abuja with New Branch in Utako

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Alpha Morgan Bank Deepens Presence in Abuja with New Branch in Utako

 

Marking another milestone in its expansion drive, Alpha Morgan Bank has opened a new branch in Utako, Abuja, reinforcing its strategy of building closer institutional ties within key business communities and bringing its financial expertise closer to individuals, and enterprises driving the city’s growth.

 

 

The new branch, located at Plot 1121 Obafemi Awolowo Way, Utako, Abuja is strategically positioned to serve individuals, entrepreneurs, and corporate clients within Utako and surrounding districts.

 

 

The expansion follows the Bank’s recently concluded Economic Review Webinar held in February 2026, as the bank continues to position as a thought-leader in the financial services industry.

 

 

Speaking on the opening, Ade Buraimo, Managing Director of Alpha Morgan Bank, said the move underscores the Bank’s commitment to accessibility and service excellence.

 

 

“Proximity matters in banking. As communities grow and commercial activity expands, financial institutions also evolve to meet customers where they are. The Utako Branch allows us to deliver our services to people in that community efficiently while maintaining the high standards our customers expect,”

 

 

The Utako location will provide a full suite of retail and corporate banking services, including account opening, deposits, transfers, business banking solutions, and financial advisory support.

 

 

Customers and members of the public are invited to visit the new Utako Branch to experience the Bank’s approach to satisfying banking.

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Dangote Refinery Prioritises Domestic Supply Amid Global Energy Turbulence

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Dangote Refinery Prioritises Domestic Supply Amid Global Energy Turbulence

By George Omagbemi Sylvester | Published by SaharaWeeklyNG 

“Nigeria insulated from international fuel shocks as Dangote Petroleum commits to uninterrupted local delivery.”

 

Dangote Petroleum Refinery and Petrochemicals has reaffirmed its commitment to prioritising the domestic market, pledging to shield Nigerians from the ripple effects of ongoing global energy disruptions. The assurance, delivered in Lagos on 5 March 2026, comes as international refinery operations experience shutdowns or reduced output due to escalating Middle East geopolitical tensions, which have sent crude oil and petroleum product prices soaring worldwide.

 

“Our mandate remains clear: Nigeria’s local market takes precedence. In times of global supply shocks, we will continue to ensure that domestic availability of petrol, diesel, and kerosene is uninterrupted,” said Mr. Folorunsho Alakija, spokesperson for Dangote Petroleum Refinery.

 

The refinery’s declaration arrives amid mounting concerns over fuel scarcity, triggered by export restrictions imposed by major international producers, including China, and shipping delays that have further tightened global petroleum supply chains. Industry analysts have hailed the domestic focus as a critical buffer against volatility that could otherwise push Nigeria into deeper energy insecurity.

 

Domestic Shield Against Global Disruption

Dangote Refinery, Africa’s largest oil processing facility, has leveraged its multi-million-barrel refining capacity to mitigate Nigeria’s historical dependence on imported petroleum products. The company emphasised that prioritising local supply provides a strategic advantage in insulating the nation from international market shocks.

 

“Our refinery’s scale allows Nigeria to withstand short-term external disruptions. We have the infrastructure and capacity to meet local demand even when global supply chains falter,” explained Mr. Chijioke Okonkwo, Operations Director at Dangote Refinery.

 

The proactive approach is particularly significant as several international refineries have either reduced throughput or temporarily halted operations, causing a global scarcity of refined products. Experts warn that without domestic cushioning, fuel prices in Nigeria could have surged sharply, exacerbating inflationary pressures in a fragile economy.

 

Managing Costs While Prioritising Supply

In response to rising procurement costs for crude oil amid the international crisis, Dangote Refinery introduced a modest ₦100 per litre increase in the ex-depot price of Premium Motor Spirit (PMS), absorbing roughly 20 percent of the cost escalation to lessen the impact on consumers.

 

“We are balancing operational sustainability with affordability. While global prices have risen sharply, we have chosen to absorb a significant portion to protect Nigerian households and businesses,” noted Mr. Emmanuel Adeyemi, Chief Finance Officer.

 

This pricing strategy underscores the refinery’s dual focus: ensuring uninterrupted supply while cushioning the public from abrupt spikes that could destabilize economic activity. Industry observers have lauded the approach as pragmatic, considering the volatility in international oil markets.

 

Strategic Distribution Initiatives

Beyond refining, Dangote Petroleum has initiated Compressed Natural Gas (CNG) powered trucks to enhance nationwide distribution efficiency. The initiative seeks to reduce logistics costs and carbon emissions while ensuring a more reliable delivery network to petrol stations across urban and rural areas.

 

“Logistics is a critical part of the energy supply chain. By deploying CNG-powered trucks, we reduce dependency on expensive diesel, lower delivery costs, and improve supply reliability across the country,” explained Ms. Funke Adedoyin, Head of Logistics Operations.

 

This strategic move reflects a broader commitment to modernising Nigeria’s petroleum distribution infrastructure, reducing bottlenecks that have historically contributed to scarcity at retail outlets.

