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Nigerian Bank Customers Cry Foul Over Excess Charges, Demand CBN Action as AI Sparks Hope for Reform

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Wema Bank Concludes ₦150 Billion Rights Issue with CBN & SEC Approval, Surpasses Regulatory Capital Requirement.

Nigerian Bank Customers Cry Foul Over Excess Charges, Demand CBN Action as AI Sparks Hope for Reform

The Bank Customers Association of Nigeria (BCAN) has raised alarm over unauthorized and excessive charges levied on customers’ bank accounts, urging the Central Bank of Nigeria (CBN) to intervene urgently before public frustration boils over.

BCAN President, Dr. Uju Ogubunka, made this known on Thursday while speaking at the 2025 Artificial Intelligence Conference hosted by SuperNews. Themed “Power of AI: Enhancing Efficiency and Customer Satisfaction for Better Financial Services Experience,” the event spotlighted the role of emerging technologies in improving Nigeria’s banking landscape.

Ogubunka revealed that BCAN has formally petitioned the CBN concerning the controversial end-user billing model for Unstructured Supplementary Service Data (USSD), which deducts charges directly from customers’ bank balances—contrary, he said, to the CBN’s approved bank fee framework.

“On the issue of excess charges, we’ve written to the Central Bank to find a permanent solution. If they fail to act, bank customers may have no choice but to take to the streets. Let’s pray it doesn’t come to that,” he warned.

He also decried the current state of banking experiences in Nigeria, describing customer satisfaction as practically nonexistent. “If people were truly satisfied, we wouldn’t be seeing petitions piling up at the CBN, NDIC, mediation centers, and the courts. AI has not yet made the impact we expect in Nigeria’s banking sector,” Ogubunka noted.

Keynote speaker Johnson Chukwu emphasized how artificial intelligence is transforming global financial systems—and could do the same for Nigeria. “AI enables hyper-personalisation. One million customers, and each treated uniquely. It knows your face, your spending habits, and tailors services to your needs,” Chukwu said.

He pointed out that AI is already driving a surge in consumer credit accessibility, with instant microloans being approved based on data analytics from telecoms and banking apps. “The machines know your income and expenses. If you’re eligible, you can get a N50,000 loan in minutes,” he explained.

Chukwu also said AI could speed up complaint resolution by leveraging big data. “The system knows what to do with your complaint based on patterns and prior cases—it’s swift and effective,” he added.

He concluded by listing the “7 Cs” essential for implementing AI in finance: capacity, capability, collaboration, creativity, cognition, continuity, and control.

“AI will redefine human interaction in business. Companies that ignore it risk extinction,” Chukwu warned.

As the pressure mounts on financial institutions and regulators, both speakers agreed on one point—artificial intelligence could be the breakthrough tool for resolving long-standing issues in Nigeria’s banking sector, if properly harnessed.

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Alpha Morgan to Host 19th Economic Review Webinar

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Alpha Morgan to Host 19th Economic Review Webinar

 

In an economy shaped by constant shifts, the edge often belongs to those with the right information.

 

 

On Wednesday, February 25, 2026, Alpha Morgan Bank will host the 19th edition of its Economic Review Webinar, a high-level thought leadership session designed to equip businesses, investors, and individuals with timely financial and economic insight.

 

 

The session, which will hold live on Zoom at 10:00am WAT and will feature economist Bismarck Rewane, who will examine the key signals influencing Nigeria’s economic direction in 2026, including policy trends, market movements, and global developments shaping the local landscape.

 

 

With a consistent track record of delivering clarity in uncertain times, the Alpha Morgan Economic Review continues to provide practical context for decision-making in a dynamic environment.

 

 

Registration for the 19th Alpha Morgan Economic Review is free and can be completed via https://bit.ly/registeramerseries19

It is a bi-monthly platform that is open to the public and is held virtually.

 

 

Visit www.alphamorganbank to know more.

