Business
Stanbic IBTC Bank makes history, deploys robots
Stanbic IBTC Bank, a member of Stanbic IBTC Holdings Plc, has taken another bold step towards service efficiency and enhanced customer experience with the deployment of robots to drive various dimensions of its operations.
Deployed about three months ago, the Stanbic IBTC BlueBots, as the robots are called, manage middle and back office activities. At the operational center at Ilupeju, Lagos, the robots facilitate Account Origination and Servicing for Anti-Money Laundering (AML) transactions and Processing and Clearing for inward cheque confirmation. At the Idejo, Lagos office, the Credit Risk Management System robots handle Personal Banking Credit assessments while at the bank’s headquarters in Lagos, the robots are deployed in Global Market Operations (GMO) to manage T-Bills processing.
The development heightens the growing application of artificial intelligence by the bank with the earlier deployment of the Stanbic IBTC Bank Chatbot, christened Sami, an artificial intelligence-powered conversational and transactional channel for rendering banking services to customers.
Speaking in Lagos, Chief Executive, Stanbic IBTC Bank, Dr Demola Sogunle, said given the rapid manner technology is evolving and the disruption this can trigger, it is imperative to tap into such evolving trends and technology to address the changing needs of customers.
“The Stanbic IBTC robot deployment speaks to our determination to consistently apply innovation and technology to provide bespoke financial solutions to our clients. The special features of the Stanbic IBTC BlueBots ensure that our customers are availed seamless banking solutions consistently and conveniently,” Sogunle said.
He added that the robots were designed and deployed to reduce manual intervention, eliminate errors and reduce cost of processing in reconciliation processes, with reconciliation turnaround time reduced significantly and it was delivered at zero cost which is a first in the Nigerian Banking industry.
“We wanted something new. We wanted to increase speed. We wanted to boost efficiency and accuracy. Constantly raising the bar is a key value for us at Stanbic IBTC and leading the implementation of all the possible applications of Artificial Intelligence (AI) in Nigeria was a good way to raise the bar” Sogunle added.
Elaborating further, Manager, Business Transformation Programmes, Stanbic IBTC Bank, Wole Adesiyan, attributed the deployments to the ingenuity and creativity of Stanbic IBTC personnel as the feat was a strictly in-house project with support from Standard Bank South Africa, parent company of the Stanbic IBTC Group.
He described Stanbic IBTC as the Bank of the Future that will deploy every relevant technology to stay ahead of the curve. “We believe in preparing for the future without ignoring our environment and the culture of our people. Here in Nigeria, the average individual still desires human interaction when dealing with anything as sensitive as money. Maintaining a hybrid bank structure will keep us ahead of the curve. Through learning and development, we are prepared for a future that includes Artificial Intelligence and Robotics Process Automation. If a machine can do your job, prepare for a better one,” he said.
Adesiyan said the robots are equipped with sophisticated security features to ensure round-the-clock performance without breaches. “We pride ourselves on the high level security that is provided by our in-house teams to the applications and solutions developed and deployed.”
As a member of the Standard Bank Group, Africa’s largest bank by assets and earnings, Adesiyan said Stanbic IBTC will continue to leverage on the 155-year experience, expertise and strong financial clout of the mother brand to deliver superior sustainable shareholder value by meeting the needs of its clientele.
Only last week, Stanbic IBTC Bank was adjudged the Best Digital Bank in Nigeria in the Agusto & Co 2018 Consumer Digital Banking Satisfaction Index report, which Adesiyan said is a standard that has been set and made it imperative to constantly raise the bar in providing customer satisfaction, digitally or otherwise.
He added that a similar quest prompted Stanbic IBTC Bank to launch, in November 2015, a personal teller machine (PTM), which offers customers the benefits of both self-service video banking and branch teller experience combined in one solution.The PTM combines video banking and remote transaction processing banking technology embedded within the machine to give customers the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction.
Dr. Ifeoma Eze: The Connection That Transforms Lives
Dr. Ifeoma Eze isn’t just a preacher; she is a voice that awakens purpose, a mentor who nurtures potential, and a guide leading people back to the true source of value—God. With warmth, wisdom, and an undeniable passion for transformation, she delivers a simple yet powerful message: your worth isn’t defined by what you have, but by who you are connected to.
In her inspiring book, Becoming A Person of Exceptional Value, Dr. Eze drives home a truth that is often overlooked: no one can truly thrive in life without being plugged into the ultimate source—God. “We are not just physical beings trying to have a spiritual experience,” she says with conviction. “We are spiritual beings navigating a human journey.”
She takes readers back to the very beginning—Genesis 1:28—where God gave humanity a clear mandate: be fruitful, multiply, replenish the earth, subdue it, and have dominion. “This isn’t just about surviving,” she explains. “It’s about thriving, creating impact, and living a life that truly matters.”
But what happens when people try to go through life disconnected from their source? Dr. Ifeoma paints a vivid picture: “Imagine a strong, well-built water pipe. It looks good, but if it’s not connected to a water supply, it serves no purpose. That’s exactly what happens when we try to succeed without God—we may look promising, but we’ll never truly function as we were meant to.”
She also draws lessons from Jesus’ encounter with the barren fig tree. “Jesus wasn’t upset with the tree for simply existing,” she explains. “He was upset because it gave the appearance of having fruit but had nothing to show for it. And that’s how many people are today—outwardly successful but inwardly empty.”
Dr. Ifeoma Eze’s message is more than just words—it’s a heartfelt call to action. She speaks with the authority of someone who has walked this path, someone who has experienced firsthand what it means to be transformed by divine connection. Her sermons are not just lessons; they are life-changing encounters, filled with energy, encouragement, and practical wisdom.
Through Becoming A Person of Exceptional Value, she challenges people to reconnect with God, to recognize their true worth, and to step boldly into their calling. “You weren’t created to struggle in mediocrity,” she affirms. “You were made to shine, to build, to replenish, and to lead. But first, you must be connected to the One who gives all value.”
Dr. Ifeoma Eze isn’t just teaching people how to live; she’s showing them how to truly thrive. And in a world where so many are searching for meaning, her message couldn’t be more timely.
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