 

Implications for National Energy Security

Nigeria has historically struggled with fuel imports to meet domestic demand, making the country vulnerable to international market fluctuations. Dangote Refinery’s prioritisation of local supply mitigates this vulnerability by leveraging home-grown refining capacity, which allows for timely access to petroleum products and less reliance on foreign shipments.

 

“With Dangote Refinery leading local prioritisation, Nigeria is less exposed to global fuel shocks. The country is moving towards self-reliance in petroleum product supply,” commented Dr. Halima Suleiman, energy sector analyst.

 

Experts note that sustained operations at the refinery not only enhance energy security but also preserve foreign exchange, reduce import bills, and stabilise domestic market prices.

 

Corporate Social Responsibility and Market Stability

The refinery’s commitment is part of a broader corporate responsibility framework. Dangote Petroleum continues to engage with government agencies and regulatory bodies, ensuring that domestic supply is coordinated with Nigeria’s Petroleum Product Pricing and Regulatory Agency (PPPRA) to prevent panic buying and market distortions.

 

“We are in constant consultation with the government to ensure that our supply strategies align with national economic priorities,” said Mr. Alakija.

 

Such collaboration helps avert artificial shortages, stabilises pump prices, and maintains confidence in the domestic fuel market. Analysts argue that this approach exemplifies how private sector capabilities can complement governmental policies to enhance national resilience.

 

Navigating Global Uncertainties

The refinery operates in a complex global environment, where geopolitical crises, shipping constraints, and crude oil volatility can trigger disruptions. Dangote Petroleum’s domestic-first approach positions Nigeria to weather such crises more effectively.

 

“Global uncertainties are unavoidable, but our infrastructure and strategy ensure that Nigerians remain insulated from immediate shocks,” said Mr. Okonkwo.

 

This emphasis on resilience aligns with global best practices, where national refining capacity is leveraged to protect local markets from international supply disruptions.

 

Stakeholder Reactions

The government, civil society, and industry stakeholders have welcomed Dangote Petroleum’s strategy. Officials from the Federal Ministry of Petroleum Resources noted that prioritising local supply aligns with Nigeria’s energy security policies and reduces the burden of foreign exchange expenditures on crude imports.

 

“Dangote Refinery is demonstrating leadership. Its domestic prioritisation ensures that the Nigerian economy remains insulated during turbulent global markets,” said Dr. Tunji Olumide, Special Adviser on Energy.

 

Consumers have also expressed cautious optimism. Retail operators and commuters reported steadier fuel availability in Lagos and other cities, though concerns remain about sustained pricing and distribution efficiency.

 

The Road Ahead

While Dangote Refinery’s strategy provides immediate relief, experts argue that long-term stability requires further investments in alternative energy, diversified refining infrastructure, and strategic reserves. This ensures that Nigeria can withstand global shocks without relying excessively on imports or temporary supply adjustments.

 

“Short-term measures like prioritising local supply are critical, but long-term energy security demands diversification, renewables adoption, and consistent policy implementation,” said Dr. Suleiman.

 

The refinery is exploring additional initiatives, including expanding storage capacity, upgrading pipeline networks, and adopting technology-driven monitoring systems to ensure supply continuity across the country.

 

Final Take

By prioritising domestic fuel supply amid global market turbulence, Dangote Petroleum Refinery and Petrochemicals has demonstrated its role as a stabilising force in Nigeria’s energy sector. Through strategic logistics, modest pricing adjustments, and engagement with government regulators, the refinery is insulating the nation from international shocks while maintaining operational sustainability.

 

“Our responsibility extends beyond profitability; it’s about ensuring Nigerians have reliable access to essential fuel. We take that mandate seriously,” concluded Mr. Adeyemi.

 

The refinery’s actions offer a blueprint for how large-scale domestic capacity can protect national economies in times of global energy instability, underscoring the critical intersection of private sector resilience, public policy, and national energy security.

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Time is of the essence,” the group stressed. “Every delay compounds the hardship and weakens faith in the system.”

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Trapped Funds, Fading Trust: Heritage Bank Depositors Demand Urgent CBN Bailout

By Ifeoma Ikem 

 

 

Nearly two years after the collapse of Heritage Bank, thousands of depositors say they are still living with the financial and emotional aftershocks of a liquidation they insist was never meant to end this way. What began as regulatory reassurances has, in their view, spiralled into prolonged uncertainty, partial payments, and mounting hardship, thus prompting a fresh and urgent appeal to President Bola Tinubu and the Governor of the Central Bank of Nigeria, Olayemi Cardoso, to intervene decisively.

Trapped Funds, Fading Trust: Heritage Bank Depositors Demand Urgent CBN Bailout

By Ifeoma Ikem 
 

In a strongly-worded statement issued in Lagos, the depositors framed their demand not simply as a financial request but as a test of the country’s commitment to safeguarding public trust in its banking system. They are asking the Central Bank to provide immediate bailout funds to the Nigeria Deposit Insurance Corporation (NDIC) to enable full reimbursement of all affected customers, arguing that the pace of recovery so far has been painfully slow and grossly inadequate.