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GTBank Launches Quick Airtime Loan at 2.95%

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GTCO increases GTBank’s Paid-Up Capital to ₦504 Billion

GTBank Launches Quick Airtime Loan at 2.95%

 

Guaranty Trust Bank Ltd (GTBank), the flagship banking franchise of GTCO Plc, Africa’s leading financial services group, today announced the launch of Quick Airtime Loan, an innovative digital solution that gives customers instant access to airtime when they run out of call credit and have limited funds in their bank accounts, ensuring customers can stay connected when it matters most.

 

In today’s always-on world, running out of airtime is more than a minor inconvenience. It can mean missed opportunities, disrupted plans, and lost connections, often at the very moment when funds are tight, and options are limited. Quick Airtime Loan was created to solve this problem, offering customers instant access to airtime on credit, directly from their bank. With Quick Airtime Loan, eligible GTBank customers can access from ₦100 and up to ₦10,000 by dialing *737*90#. Available across all major mobile networks in Nigeria, the service will soon expand to include data loans, further strengthening its proposition as a reliable on-demand platform.

For years, the airtime credit market has been dominated by Telcos, where charges for this service are at 15%. GTBank is now changing the narrative by offering a customer-centric, bank-led digital alternative priced at 2.95%. Built on transparency, convenience and affordability, Quick Airtime Loan has the potential to broaden access to airtime, deliver meaningful cost savings for millions of Nigerians, and redefine how financial services show up in everyday life, not just in banking moments.

Commenting on the product launch, Miriam Olusanya, Managing Director of Guaranty Trust Bank Ltd, said: “Quick Airtime Loan reflects GTBank’s continued focus on delivering digital solutions that are relevant, accessible, and built around real customer needs. The solution underscores the power of a connected financial ecosystem, combining GTBank’s digital reach and lending expertise with the capabilities of HabariPay to deliver a smooth, end-to-end experience. By leveraging unique strengths across the Group, we are able to accelerate innovation, strengthen execution, and deliver a more integrated customer experience across all our service channels.”

Importantly, Quick Airtime Loan highlights GTCO’s evolution as a fully diversified financial services group. Leveraging HabariPay’s Squad, the solution reinforces the Group’s ecosystem proposition by bringing together banking, payment technology, and digital channels to deliver intuitive, one-stop experiences for customers.

With this new product launch, Guaranty Trust Bank is extending its legacy of pioneering digital-first solutions that have redefined customer access to financial services across the industry, building on the proven strength of its widely adopted QuickCredit offering and the convenience of the Bank’s iconic *737# USSD Banking platform.
About Guaranty Trust Bank

Guaranty Trust Bank (GTBank) is the flagship banking franchise of GTCO Plc, a leading financial services group with a strong presence across Africa and the United Kingdom. The Bank is widely recognized for its leadership in digital banking, customer experience, and innovative financial solutions that deliver value to individuals, businesses, and communities.

About HabariPay

HabariPay is the payments fintech subsidiary of GTCO Plc, focused on enabling fast, secure, and accessible digital payments for individuals and businesses. By integrating payments and digital technology, HabariPay supports innovative services that make everyday financial interactions simpler and more seamless.
Enquiries:

GTCO
Group Corporate Communication
[email protected]
+234-1-2715227
www.gtcoplc.com

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BUA Group, AD Ports Group and MAIR Group Launch Strategic Plan for World-Class Sugar and Agro-Logistics Hub at Khalifa Port

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Photo Caption: BUA GROUP, AD PORTS GROUP AND MAIR GROUP SIGN MOU TO EXPLORE COLLABORATION IN SUGAR REFINING, AGRO-INDUSTRIAL DEVELOPMENT, AND INTEGRATED GLOBAL LOGISTICS SOLUTIONS L-R: Kabiru Rabiu, Group Executive Director, BUA Group; Cpt. Mohammed J. Al Shamisi, MD/Group CEO, AD Ports Group; Saif Al Mazrouei, CEO (Ports Cluster) AD Ports Group; Abdul Samad Rabiu, Founder/Executive Chairman, BUA Group; and Steve Green, Group CFO, MAIR Group

BUA Group, AD Ports Group and MAIR Group Sign MoU to Explore Collaboration in Sugar Refining, Agro-Industrial Development, and Integrated Global Logistics Solutions

Abu Dhabi, UAE – Monday, 16th February 2026

 

BUA Group, AD Ports Group, and MAIR Group of Abu Dhabi today signed a strategic Memorandum of Understanding (MoU) to explore collaboration in sugar refining, agro-industrial development, and integrated global logistics solutions. The partnership aims to create a world-class platform that strengthens regional food security, supports industrial diversification, and reinforces Abu Dhabi’s position as a hub for trade and manufacturing.