 

According to them, while insured deposits up to ₦5 million were covered under statutory provisions, payments beyond that threshold (known as liquidation dividends) have amounted to just 14.2 percent of their total balances in nearly two years. The first tranche of 9.2 percent was paid in April 2024. A second installment of 5 percent followed recently. For many, that has been the extent of relief.

 

At this rate, they argue, the mathematics simply does not inspire confidence.

 

“These are not abstract figures,” one depositor said. “They represent school fees, retirement savings, working capital for small businesses, cooperative funds, and life savings built over decades.” Among those affected, they say, are civil servants, retirees, entrepreneurs, and families whose livelihoods have been upended by the prolonged wait.

 

What deepens their frustration, they contend, is the memory of official assurances given before the bank’s collapse. When signs of distress first emerged, depositors recall that the Central Bank publicly and privately reassured customers that their funds were safe and that the institution remained sound. Those assurances, they say, influenced their decision not to withdraw their savings at the time.

 

The eventual liquidation therefore came as a shock, both financially and psychologically. “We trusted the regulator,” the group noted. “Between the Central Bank and the NDIC, we were told our funds would be repaid 100 percent.”

 

It is that promise, they argue, that must now be honored in full.

 

While acknowledging that the NDIC has begun verification and payment processes, the depositors insist that the agency lacks the financial capacity to conclude the exercise within a reasonable timeframe. They point to the scale of total deposits — estimated at about ₦650 billion — and the fact that only around ₦54 billion has been paid out in 18 months. In their view, that ratio raises serious questions about whether the liquidation process, left solely to asset recovery, can realistically guarantee timely reimbursement.

 

The group also referenced previous instances in which the Central Bank stepped in to stabilize distressed institutions, arguing that regulatory precedent supports intervention. They cited the reported ₦460 billion facility linked to Heritage Bank before its collapse, as well as substantial financial support extended to other banks to facilitate mergers or recapitalization. In one example, they noted, a ₦700 billion support package reportedly enabled a struggling bank to qualify for a merger, with favorable repayment terms that included a five-year moratorium and extended repayment window at below-market interest rates. They also referenced regulatory intervention in Keystone Bank as evidence that decisive action is possible when systemic stability is at stake.

 

Given that history, they say, it is difficult to understand why a direct bailout to protect depositors is not being prioritized.

 

Beyond financial restitution, the depositors are also calling for accountability. They demanded a thorough investigation and immediate prosecution of any individuals or entities found culpable of asset diversion, mismanagement, or actions that may have contributed to the bank’s collapse. To them, justice is as important as compensation.

 

They argue that without visible consequences, public confidence in the banking system could erode further. “The integrity of the financial sector rests not only on liquidity, but on accountability,” one stakeholder said. “If people believe that funds can disappear without consequences, trust collapses.”

 

The broader concern, they warn, is systemic. Nigeria has not witnessed a full commercial bank liquidation in over two decades, as troubled institutions have typically been resolved through mergers, acquisitions, or regulatory restructuring. Many depositors therefore assumed that a similar pathway would apply in this case. Instead, they say, liquidation has exposed gaps in depositor protection mechanisms.

 

They also question the broader insurance framework, noting that banks have paid premiums to the NDIC for years precisely to safeguard depositors. If recovery remains this limited, they argue, the protective purpose of that insurance scheme comes under scrutiny.

 

For small business owners, the implications have been severe. Some report shutting down operations due to frozen capital. Others speak of properties sold under distress or retirement plans abruptly altered. The social cost, they insist, is real and growing.

 

At the heart of their appeal is a request for clarity. They want a clear, binding timeline for completion of the liquidation process and a transparent roadmap outlining how and when full repayment will occur. Without that, they fear that partial dividends will continue indefinitely, eroded by inflation and the time value of money.

 

They have also urged the Presidency and the National Assembly to step in, arguing that the matter transcends a single bank and touches on Nigeria’s financial credibility before the global community. Prolonged uncertainty, they warn, risks signaling regulatory inconsistency at a time when the country seeks to attract investment and deepen financial inclusion.

 

For the depositors, the issue is no longer simply about numbers on a ledger. It is about confidence in regulators, in institutions, and in the promise that money kept within the formal banking system is secure.

 

They believe the Central Bank must now assume full responsibility for resolving what they describe as a crisis of trust. Whether through direct financial support to the NDIC, accelerated asset recovery, or a hybrid intervention model, they insist that swift action is essential.

 

“Time is of the essence,” the group stressed. “Every delay compounds the hardship and weakens faith in the system.”

 

In a nation striving to strengthen its financial architecture and restore economic stability, the resolution of the Heritage Bank liquidation may well become a defining test — not only of regulatory capacity, but of the enduring covenant between citizens and the institutions entrusted with their savings.

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