 

The proposed collaboration will leverage BUA Group’s industrial and logistics expertise, Khalifa Port’s world-class infrastructure, and AD Ports Group’s operational experience. The initiative aligns with the objectives of the UAE Food Security Strategy 2051, which seeks to position the UAE as a global leader in sustainable food production and resilient supply chains. It also aligns with Nigeria’s food production- and export-oriented agricultural transformation agenda, focused on scaling domestic capacity, strengthening value addition, improving post-harvest logistics, and unlocking new markets for Nigerian produce across the Middle East, Asia, and beyond.

 

Photo Caption: BUA GROUP, AD PORTS GROUP AND MAIR GROUP SIGN MOU TO EXPLORE COLLABORATION IN SUGAR REFINING, AGRO-INDUSTRIAL DEVELOPMENT, AND INTEGRATED GLOBAL LOGISTICS SOLUTIONS

L-R:  Kabiru Rabiu, Group Executive Director, BUA Group;  Cpt. Mohammed J. Al Shamisi, MD/Group CEO, AD Ports Group; Saif Al Mazrouei, CEO (Ports Cluster) AD Ports Group; Abdul Samad Rabiu, Founder/Executive Chairman, BUA Group; and Steve Green, Group CFO, MAIR Group

Photo Caption: L-R: Kabiru Rabiu, Group Executive Director, BUA Group; Cpt. Mohammed J. Al Shamisi, MD/Group CEO, AD Ports Group; Saif Al Mazrouei, CEO (Ports Cluster) AD Ports Group; Abdul Samad Rabiu, Founder/Executive Chairman, BUA Group; and Steve Green, Group CFO, MAIR Group

 

Through structured aggregation, processing, storage, and maritime export channels, the partnership is designed to reduce supply chain inefficiencies, enhance traceability and quality standards, and also create a predictable trade corridor between West Africa and the Gulf.

 

BUA Group—recognised as one of Africa’s largest and most diversified conglomerates, with major investments across sugar refining, food production, flour milling, cement manufacturing, and infrastructure- brings extensive industrial expertise and large-scale operational capability to the venture. MAIR Group will provide strategic support in developing integrated logistics and agro-industrial solutions, creating a seamless platform for production, storage, and distribution.

 

Abdul Samad Rabiu, Founder and Chairman of BUA Group, said:

“This MoU marks an important milestone in BUA’s international expansion and reflects our long-term vision of building globally competitive industrial platforms. Together with AD Ports Group and MAIR Group, we aim to develop sustainable food production and logistics solutions that strengthen regional supply chains and support the UAE’s Food Security Strategy 2051.”

 

He further added that, “This partnership represents not just a commercial arrangement but a strategic food corridor anchored on shared economic ambition, resilient infrastructure, and disciplined execution, reinforcing long-term food security objectives for both nations.”

 

A representative of MAIR Group added:

“This collaboration underscores our commitment to advancing strategic industries in Abu Dhabi and building integrated solutions that reinforce the UAE’s position as a global hub for trade, food security, and industrial excellence.”

 

A spokesperson from AD Ports Group commented:

“Our partnership with BUA Group and MAIR Group highlights Khalifa Port’s role as a catalyst for high-impact industrial investments. This initiative will enhance regional food security, strengthen global trade connectivity, and support Abu Dhabi’s economic diversification goals.”

 

This MoU marks a historic collaboration that combines world-class infrastructure, industrial expertise, and strategic vision, setting the stage for a sustainable and resilient food and logistics ecosystem that will benefit the UAE, the region, and global markets alike.

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